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Physicians Immediate Care
- Hanover Park, IL
About this business
Location details
7425 Barrington Road, Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
terrible uncaring people! waited over 5 hours to see my leg! very shady practice. I doubt they are even doctors
Business response:
Thank you for your feedback, Kilsun. I would like to talk to you more about your visit, could you please email me at patientservices@visitphysicians.com with your contact information? Please also include your full name and the date of your visit.
This shouldn't be called immediate care. My husband just went in for a work physical and we waited 4 hours. We won't be coming back to this location.
Business response:
Thank you for your feedback, Christy. We are sorry about your wait, and understand why it left you feeling frustrated. We do try to get all our patients seen and treated as quickly as possible, but there are times when our patient volumes mean longer waits than we would like.
The receptionist when I arrived here was not a professional. This is a place for healing but she was condescending, just don't give me that tone and I'd appreciate you more. My pitch wasn't even high. The receptionist told me that their system was down and they can't verify my queue and after I walked out due to the unprofessional conduct, they canceled my appointment. Wow.
Business response:
Thank you for your feedback. I am sorry to hear that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and would greatly appreciate the opportunity to discuss this with you in more detail. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Again, we apologize for any inconvenience.
This location is really bad with billing & we got overcharged by 200$. We came in for a normal cough checkup, there were no patients in the Clinic. We were in and out within 20 min that included 10 minutes for registration and a less than 10 min exam by the Physician and Nurse who took vitals. Later we were billed for 45+ Minutes for Physician exam which came close to 300$. We are still fighting that bill and after various calls and followups they have not been able to resolve this issue & keep sending bills. Looks like it w... read more
Business response:
I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. We do offer self-pay pricing at the time of service and our rates are our posted on our website. If you choose to submit through your insurance, we bill your insurance company a rate called "usual and customary." Each insurance company makes its own decisions regarding these rates. The amount that you are responsible for paying after we bill your insurance company depends on th... read more
Slightly fractured my finger and went in to have it looked at. The doctor took an x-ray and gave me an outdated splint which didn't fit. They coded this as a surgery. They asked me to follow up with them. This follow up triggered a automatic coding as a surgery and billed me 900 dollars. After insurance I was asked to pay over 500 dollars. Upon speaking with both my insurance agency and Physians Immediate care they did not attempt to work with me on the coding issue. I let them know as a student who works part time I simpl... read more
Not a great experience. I made an "appointment" (not sure why they offer this- it really didn't help make the process any speedier) and had to wait about a half hour before even going back with the nurse. Once in the exam room the nurse did the routine check and said there were a couple of people in front of me so it would be a little while before the doctor saw me. 45 minutes later the doctor finally came in and checked my lungs and concluded I didn't have bronchitis, but wanted to do a flu test. The nurse then came i... read more
Business response:
Thank you for your feedback, Lisa. I'm very sorry to hear that you aren't happy with your experience at our clinic. I would appreciate the opportunity to discuss your experience with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you.
Second (and last time) visiting this location. Last time I was told I had a minor cold only to end up in the emergency room later that day with a bronchial infection and severe dehydration. Tried there a second time with basically the same result. (Shame on me for going back) Seems like they don't do a thorough exam before giving a diagnosis. They are fast though. I was in and out within 10 minutes. I'll look for more experienced doctors or wait to see my regular doctor next time.
Business response:
Thank you for your feedback Maria. We're very sorry that you were not happy with the medical care you received. I would appreciate the opportunity to speak with you about your experience. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan Peters, Patient Services
This place is terrible. Being someone from the medical field I thought this was going to be a thorough experience. These guys are newbs who rather than going by case evaluation stick to the literature. What a waste of time. The nurses are rude and condescending. I will never again return to this place. What a waste of time.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 1,103 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.