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Physicians Immediate Care
- Oswego, IL
About this business
Location details
2322 US Highway 34, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Been here over an hour for the smallest issue, didn't have this issue last time not sure whats going on
Business response:
Thank you for your comments, Zach. Could you email me at PatientServices@VisitPhysicians.com? We would like to get some more details about your visit.
As I am thankful you are open on Christmas Eve. It's been over 2 hours waiting and several people that came after me have been called back to see the doctor. There is a lack of communication to patients as to their waiting status. It would be nice to see an approximate waiting time or a line up of patients so u have an idea of when you might be seen. I finally had to speak up as the receptionists didn't put the info in the computer as each of us came in. Ugh.
Business response:
I am very sorry for your long wait, Beth. Occasionally, the severity of a walk-in patient can push everything back. Thank you for your feedback, it helps us to find problems and improve.
My son was injured in Gym and before I left work to pick him up, I logged on to Physicians Immediate Care's website. The Oswego location showed no wait, but I made an appointment for 11am. They texted me a confirmation and also a reminder 30 minutes before my son's appointment. I picked my son up from school and drove to the Oswego location. The shades were all drawn and the door said they were closed and to check the website for updated hours. The website still showed them open. I tried to reach corporate, but they do... read more
Business response:
I am so sorry that our website was not updated to reflect the unexpected closure. We value your feedback because it communicated to us a flaw in our process, which we have since corrected.
Made an appt online for 3:20pm on a Saturday. I was having sudden onset flu-like symptoms including difficulty breathing/wheezing/chest congestion. (I am a 2nd year medical student and full time professional who rarely ever gets sick.) We arrived on time and there was no one there. No one waiting, no other patients. The check in process still took a good 25 mins, even with an "appointment." The person who checked me in at the front desk was also the person who took my vitals, medical history, etc inside the exam room. She w... read more
The people in here act like they are dying. I was in here already yesterday with a very rude male nurse. Now I had to come back to finish filling out paperwork and the receptionist just takes it and continues doing her job. Doesn't say it will be 5 minutes, obviously not cause it has been 15 and i am still sitting here. The doctors are great!! But over all service is horrible! !
Business response:
Hi Shannone, Thank you for your feedback. I would really like the opportunity to discuss your experience with you further and see if I can provide some help. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan, Patient Services
I second the shady billing practice, however they did send an email of the pending withdrawal. I visited here twice with nothing other than a vague diagnosis, referral to their physical therapy provider and a hefty bill. After choosing alternative treatment and calling back to Physicians to ask for a referral to a specialist I was greeted by the receptionist/x-ray technician who took it upon herself to voice her opinion of me not follow their skeptical diagnosis and treatment. When the MD called me back she informed me the x... read more
Service was fine. It is the billing that is a disaster...I was billed just under $300 for service since I tried going through my insurance company. If I did not attempt to go through insurance I would have paid "only" $150 cash. When I saw the charges passed down by my insurance company, I called the billing center for this company and they gave the standard template response: "we can't do anything since it already processed". I have used similar urgent care offices/clinics in smaller cities where the charges were $50 cas... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.9 star rating with 1,005 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.