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Physicians Immediate Care
- Chicago, IL
About this business
Location details
3909 N. Western Avenue, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Please be aware before going to this location...either one or two things has occurred, the website listing regarding the accepted insurance plans is incorrect or the staff needs to be more effectively trained on the accepted insurance. I have never used a urgent care/immediate care facility, however, due to my work hours, I was compelled to give it a try to avoid taking off a day of work. Before walking into the North Center Office, I called my insurance and medical group to determine if my insurance would be accepted at t... read more
Business response:
Hi Rhonda, Thank you very much for taking the time to provide feedback to us as it helps us improve our processes to improve both patient communication and experience. We are extremely apologetic about this situation and can assure you the issue was discussed with the staff so that this does not occur again.
The girl who calls about past due bills is the rudest person I have ever spoken to. Shortly after the bill was past due, she called while I was at work. I asked if she could call back later or just leave a message because I wasn't in a position to write anything down. She quickly blurted out all of the details (which I couldn't capture), hung up, and did not call me back. I forgot about the bill because I didn't have any information about it. A few months later she called back on a Saturday to let me know it was going t... read more
This was a quick and painless visit but expensive. Their website states that a physician visit can cost as little as $70. I was charged $200 for a 5 minute visit with the doctor to look in my son's ears (I should say ear because the second he moved when she went to check his other ear she said lets just treat him, it's clear he has an infection). What is stated on their website about cost is very misleading, check it out! Next time I will go to my pediatrician for a sick visit, it actually costs less & they aren't afrai... read more
Staff was extremely rude. The desk girl must have thought she had a PhD herself and thought she knew it all. The male tech had more attitude then a 5 year old pageant princess. Don't go here if you're sick and miserable. It's not worth it at all. If I could give less than one star I would. STAY AWAY!
Business response:
Thank you for your feedback as we only strive to exceed patient expectations and unfortunately this didn't occur in your case. In some cases certain insurances are not accepted as in network with our facility. In order to avoid a surprise out of network bill, we try to inform patients upfront, which is what we tried to do in this case. We do everything we can to offer alternative options for patients to get treatment. Based on your feedback, I have since spoken with the staff to inform how they could have handled your situat... read more
(This review is based on my personal observations and experiences and is therefore a lay, not expert, opinion. I have visited approximately six doctors. In the interest of potential patients, I write this review to warn of an expensive and incompetent "practice.") Do not go to this facility if you have anything but a fractured bone, and can't afford the ER. That is apparently the most serious condition they are are able to treat. I cannot comment on the ability of these physicians to competently treat this or any other phys... read more
I went here because I had a cough, tightness in my chest and that "sick feeling". I wanted to get antibiotics early so I didn't miss work. The doctor (I think Dr Shah) refused, saying it was probably viral, that I should just drink fluids and that I could come back if it worsened. Right - another $175.00 for nothing after getting sicker and missing work? No thank you. I called my doctor (what I should have done in the first place) and got the prescription I needed. Don't go here unless you feel like wasting your time and mon... read more
Very unhelpful staff. I was trying to get detailed statements of payment from them and had a form I needed the doctor to fill out to file for insurance (because even though they take my insurance, they decided they weren't going to file for me in this one particular instance), but the person at the desk (I had to deal with two different individuals on two different occasions trying to get paperwork from them, and they were both the same--must be an epidemic with the staff at this clinic) just sat there and unapologetically ... read more
The examination room was dirty as was the rest of the facility short of the waiting room. The nurse had poor bedside manners and the doctor was indifferent. In contrast I was seen within a short amount of time.
Business response:
Michael, Thank you for the feedback as we strive to exceed patient expectations, which we unfortunately did not do in your case. Regarding the cleanliness of the facility, our staff routinely maintains the rooms while a cleaning company comes in during after hours. We have private messaged you to get more specific feedback on your personal experience as most patients have had positive experiences with both the look of our facility and with their interactions with the staff. Thanks again for your feedback as it gives us an o... read more
Although the staff was pleasant and the visit efficient, the price to receive care here if you have insurance is ridiculous! Caution, the office visits are $260 and lab work for my daughter's visit was over $500. I was told if I had no insurance I would pay $130 for the office visit. I'm waiting to hear back from their billing specialist.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,036 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.