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3909 N. Western Avenue, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I was here 4 days ago and was diagnosed with a bacterial sinus infection and prescribed augmentin. 4 days later, I've not improved. I can barley hold my right eye open. The pain on my head is unbearable. I've barely slept a wink since last week. I came back today and had to pay a second $60 copay. They don't even have "follow up" visit costs. This upset me. I saw a different PA today who was far more kind and compassionate, she suggested an anti-inflammatory injection and a round of prednisone for suspected inflammation an... read more
Business response:
Thank you for your feedback, Juli. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I have an immediate care center that I typically go to when sudden illness strikes, and it is not this one. I went to this one because it's about 5 blocks from my job and I was feeling sick while I was at work. It all started when I woke up with a scratchy throat on Friday morning. I initially thought maybe I was just getting a cold so I rested up over the weekend, only to find myself with barely able to swallow by Monday. Additionally, my lymph nodes were swollen, I had white spots on my tonsils, nausea, low-grade fever, ch... read more
Business response:
Thank you for your feedback, Elizabeth. I am sorry you were not happy with your visit to our clinic. I would like to speak with you further about what occurred, as we do accept Medicare at all our locations. Medicare is a federal program that provides health coverage if you are 65+ or under 65 and have a disability. Could you please email me at PatientServices@VisitPhysicians.com with your full name and contact information?
I have been feeling terrible the past few days with a terrible sore throat, white spots in my throat, nausea, etc... I went in yesterday and told them I think I have strep throat. The woman that swabbed me barely put the q-tip in my throat and sent it for testing. I was shocked a few minutes later when they told me I was negative. I asked if there was anything else that was wrong and the doctor told me it was a common cold and that I need to sleep it off. I asked if he could prescribe anything to help with the pain and he sa... read more
Business response:
Thank you for your feedback. I'm very sorry that you were not happy with your visit to our clinic. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
I've been to Physicians many times at different locations and this one. I've ALWAYS had great doctors with such understanding and respect for their patients. Unfortunately, this last time was not so pleasant. Long story: I went in a couple weeks ago for a sore throat which I believed was strep (white dots in throat, fever, couldn't stand, dizzy, body hurt so bad, tonsils swollen, headache etc.) got tested for both strep and flu, fortunately they both came back negative. So the doctor said tonsillitis and I was put on antibi... read more
I called the day before to schedule the first appointment of the day - an 8am appointment - for the following day so that I could go straight to work afterward. I arrived at 7:58 to doors that were still locked. Finally at 8:03 the staff member moseyed to unlock the door without making eye contact then walked back in without saying a word. She got back to the desk to ask what I needed. When I said I had an 8am appointment, she asked for my info as usual, which I provided and sat down. There was only one other patient who arr... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you are not happy with your visit to our clinic. Please know that we take your concerns seriously and I will forward your comments to our clinic manager.
I have used this clinic often. I think the doctors are skilled and wonderful. Unfortunately the front desk staff is so rude and unprofessional, I will no longer go to this immediate care. I made an appointment with a specific time online for my son. I arrived 30 minutes early. The woman at the front took my insurance card then ordered me to sit down. There was no please, no thank you'd... Then I noticed the screen which lists the patients names and wait times. My son's wait said 45-1hour. The screen listed 4 walk-in appointm... read more
Business response:
Thank you for your feedback. I am sorry to hear that you are not satisfied with the level of customer service provided by our staff members. We take patient service concerns very seriously and would much appreciate the opportunity to discuss this with you in more detail. Could you please email me at patientservices@visitphysicians.com with your contact information? Again, we apologize for any inconvenience.
Awful. Tried to give them a chance twice. Sorry, I don't feel like spending hundreds of dollars for someone to spend five minutes with me to tell me I need to eat chicken noodle soup and rest up. Especially when experiencing vomiting and not being able to breathe. Ugh.
Horrible experience. I came here before and the service was respectful. Today, I came with my daughter that had high fever. We checked in online and we got to the office we were told that it will be an hour waiting time. I was disappointed and frustrated as my 3 years old girl was not feeling well so I asked the front desk person if she can help me locate another clinic that could help us sooner. She looked at me and said "Do it yourself".I obviously did it myself, but really? Was is that hard to help someone? There was nobo... read more
I've been to this practice a few times now and am consistently underwhelmed. Today I went for a burn. The dr that came in didn't use hand sanitizer before grabbing gloves and then proceeded to touch my burn- far from sterile or gold standard care for a burn with open blisters. They offered to dress the burn but when the medical assistant came in with an open, used package of unsterile gauze, used tube of silver sufla cream and some tape I decided to pass. Not only should these items be sterile since burns have a high ris... read more
Physicians Immediate Care has a 4.1 star rating with 1,036 reviews.
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.