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Physicians Immediate Care
- Chicago, IL
About this business
Location details
3909 N. Western Avenue, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The services the offer are good and treated for an emergency for a mallet finger. Their billing on the contrary is the most horrible part of dealing with them. If I could give them negative stars I sure do it. One year dealing with my insurance trying to reach them multiple times for sending them an explanation of benefits that they ignored to send me to a debt collection that will affect my creditworness and most likely I will need to pay from my pocket. I will look into my legal options. IF YOU DON'T WANT TO DEAL WITH A SH... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
In just a couple words, it smells poorly, like mold, it's not very clean, and the doctors are not good and will mis diagnose you. Avoid at all costs.
This location takes my insurance. They even called my insurance before I saw anyone to find out what amount that I would have to pay out of pocket . I paid that amount on the spot and then months later was billed an additional $140 without any context. Spent 40 minutes on the phone trying to get an explanation with the billing department and they were not help beyond that I owe more money and blamed the front office staff for telling me incorrect information. Ridiculous.
When I visited this location on July 21, 2024 I was charged $165 on the spot for my visit. I was confused because I have insurance, this facility is in-network and I was sick. I later found out that their billing system had issues confirming patient information with Blue Cross Blue Shield on the weekends, so they billed people out-of-pocket when this happened. Feels a little unethical considering the problem is with their system and not the patient, but I was assured I would be reimbursed if/when my insurance paid for the vi... read more
Went in October 13 with a raging sinus infection including infected ear and sore throat/cough. I was given multiple swab tests, then I was examined... and sent away with a few common sense home remedies typed on a sheet of paper. No medication. No Covid test. Tried a few times over the next couple of days to find out my test results but couldn't get through to anyone in the office or organization to find them out - but I eventually gave up when I realized that there was no way to actually contact them directly. They had on ... read more
Front desk customer service associate earns this place a star because she was efficient and nice. They ran out of drug screening cups so I couldn't do the only thing I came here for. I even selected it as an option online while reserving a time slot. This is the only place close to me so now I have to go a long way out of my way for a screening.
I'm grateful that Physicians Immediate Care in Chicago was there when I needed urgent care (I was visiting from out of state and got the worst sore throat ever), but my experience left much to be desired. The facility was less than ideal; the interior seemed a bit unkempt and the inclusion of a snack basket in the waiting room was somewhat off-putting. Idk why you would need shareable snacks in a sick person waiting room... ew Things took a more concerning turn when I was finally seen. I had a nasty sore throat and was con... read more
Do not come here. Was told to come back the next day for X-ray. When I came back they told me they do not do them at all. I've been in pain and they were rude and unhelpful. When I told them I had one done last year they said that was last year. Avoid the place!!! For real
If I could give zero stars I would. Horrible customer service from the receptionist.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,009 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.