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Physicians Immediate Care
- Chicago, IL
About this business
Location details
3909 N. Western Avenue, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
While I think the quality of care is good here, I checked my credit card statement at the end of the month and discovered a $360 charge to PIC along with the $25 copay to my insurance company for an August visit. I called the billing department and they stated that they charged me for the service and that I would be reimbursed once the insurance went through. That makes so sense. They had no idea what was wrong so how would they know what to charge. Also, the doctor is not on a reimbursement system. It's like going to the h... read more
Business response:
Hi Carrie, we’re really sorry you’re experiencing this. We’d love to help—please email us at wecare@wellnow.com so we can take a closer look. Thanks for reaching out! -The Customer Service Team
Don't go here. Wish I'd read all these one-star reviews before going. It's weird enough that you have to pre-pay for a service before you receive it, but on top of that it's a drab, austere place where my medical information was written down on a pad of post-it notes. This is a quote from their website: "X-rays & Diagnostics Quick and convenient testing WellNow Urgent Care provides X-ray technology and multiple on-site testing options, to take the guesswork out of your diagnosis." Their X-ray tech is NOT onsite, there's n... read more
Business response:
Hi Chrissy, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
DO NOT GO HERE. I went in for an ear infection, which I had to go back three times to finally get the right care, but that's not the biggest issue. The billing is a scam, I do not have insurance so paid $175 up front. I was told this covered the visit and follow ups. A week later I get a bill for $150. There is no explanation on the bill of what that is for. I call billing immediately and speak with someone who said they will review it and I will get an updated bill in the mail. Go forward 5 weeks to now, i realize i never... read more
Business response:
Hi Elena, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
Loved Physicians Immediate Care before they became part of Well Now.. doctors are great. However, Very disappointed in the billing processes since Wellnow took over. We have been going for years to Physician Immediate care and will no longer be going anymore, which seems to be the sediment of a lot of families in the area. We provide our insurance, which is NO co-pay for immediate care and then to be seen they advise per our insurance that we have to pay $98.09. Contacting the billing department is a nightmare, no emails or ... read more
Business response:
Sorry for any billing worries, Jill. We’re here to help! Please send us an email at wecare@wellnow.com, and we’ll be happy to look into this for you. -The Customer Service Team
TLDR: Beware, deceptive billing practices. Lots of urgent care choices, go somewhere else. Went in for a TB quantiferon blood test for work and paid out of pocket. Was told over the phone and in person cost was 125 dollars which I paid up front. Two months later got a separate bill from quest lab for 384 dollars! Talked to billing and told it would be taken care of. Instead got a followup over due notice from Quest two months after that. Quest said no one reached out and so then talked to billing. Guess what, they now said... read more
Business response:
We know billing issues can be frustrating, and we want to make this right. Send us an email at wecare@wellnow.com so we can sort it out! -The Customer Service Team
They are understaffed and still book "full house " appointments , leaving you to wait an hour to see the doctor. The office is bare and depressing, not enough chairs in the waiting room. There are too many other Urgent Care facilities in the area to deal with this location. Never again.
Business response:
We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
The services the offer are good and treated for an emergency for a mallet finger. Their billing on the contrary is the most horrible part of dealing with them. If I could give them negative stars I sure do it. One year dealing with my insurance trying to reach them multiple times for sending them an explanation of benefits that they ignored to send me to a debt collection that will affect my creditworness and most likely I will need to pay from my pocket. I will look into my legal options. IF YOU DON'T WANT TO DEAL WITH A SH... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
In just a couple words, it smells poorly, like mold, it's not very clean, and the doctors are not good and will mis diagnose you. Avoid at all costs.
This location takes my insurance. They even called my insurance before I saw anyone to find out what amount that I would have to pay out of pocket . I paid that amount on the spot and then months later was billed an additional $140 without any context. Spent 40 minutes on the phone trying to get an explanation with the billing department and they were not help beyond that I owe more money and blamed the front office staff for telling me incorrect information. Ridiculous.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 972 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.