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Physicians Urgent Care
- Mishawaka, IN
About this business
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Absolute garbage, appointment at 2:50. Its now 5:15. What a load of s*** this is. Never returning EVER again. I urge everybody to avoid all WellNow urgent cares.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
The absolute worst service I have ever seen. Over 2 hour wait to have a company drug test i don't know how many doctors are on duty or nurses this company is so lazy they won't even check you in they make you scan there or code. This should have been a get in pee in a cup and go our company needs to find a better place
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I have nothing good to say about my experiences with WellNow at any facility. They value greed, not the patient.The woman at the front desk of the ************ facility is unyielding in her unhelpful answers to questions like "Why is the wrong insurance company appearing after you scan my card? Can we fix this?" Her dismissive "you'll have to call billing" answer to everything was infuriating. Even more infuriating was her one different response that I must pay an outrageous amount (almost $400) just to be seen, because *sur... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I visited the WellNow Urgent *********** in ************, ** early June 2024 as I became ill with Covid while I was on vacation. They took my insurance information but I was charged $145 at the time of my visit. I received a bill for an additional $170 in early September. My insurance covers this type of service 100%. The first time I called the billing inquiries number I was told they did not have my insurance information. I gave it to them a second time. The second time I called, the operator responded with "I bet you are ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My daughter visited a WellNow clinic in *********, ********. She presented her insurance card and was told they didn't know how to bill her insurance. She paid a portion of the bill following the visit and received a bill for the remainder which she also paid. Silmultaneously, they did bill our insurance who also paid them. We have been trying for months to get her refund issued, I am routinely told that the issue has been escalated and someone will get back with me. I was told that I could not talk directly to the refund de... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Worst ever. Should be investigated and shut down. Making communitys worse day by day .
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I visited **************, ** on Sept 17 2024. I paid my $75.00 copay when I was at the ********** location on Sept 17, *****. Since then, I have received a bill saying I owe $75.00 still. I called WellNow on Oct 04, 2024 and spoke to a man who told me to email with proof of payment and the account information which I did that same day. I never received any response or acknowledgement to that email and was surprised when I received another bill in the mail with a statement date of Oct 31, 2024. I called the number on the stat... read more
Business response:
Thank you for the opportunity to respond your review on behalf of *************************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They kept sending the insurance information to the wrong address. Finally corrected but never updated the payment from insurance or myself. Called with my insurance company and was told it was corrected and there was a zero balance. 1 year later get a notice that they sent to a collection agency still showing that money was owed. Took another month for the collection agency to update the file showing no payment was needed and the balance was zero. Their billing department needs training. Would not recommend going to them.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Computer system was down for my visit, so they billed me. I received the bill, paid it and then was charged again after an autopay had been set up on my account. I have sent 4 emails with no response and made 3 phone calls, each time being told it would be taken care of and nothing has happened. There are no real contact numbers or emails to be found, only for the call center that is their customer service. Medical staff is always great.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,590 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is open now. It will close at 8:00 p.m.