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Plaza Del Amo Hospital
- Torrance, CA
About this business
Location details
3430 Fujita Street, Torrance, CA, 90505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 1:00 p.m. to 4:00 p.m. |
When my pet started to feel sick, Dr. Rudeen took care of her, unfortunately she never got better and Dr. Rudeen had to put her to sleep. I am very disappointed that she never sent me a sympathy card for my loss, nothing! "Actions speak louder than words. And sometimes inaction speaks louder than both of them."
Business response:
Thank you for your touching remarks about Dr. Rudeen, Trudi. Our entire team is thinking of you during this difficult time. Your pet was precious to us and we are honored to have been trusted with their care. I'm sorry if you didn't receive a sympathy card. Our staff works tirelessly to send cards to our clients that have loss their pets. It does take us generally a little time to have everyone sign, so it may be on the way to you, so please don't hold this against Dr. Rudeen. There are those few occasions where we don't hav... read more
This Vet is TERRIBLE! I was a customer of Plaza Del Amo's for a few years, and most of my experiences with their staff, were unpleasant... None of them make you feel like they care about animals, they're not transparent on pricing/flip-flop on pricing, staff will give you attitude/are curt, etc. I had more impolite exchanges with their staff, than not... A few months back (and the MAIN reason I will never give them my business again), was thanks to a snarky little brat at the front desk. She looked about early 20's, with... read more
Business response:
At Plaza Del Amo Hospital, we value your feedback and would appreciate an opportunity to discuss your experience in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
Customer service seems bad. I feel like talking to AI. She has no feeling for sick pets at all. How cold she is. I felt it when making an appointment. An unpleasant old lady shows no interest of any sick pet. I feel like she works at comfortable office which does not handle any medical issues. I don't understand why plaza del amo keeps her unacceptable attitude. She's been always like that as I remembered. Even if doctors treat pets good, a customer service could mess up.
Business response:
We appreciate your feedback and apologize for any issues you've experienced with our customer service team. We're eager to address your concerns but couldn't locate your information from the review. Please call us at 310 530 5511 so we can better understand your experience and work towards a resolution. Thank you for taking the time to share with us your concerns.
Awful for pet euthanasia. They want to take your pet away from you so they can restrain your pet in order to insert the IV, and then return your pet to you so you have no idea what transpired. When I said I didn't want to be away from my dog as he would be scared (and he is DYING for the love of God), it turned into a big deal and it was so poorly handled. I wish I had taken my little guy away and made a plan elsewhere. Awful.
Business response:
I hope this message finds you as well as can be expected during such a challenging time. We want to convey our sympathy and understanding regarding your recent experience. Unfortunately you have mistaken us for a different clinic, but we want to extend our heartfelt apologies for any distress or inconvenience you may have encountered. While we may not have been directly involved in your experience, we genuinely regret that you had an unsatisfactory encounter. We know that every pet owner deserves compassionate and quality ca... read more
Really saddened that I have to write this review. My older dog had surgery here last summer to have some tumors removed. Everything went smoothly and I was pretty satisfied with my overall experience. Lately, I have had some concerns about my dogs quality of life especially now that she's older. I have tried to seek advice from the doctor who's familiar with her history. It's been weeks and I have not received a call back from ANY of the doctors on site. I understand how busy they can be but I've called multiple times. It's... read more
Business response:
Lauren, We apologize for your experience and wanted to get more information since we do not have any record of calls being received. I did leave a message on Tuesday to discuss the issue and wanted to confirm that the number you called was 310-530-5511. Please give me a call back at your earliest convenience. - Jennifer
Used to be a reliable Veterinariary place but recently it appeared that during the start of pandemic they became Veterinarian Money Hungry Vultures. As a long time loyal customer here/multi pup owner , we took our Sr dog here for a slight goopy eye issue- Sat in parking lot waiting as we were not allowed inside due to Covid protocols. Technician took dog in with a dry eye issue- came back out with a $2000 proposed bill with a two page list of "proposed" potential issues that should be fixed as a precaution... The "UPSEL... read more
Business response:
Thank you for providing your feedback. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we will address some aspects for you now, but do request that you call us to discuss your case in more detail. Our lobby has been open for 9 months, although we do still provide curbside services for our clients who prefer it. Our ultimate goal is for your pet to be taken care of with the proper treatment and with a proper diagnosis to prevent any complications that may co... read more
I use to love Plaza Del Amo Animal Hospital but, not anymore. I took my beloved Emma there for teeth cleaning and she was to have only one tooth pulled. Well after taking her blood to test as you are to do before any surgery procedure, they failed to contact me to make me aware Emma had an evaluated liver level. I should have been called to see if I wanted them to move forward with putting her under anesthesia because the liver processes the anesthesia and could have made her levels jump. They even pulled a second tooth WI... read more
Business response:
Sylvian, We hope that EmmaJean is in good health following your previous visit. We understand that you did not have a good experience at our hospital and we are saddened to hear that. At Plaza Animal Hospital, we make it a priority to ensure that all communication between the client regarding the treatment procedures of their pet and pricing is transparent. Our records indicate that you had been notified of the condition of your pet as all as the proper instructions for care at the time of discharge. We pride ourselves on ou... read more
This review is long overdue. The way that this place operates is terrible. We had to go in because our dog started having diarrhea and vomiting up her food. They said that it was because we kept on changing her food and that she has a sensitive stomach. So they gave us a probiotic. A week goes by and our dog is still not better, we go in again and give them her poop to sample for any parasites. They did not test her poop and still said it was because of her sensitive stomach. A few days go by and our dog is lethargic and not... read more
Business response:
Michelle, We aim to provide exceptional care for all pets under our care and we are saddened that your experience did not reflect our values. We believe that our hospital staff had provided the necessary measures to ensure a proper diagnosis of your pet. We had initially offered various treatment options which included a work-up as well as abdominal imaging. While it is our job to inform the client of the next steps, ultimately, choosing a treatment option is up to the owner and what they believe is best for their pet at th... read more
TLDR: Dishonest and deceptive tactics. The Good: - None The Bad: - Wouldn't it be important to tell the customer before you charge them? I took my dog in for some shots that were due because of a call I received from them. I specifically asked the staff to let me know the chargers BEFORE they proceed with anything. The office exam alone was $75. Ummmm... what part of "let me know before you charge me" was not clear? Long story short, I felt like they were holding my dog as ransom; so I paid. I don't mind paying for serv... read more
Business response:
Hi Eugene, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
Frequently asked questions about Plaza Del Amo Hospital
How is Plaza Del Amo Hospital rated?
Plaza Del Amo Hospital has a 4.5 star rating with 859 reviews.
When is Plaza Del Amo Hospital open?
Plaza Del Amo Hospital is closed now. It will open tomorrow at 7:00 a.m.