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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My service agent was thorough and honest. He got our car back to us in one day without an appointment
Business response:
Thanks for the fantastic feedback, Ben! We're thrilled to hear about your positive experience with our service agent. We always strive for efficiency and honesty, and it's great to know we hit the mark. Looking forward to serving you again!
Wes is great and does an excellent job of communicating and helping with service needs.
Business response:
Thanks, Melissa! We’re thrilled to hear that Wes made such a positive impact. Clear communication is key, and we’re glad you felt supported. Your feedback motivates us to keep delivering great service!
Service department is top notch; very professional and accommodating. What they tell you up front is what you get, no xx
Business response:
Thanks for the fantastic feedback, Morgan! We're thrilled to hear that our service team met your expectations with professionalism and transparency. Your satisfaction is our priority, and we look forward to serving you again!
Never told me that insurance would pay for my $881 repair! Good otherwise. Excellent service and speed.
Business response:
Thanks for your feedback, Kevin! We're glad to hear you had a great experience with our service. We always aim to provide clear information, and we appreciate your suggestion. If you have any more thoughts, we’re all ears!
Customer service is always great & friendly. Service is good & timely. I had to reschedule 2 times & was a very easy process.
Business response:
Thanks! We’re thrilled to hear you had a positive experience with our customer service and found the rescheduling process easy. Your satisfaction is our priority, and we appreciate your kind words!
The follow up from the sales team to get me into a car took awhile on my end but it was worth the ground work. I love my new used Subaru.
Business response:
Thank you for sharing your experience! We're glad to hear that the process was worth the wait and that you're loving your new used Subaru. We appreciate your patience and look forward to assisting you again in the future! Enjoy your new ride!
Wes Auer definitely saved us some grief, some money and from having to get a new vehicle, I can’t even explain the amount of stress that was going on when Wes happened to be the hero of the day and took care of business with a smile on his face. I’d recommend Wes for any future service based issue as well as in general.
Business response:
Thank you for your amazing review! We're so glad Wes Auer could step in and make a stressful situation much easier, saving you both time and money. His positive attitude and dedication to helping customers really make a difference, and we're grateful for your recommendation. We look forward to assisting you again in the future!
Did a decent job, but I think there could have been more incentive and or add ons for such an easy customer.
Business response:
Thanks for your feedback! We appreciate your insights and are always looking for ways to enhance our offerings. Your thoughts on incentives and add-ons are valuable, and we'll definitely consider them as we strive to improve our customer experience.
I arrived at 7:00 AM for an oil and filter change. Check the service light going on and off randomly? Service technician said the shock absorbers needed replacement! I could only afford to replace the rear one because the front 2 cost$ 1200. I didn’t expect a $2000.00 bill when I came in for a simple oil change. I OKAYED for the rear shocks only. I was not informed that it would be 7 hours later that this was completed. I was not offered a ride or loaner vehicle as I had things to take care of that day. ( It was my Birthday ... read more
Business response:
We understand that unexpected costs and extended wait times can be frustrating. We strive to communicate effectively with all of our customers, and we’ll make sure to review our processes to improve clarity in the future. We appreciate your continued loyalty to Nissan. Should you have any further questions or concerns, feel free to contact Anna Algiene at 480-339-7780.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 8,720 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is open now. It will close at 8:00 p.m.