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Physicians Immediate Care
- Hanover Park, IL
About this business
Location details
7425 Barrington Road, Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I would give them 0 if I could. They made my 80 year old mom sit there for 3 hours why taking other walk in that came there after her. They were rude and unprofessional. When she asked why she was not being taken care of when they were taking other walk ins. When she said she was leaving because she was tired and back was bothering from sitting there they didn't even care.
Business response:
Unfortunately, the wait times at an urgent care, like Physicians Immediate Care, can occasionally be unpredictable. This is because of the nature of the service being provided. The severity of each patient’s sickness or injury differs, making some encounters longer than others and also forces the medical staff to triage patients based on their medical needs if we have a trauma patient that requires immediate attention.
How is this place an immediate care when you need an appointment and still have to wait 4 hours to see a doctor?
Supposed 15-20 minute wait for my rapid PCR I need (even though I'm vaccinated, weird) and it's been 62 minutes so far. The staff is nice-ish but this is ridiculous.
I'm writing this review as I sit here waiting for 45 minutes now after my scheduled appointment... what's the point in making an appointment if we aren't going to be seen on time?? I'm also the only person in the waiting room THE ENTIRE TIME. This is a joke.
Twice in 2 days, I made an appointment, pre-registered, and arrived 15 minutes early, as requested. Was told to wait in my car & they'd call me when it was my turn to be seen. The first time I waited 30 minutes & left. I never even got a call at all! The second time, had a 12:20pm appointment. I waited for 30 minutes & called them & was told it would be another 20 minutes. I finally got a call at 3:25pm that the room was ready for my appointment and asked if I was still waiting in the parking lot! 3 hours later! What is the... read more
I made an appointment 2:10 arrive 15 min before like the ask then they call me like 2:49 to get in Wait almost an hr for the doctor then he left come back like an other hr. I left the place 5:20 for something minor I hope I never come back there
Made an appointment. Arrived during my appointment time and was told that I have to wait 45 min to an hour. What is the point of making an appointment if I have to wait? This is waisted time and gas. This information could have been communicated to me when I made the appointment. Staff was friendly, but not knowledgeable about insurance procedures. Will never return.
My wife took our toddler for a covid rapid test. She got there 10 minutes before the booked appointment. She is 8 months pregnant and they made them wait 90 minutes in the car. These people completely lacked any compassion for them and they had to suffer through this whole ordeal when this was supposed to be a quick test. We will not return.
The staff is rude, they don't triage there AT ALLLLLLL. My bf got bitten by a dog and was bleeding all morning until I finally took him in and waited over 2 hours (I asked for gauze as soon as we got there. He sat down and I sat on the floor next to him to keep pressure to the open wound from dripping on the floor. When we almost hit the 2 hour mark of waiting I asked what place he is in and the lady said "he's next" ". I saw people who was there before us go in by order and then when we were next, they called a person who c... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 1,103 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.