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Physicians Immediate Care
- Hanover Park, IL
About this business
Location details
7425 Barrington Road, Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Took a coworker here . First of all jo handicap door. So I went in to ask for a wheelchair and there were 2 front desk girls looking at their phones , they told me to take the chair that it was fine. Once I came back to the door with my coworker they look at me struggling opening the door and trying to get my coworker they it and instead of helping they just kept looking at me while I struggle going they the door with the wheelchair. I had to go back to work so I left my coworker there while she waited for a fam... read more
Business response:
I am sorry to hear that your co-worker did not have a positive experience at our Hanover Park clinic. I have forwarded your comments to our clinic manager for her to review with her staff. Thank you for letting us know.
I attend the facility at 2pm. I am told my appointment will be an hour later at 3 pm. I come back at 3 and sit in the waiting room at 2:50. It is now 4:00pm, there are two women at reception that have been having side conversations this while time, they are open to the whole room. I go to reception at 4 and ask what's up. "oh you should have checked in sir". Is it normal to have random people just sit in your facility for over an hour and no one says a word to them? Shit customer service.
Business response:
Thank you for your feedback, Chris. I am very sorry to hear about your experience during check-in. I have passed on your comments to our clinic manager for her to review with the front desk staff. If there is anything else you would like to discuss, please feel free to send me an email to patientservices@visitphysicians.com.
My three year old son went in for stitches. My husband left his Mickey Mouse bomber jacket behind, and nobody turned it in. Very disappointing - especially after a traumatic experience. Jacket is sold out everywhere and can't be replaced.
Business response:
Thank you for your feedback, Valerie. Could you please email me at PatientServices@VisitPhysicians.com with the name of your son and the date of his visit? I would like to look into your son's missing Mickey Mouse jacket further.
Brought my son here last night because there wasn't a wait. Walked in and was instantly turned away to go to the ER. My son was having high fevers for two days and had no effect with Alternating Tylenol and Motrin. The girl at the front desk asked me if he was dehydrated and said that they can't do IV fluids or get results right away. Immediate care but can't get immediate results. Omg Makes complete sense!!! I just wanted my son to get checked up because I was worried it was the flu. Ended up at the CDH ER and sent home ... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you are not happy with your son's Hanover Park location. Please know that we take your concerns very seriously and I would appreciate the opportunity to look into what happened. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your son's full name and the date of his visit.
terrible uncaring people! waited over 5 hours to see my leg! very shady practice. I doubt they are even doctors
Business response:
Thank you for your feedback, Kilsun. I would like to talk to you more about your visit, could you please email me at patientservices@visitphysicians.com with your contact information? Please also include your full name and the date of your visit.
This shouldn't be called immediate care. My husband just went in for a work physical and we waited 4 hours. We won't be coming back to this location.
Business response:
Thank you for your feedback, Christy. We are sorry about your wait, and understand why it left you feeling frustrated. We do try to get all our patients seen and treated as quickly as possible, but there are times when our patient volumes mean longer waits than we would like.
The receptionist when I arrived here was not a professional. This is a place for healing but she was condescending, just don't give me that tone and I'd appreciate you more. My pitch wasn't even high. The receptionist told me that their system was down and they can't verify my queue and after I walked out due to the unprofessional conduct, they canceled my appointment. Wow.
Business response:
Thank you for your feedback. I am sorry to hear that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and would greatly appreciate the opportunity to discuss this with you in more detail. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Again, we apologize for any inconvenience.
This location is really bad with billing & we got overcharged by 200$. We came in for a normal cough checkup, there were no patients in the Clinic. We were in and out within 20 min that included 10 minutes for registration and a less than 10 min exam by the Physician and Nurse who took vitals. Later we were billed for 45+ Minutes for Physician exam which came close to 300$. We are still fighting that bill and after various calls and followups they have not been able to resolve this issue & keep sending bills. Looks like it w... read more
Business response:
I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. We do offer self-pay pricing at the time of service and our rates are our posted on our website. If you choose to submit through your insurance, we bill your insurance company a rate called "usual and customary." Each insurance company makes its own decisions regarding these rates. The amount that you are responsible for paying after we bill your insurance company depends on th... read more
Slightly fractured my finger and went in to have it looked at. The doctor took an x-ray and gave me an outdated splint which didn't fit. They coded this as a surgery. They asked me to follow up with them. This follow up triggered a automatic coding as a surgery and billed me 900 dollars. After insurance I was asked to pay over 500 dollars. Upon speaking with both my insurance agency and Physians Immediate care they did not attempt to work with me on the coding issue. I let them know as a student who works part time I simpl... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 1,160 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.