Physicians Immediate Care's cover image

This profile has been claimed by the business owner or representative.

Physicians Immediate Care

4.1
  • Chicago, IL

About this business

Location details

3909 N. Western Avenue, Chicago, IL, 60618, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.1995 reviews
Select a rating
Julie L.'s profile image
Julie L. 
rating
2 years ago

This place is awful. The front desk person was rude and extremely unhelpful. I arrived with an appointment and after waiting an hour, I asked when I might see someone. She said she had no idea there is only one Dr on staff. When I asked her why she didn't explain the wait to me she said "because you didn't ask". I overheard her telling walk ins it was 45 minutes wait or to head to the other location that was a 15 mins wait and I asked how that could be she just kept saying "you didn't ask and that there is a wait whethe... read more

Dan A.'s profile image
Dan A. 
rating
2 years ago

Went here recently with abdominal pain. Doctor was kind but dismissive and made note numerous times of closing soon. They told me I shouldn't worry it's likely a stomach ulcer or something minor. They gave me an antacid concoction that immediately made me throw up and sent me on my way. The next day the pain grew and after a trip to the ER it turned out I had appendicitis and needed to be rushed into surgery. 

marilyn W.'s profile image
marilyn W. 
rating
2 years ago

Most disturbing healthcare visit Ever! I've waited a couple of months before writing this review because I was hoping the memory would leave my mind, but the memories of the trauma is still present. The place was empty so service was prompt. I spent more time disputing giving my SS# (no one requires a that anymore) than waiting for the APN. I went in for shoulder pain and Ashley the APN triaged me for 12 minutes asking questions about heart disease and heart symptoms. I get it- I'm an overweight, black woman over 50, but... read more

Logan P.'s profile image
Logan P. 
rating
3 years ago

Went in with persistent abdominal pain hoping my suspicion of it being appendicitis was incorrect. They collected my information and told me they accepted my insurance. The physician saw me for approximately 2 minutes to simply press the location of the appendix and tell me to go to an ER. On the way out I tried asking about how payment/insurance worked so I could choose whichever option was cheaper. I was told "it doesn't matter, you're going to reach your out-of-pocket maximum tonight regardless". They billed me signif... read more

Business response:

Thank you for your feedback. Without knowing the full details of your visit, we can not offer you any information about what occurred. We suggest you contact our billing team to review the insurance claim; they can also help advise you what, if anything, can be done to rectify the situation. They can be reached at (855) 631-4563. 

Leila L.'s profile image
Leila L. 
rating
4 years ago

Worst experience ever had with a healthcare facility. The first time we walked in for a COVID test visit last week, we were told it was an hour and half wait and we got a call to inform us to come in. We had another walk-in today around 1:10pm and was told the same thing- an hour and half wait. Since we live nearby, we didn't mind the wait. We went back for lunch and kept waiting for the call. I checked my phone every couple minutes, but didn't hear anything from the clinic. So we walked in to check in around 2:50. Right a... read more

Josh F.'s profile image
Josh F. 
rating
5 years ago

Pricing is very deceptive and the tech who did my covid test was very painful. I've had a covid test before by a mote gentle technique so I know you don't have to jab it in there like your trying to stab my sinuses to death. 

Business response:

Thank you for your feedback, Josh. I'm sorry to hear that you are not happy with your visit to our clinic. To clarify, we will always try to bill your insurance first for the exam, and COVID test. However, we recommend you contact your insurance carrier for exact pricing because it may vary depending on your plan. If you decide to not use insurance, our self-pay prices are posted on our website. I apologize for the confusion. 

Karla M.'s profile image
Karla M. 
rating
5 years ago

A few weeks ago, my fiancé spent 2 days really ill in bed with what he thought was some kind of throat infection. Almost 2 weeks later I too started feeling unwell - headache, shortness of breath, dizziness, which all persisted a few days. As my parents are in their 80's, we decided I should try to get a Covid test. My fiancé called the closest healthcare facility to us - Physicians Immediate Care - who said no appointment was necessary and that I should come as early as possible the next morning. He jogs by this location an... read more

Business response:

Thank you for your feedback, Karla. I'm very sorry to hear that you aren't happy with your visit to our clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. If you could please email me at patientservices@visitphysicians.com with your contact information, I will get back to you as soon as possible. 

Juli T.'s profile image
Juli T. 
rating
6 years ago

I was here 4 days ago and was diagnosed with a bacterial sinus infection and prescribed augmentin. 4 days later, I've not improved. I can barley hold my right eye open. The pain on my head is unbearable. I've barely slept a wink since last week. I came back today and had to pay a second $60 copay. They don't even have "follow up" visit costs. This upset me. I saw a different PA today who was far more kind and compassionate, she suggested an anti-inflammatory injection and a round of prednisone for suspected inflammation an... read more

Business response:

Thank you for your feedback, Juli. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information. 

Elizabeth B.'s profile image
Elizabeth B. 
rating
6 years ago

I have an immediate care center that I typically go to when sudden illness strikes, and it is not this one. I went to this one because it's about 5 blocks from my job and I was feeling sick while I was at work. It all started when I woke up with a scratchy throat on Friday morning. I initially thought maybe I was just getting a cold so I rested up over the weekend, only to find myself with barely able to swallow by Monday. Additionally, my lymph nodes were swollen, I had white spots on my tonsils, nausea, low-grade fever, ch... read more

Business response:

Thank you for your feedback, Elizabeth. I am sorry you were not happy with your visit to our clinic. I would like to speak with you further about what occurred, as we do accept Medicare at all our locations. Medicare is a federal program that provides health coverage if you are 65+ or under 65 and have a disability. Could you please email me at PatientServices@VisitPhysicians.com with your full name and contact information? 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 4.1 star rating with 995 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.