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Pet Paradise Ormond Beach
- Pet Boarding
- Ormond Beach, FL
About this business
Location details
1211 Golf Ave, Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
ABSURDLY pleased with the folks here. I had to go up north for a wedding a few months ago, and would be gone for five days, definitely couldn't leave my kitty at home for that long. I came by out of the blue and asked to take a look at their cat condos, and they brought me in with no problems. The location is clean and bright. The cat condo room is a little noisy because of the air purifier, but it wasn't that bad (especially knowing what all my cat CAN sleep through). I made a reservation with them that day. Although they... read more
My dog has some issues. She scares easily and is a recent rescue from a breeder. I explained all of this and was told she would be looked after specially. I had a free first time but didn't ask for it. I called to see how she was doing and they had to put me on hold to find out. When I picked her up this morning she was terrified. I guess if your dog is ok with being herded it's ok. But in no way would I call this place paradise.
Business response:
Hi there, thank you for sharing your experience with us. We take all feedback and concerns seriously and would appreciate the opportunity to connect with you directly. Please give us a call at (386) 673-8041 so we can talk further.
Used to be a regular. Hardly see anyone I used to know. Things have changed so horribly. I don't want to take my dogs here anymore nor would I recommend them to anyone. Go to bed and barkfest instead. Theyre right down the road.
Business response:
Thank you for sharing your thoughts, Charlie. Our team has gone through changes over time, but our goal has always been to provide a safe, clean, and fun environment for every dog and pet parent. We take feedback like yours seriously and would appreciate the opportunity to learn more about your concerns directly. Please feel free to give us a call at (386) 673-8041 to discuss further.
Vibe was very bad. Girl wouldn't stop talking about cutting my dog's balls off. Highly unprofessional. None of her business. Kennels smelled horrible. My husband was extremely offended. Don't do it if you love your fur baby. Not worth it. They want dogs who are fixed so they are compliant, they can put them all together and not pay attention. Been to many kennels. We have owned show dogs and rescues and have experience with what is acceptable and isn't. This isn't . Needs new management with love, care, and professionalism... read more
Business response:
Hi Charlotte! Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us was not up to your expectations. We always aim to provide a professional and caring environment for both pets and their owners, and it’s concerning to hear that you felt uncomfortable during your visit. Our goal at Pet Paradise is always to communicate respectfully and with care, and we understand how important it is to ensure that all pet owners feel heard. Regarding our policies, we do accept una... read more
UPDATE**** I have to explain this most recent update as of 9/24 My girls were to go to the daycamp for a much needed play time. Now, after those who tell me if their not so good experiences, ours was terrific. Money was tight last year but this year I couldn't wait to get them more play time. BUT, 2 DAYS BEFORE on a Saturday no less, they cancelled my reservation due to the fact they're vaccine certificate was "Hand written"??? WHAT??? I gave them THE EXACT SAME CERTIFICATE as last year but in this years dates. Now, I go ... read more
Business response:
Hi Lyn! Thank you so much for taking the time to share your recent experience. We are saddened to learn that your experience with us was less than satisfactory. At Pet Paradise, our top priority is the safety and health of all the pets, which is why our policy requires all dogs must have updated vaccine records from your veterinarian. We appreciate your feedback and will use it to improve our service and ensure better communication in the future. We hope to welcome you and your pet back to create a better impression in Parad... read more
Really don't seem to understand breeds and stigmatize certain breeds for 'insurance reasons' Clearly designed for people who drive with their dogs on their laps
Business response:
Hi, William. We appreciate you taking the time to share your recent experience with us, and we are so sorry that your experience did not meet expectations. We would love to welcome your pet back to Paradise and create a better impression.
Very upset. My English Sheep dog went for a cut. He was SCALPED. I feel like who I wanted to cut him didn't because she has always done a great job. I specifically asked not to cut his hair on top of his head. It was shaven and not even I felt a child could had cut it better. Very upset. He looks awful. Will not take my other dog there. So upset. I loved our groomer but she clearly let a new person scalp my baby down to pink skin. Definitely ask them who is really going to be doing the grooming
Business response:
Thank you for your review. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Ormond Beach, it is our number one priority to create positive experiences for pets and their owners. We are open to suggestions on how we can improve.
We just had our two pups groomed today and it is the worst grooming we have ever had. Both puppies have areas that are either too short or un touched in other areas. One side of the face on one puppy was un-touched while there were close cut areas on the other side. We were looking forward to a good experience when we saw how nice the facility and staff were when we went in to drop off our two. Our poodle had areas chopped on top of her head and her legs were not even brushed out.
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Worst experience of my life. My dog was held against my will and I was charged for an extra night. Don't believe me? Read the full review with the link below, it will SHOCK you. Just copy the link and paste it in your browser. Do NOT let your pet stay at Pet Paradise. Ever. https://drive.google.com/file/d/1DGZ9x9KzUq3SU-rucwIUm8kXFMDYvu8Z/view?usp=drivesdk
Business response:
We are very sorry to learn that your experience did not meet your expectations. We apologize for the inconvenience.
Frequently asked questions about Pet Paradise Ormond Beach
How is Pet Paradise Ormond Beach rated?
Pet Paradise Ormond Beach has a 4.6 star rating with 718 reviews.
When is Pet Paradise Ormond Beach open?
Pet Paradise Ormond Beach is open now. It will close at 5:00 p.m.