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Physicians Immediate Care

3.8
  • Hanover Park, IL

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Location details

7425 Barrington Road, Hanover Park, IL, 60133, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.81,160 reviews
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Edgar R.'s profile image
Edgar R. 
rating
4 years ago

I made an appointment 2:10 arrive 15 min before like the ask then they call me like 2:49 to get in Wait almost an hr for the doctor then he left come back like an other hr. I left the place 5:20 for something minor I hope I never come back there 

Beatrice A.'s profile image
Beatrice A. 
rating
4 years ago

Made an appointment. Arrived during my appointment time and was told that I have to wait 45 min to an hour. What is the point of making an appointment if I have to wait? This is waisted time and gas. This information could have been communicated to me when I made the appointment. Staff was friendly, but not knowledgeable about insurance procedures. Will never return. 

Istvan F.'s profile image
Istvan F. 
rating
4 years ago

My wife took our toddler for a covid rapid test. She got there 10 minutes before the booked appointment. She is 8 months pregnant and they made them wait 90 minutes in the car. These people completely lacked any compassion for them and they had to suffer through this whole ordeal when this was supposed to be a quick test. We will not return. 

Alyssa Q.'s profile image
Alyssa Q. 
rating
4 years ago

The staff is rude, they don't triage there AT ALLLLLLL. My bf got bitten by a dog and was bleeding all morning until I finally took him in and waited over 2 hours (I asked for gauze as soon as we got there. He sat down and I sat on the floor next to him to keep pressure to the open wound from dripping on the floor. When we almost hit the 2 hour mark of waiting I asked what place he is in and the lady said "he's next" ". I saw people who was there before us go in by order and then when we were next, they called a person who c... read more

Rachel W.'s profile image
Rachel W. 
rating
4 years ago

Had to come in to do a drug screening for my new employer. I was told it was an hour wait when I already had an appointment a full bladder and was told I had to hold it for an hour and couldn't give me the because there is nothing they can do. Very poor service when I wasn't even coming in due to personal illness or being hurt and seeing a MD wasnt needed. 

Stanimir P.'s profile image
Stanimir P. 
rating
5 years ago

If i could give this place less than one star i would do it in a heartbeat. I scheduled an appointment as requested by the facility showed up at the designated time one of the staff showed up to greet me about 10 minutes later after putting in her PPE in front of me just to tell me that she'll call me and to go back and wait in my car. After 35 minutes a staff member called me to collect payment and told me to wait for another call to be seen. After 45 minutes another call came through asking irrelevant questions to the reas... read more

Business response:

Thank you for your feedback, Stanimir. I'm sorry to hear that you are not happy with your visit to our clinic. We truly apologize for the long wait, and understand your frustration. We are doing our best to get patients examined and tested as quickly and safely as possible, but patient volumes have been very challenging. Please know we are doing everything possible to increase our staffing and redesign our clinics to improve patient flow. 

Jasmin M.'s profile image
Jasmin M. 
rating
5 years ago

Very poor service. My boyfriend was suppose to come and get tested a Wednesday because his job had asked him to make a covid test and the place told him they didn't have any equipment,they only have equipment Mondays,Wednesday and fridays and they assured him they would have equipment by Friday. We come Wednesday,Thursday and Friday. Today he was standing in the line and the employees told everyone that was in the line outside that they had to go because they didn't have anymore equipment. In does three days they assured him... read more

Business response:

I'm sorry for your negative experience, Jasmin. It is our goal to serve as many patients as possible, but we have a limited supply of test kits. Currently, we are operating on a first-come, first-served basis for COVID-19 testing. 

Jennyfer G.'s profile image
Jennyfer G. 
rating
5 years ago

I went in to do a drug screening for a job. Everything was okay. Everyone was doing their job. I noticed that lady who was checking people in didn't take a woman's temperature or changed her gloves, she was checking people in and using the computer. I got called in for the test, completed it and the nurse told me to go out through the door where they were doing Covid-19 testing!!!!! I was hesitant and told her that I wasn't comfortable going through those doors. She told me that it was fine because the people were inside th... read more

Business response:

Thank you for taking the time to provide feedback about your experience at our Hanover Park clinic. Our patients' satisfaction is truly our top priority and we will discuss the details of your visit with our clinic manager. 

Cindy K.'s profile image
Cindy K. 
rating
6 years ago

Poor Management of time. I made an appointment the night before and then still waited over an hour past my appointment 

Business response:

Thank you for your feedback, Cindy. I am sorry for the long wait. Some of our clinics have been experiencing longer than usual wait times due to the flu, and we are trying to make adjustments to account for this. Thank you for letting us know. 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 3.8 star rating with 1,160 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is closed now. It will open at 8:00 a.m.