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Physicians Immediate Care
- Hanover Park, IL
About this business
Location details
7425 Barrington Road, Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I will NEVER return to PIC or Wellnow. The visit seemed routine (though ultimately was a misdiagnosis), but the billing was horrendous. Since they use third-party billing, you can't talk to anyone at the location about it so it's only over the phone at an unknown location and they have refused on multiple occasions to give me access to a supervisor. It feels like their business strategy is to charge and hope people will pay instead of contest seemingly erroneous charges. I paid the first bill in full, but then months later r... read more
Business response:
We understand that billing issues can be stressful, and we're truly sorry for any frustration this has caused. Please email us at billing@wellnow.com, and we will look into it. -The Customer Service Team
This place is absolutely terrible. We are here now for my son's shoulder injury and the place is completely empty and it still took them 45 minutes to take him into a room. The receptionist was extremely rude and spent the entire time looking up wigs and hair extensions on her computer. Horrible customer care. The nurse and practitioner were fantastic and very nice and caring!
Business response:
Hi Sasha, we’re really sorry for any issues you experienced. Please send us an email at wecare@wellnow.com with your visit details so we can work to resolve this. -The Customer Service Team
Beware!!! Went in to have my son checked on, as he had tooth pain. Went over what i had done at home to help him with the pain and they informed me thats all that could be dine and would just have to see a dentist so they can look further into it. The NP/RN leaves and another nurse comes in to test my son for covid/flu/rsv, even though we didnt go in for any respiratory issues or mention it. Was explained its standard procedure. I get a bill months later, where i owe for these tests done when they didnt need to. Scammers...b... read more
Business response:
Hi Eui, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
The location itself is fine, and they might be able to help, but there's a serious issue you need to know about. If you give them a credit card for your co-pay--whether in person or over the phone--they will store your card information permanently, and you will have no ability to remove it. I strongly recommend not providing a credit card and reading every form carefully before agreeing to anything. What should be a simple $30+ co-pay can quickly balloon into $300 or more. Their billing process is opaque, and calls are outs... read more
Business response:
Hi Dan, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
I never write reviews but this was a bad experience. I had an ear infection and I came for a 11:20 appointment, even came in early and didn't see my doctor until 12:45. I was late getting back to work and the workers were rude when I expressed concern This physicians care did not respect my time and did not care
Business response:
Hi Adam, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
WARNING: I came here with my husband, and I was really sick. We have health insurance through his employer. First off, it was an empty waiting room with a stupid QR code. We filled out the information. I accidentally filled it out wrong. So I had to refill it out. Then their computer system couldn't "talk" to our insurance and they wanted us to pay an unknown amount to be seen. Yeah, no. We left. My husband called his insurance, and it turns out that since this place is notoriously known for insurance issues. Our ins... read more
I went there once for a UTI. Like others I had an appointment but sat in an empty waiting room. Upon finally being escorted to a room I sat and waited for the PA. Yes, you have a UTI and we will send the script over to your pharmacy. The sample will be sent out and we will call you if the lab states that this antibiotic will not clear the infection. Over a week goes by and I still had the infection. I called several times only to be told that the lab report still had not been read and they had the report back for a week. No... read more
My credit card was hacked with their sign in device. I called & spoke to a manager, she did not believe me.
If I could give zero stars I would. The wait time wasn't bad this time around. The physicians assistant was very kind and helpful. My problem was with the extremely dismissive and rude doctor. My concerns were not addressed and felt uncomfortable. If possible please avoid this location!
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 1,160 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.