This profile has been claimed by the business owner or representative.
Plaza Del Amo Hospital
- Torrance, CA
About this business
Location details
3430 Fujita Street, Torrance, CA, 90505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 1:00 p.m. to 4:00 p.m. |
If you treat your dog or cat as part of your family, DO NOT BOARD HERE!!! We have been long time customers and are sad to be writing this review, but feel the need to warn others about this facility. In the past we never had an issue, but noticed a big difference in the staff at the front desk and how disorganized and unfriendly they seem to be. We had booked a 3 night stay for our very pampered pooch. Cottage suite, extra playtime, extra brushing, etc. the usual like always. We always bring his own food separated into meals... read more
I could not comment to your response of my previous review... Hello customer service. I have no missed calls or messages from you. And to add perspective, I sent the same review to the hospital directly and then to google and have since received no response. Now that we posted it on yelp and there is a response. As my review states the issue is that our four legged puppy kids did not receive humane care during their stay at your facility. The issue is most certainly NOT the lack of pictures. A precious living animal should ... read more
Business response:
Gabriella, we reached out to you previously regarding this concern and we are truly sorry to hear you were not satisfied with your pets' visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We understand that you would have loved to receive more photos of your beloved fur babies while in our care at Plaza del Amo. If we did not keep up to that expectation, we do apologize. However, we would love to assure you that while in our care, your fur babies were looked af... read more
This is so disheartening writing this review, but I feel like everyone should know the good and the not so great. We have a dog that would get care here and we had made an appointment for March and they called us about 2 days before that the doctors wasn't going to be available and that we needed to reschedule. My husband and I work and had a busy schedule so we decided to wait a bit until our schedules cleared up to take him. We went and tried to make an appointment again and the soonest available was June 3rd which was WEE... read more
Business response:
Bianca, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your animal companions, in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the mi... read more
Took my pup in for 2nd round of vaccinations. He had been scratching inside his ear a few days prior to the appointment so on appointment day I mentioned to the girl who came out to my car to pick up the dog, that I wanted the Dr to check his ears for a possible infection. During this visit my puppy was given his vaccines and his ears were cleaned and checked for an infection. Dr.Fay calls me while I waited in the car and says no infection found. Keep an eye on the ear and use the TrizUltra flush to keep it clean and I will ... read more
Business response:
Davin, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
I've waited awhile to post this review. After much thought, I've decided to write about why I am leaving Del Amo Animal Hospital and I am sad. I had been there through 3 pets and over decades. I was happy to have one doctor there diagnose my pet with a thyroid problem after years of sickness. I was thankful for that doctor at the time. Recently, I wrote an e-mail to the office, but never received any response. That was a surprise. I let that go, as offices do get busy. It wasn't going to change my mind about Del Amo. Un... read more
Business response:
Thank you for your kind compliments, Kelly! We love caring for your pets and appreciate you trusting us with their care!
Thanks for admitting that on my appointment on 8/2020 you guys forgot to keep up with the vaccination! It is now 8/2021 so for ONE ENTIRE YEAR YOU DID NOT NOTICE THE CATS WERE NOT VACCINATED? Also not all my cats were ill when they came for "check ups" you guys are negligent no ifs buts or ands about it. You can't justify this. "terminated me" lady with the Yelp review I posted and by getting all my medical records from you on the day of the incident, did it really look like I was coming back? I like your confidence! you g... read more
Business response:
We are so sorry that you feel this way and sincerely wish you the best in future veterinary care for all three of your pets. As you stated above, we did decide to terminate our continued use of services. We also would like to point out that the date your pet was given the FELV/FIV test was on 6/1/2020 and your first appointment date was on 7/20/2020 which is more than a month past the test date, not a week. Additionally, you informed us of an illness upon your first visit on 7/20/2020 which resulted in us not doing any vacci... read more
Well where to start, we'll they will spend money with out your consent, on your dog or animal figure out what is wrong, spent a 1000$ of my money for the over all outcome to be he needs emergency surgery and it's Friday and I don't work weekends, so need to take him some where els, well I can promise you the some where els is going to want to do there own tests as well, so when I voiced hey I'd felt a little taken advantage of when you didn't keep me in the loop of the spending I'm not a millionaire and I have to figure thes... read more
If I could give ZERO STARS I would. I left my dog in the boarding facility for a week and she came back looking like a homeless dog. DO NOT TRUST THIS FACILITY FOR ANYTHING. I would hate to know how they would treat my dog if my dog actually needed medical attention.
Business response:
Hi Kristen, We apologize for not getting back to you sooner however, we are very concerned about your experience. Please give us a call and ask for our Hospital Manager, Natalie Chutick, to see if we can come to some sort of resolution. 310-530-5511
The same thing happened to me a few months ago. I brought dogs in for grooming, not an easy job, and when I got there was told my appointment was rescheduled for the following week. With so many mobile groomers and other groomers offering exceptional customer service, we don't need to settle for less than perfect!
Frequently asked questions about Plaza Del Amo Hospital
How is Plaza Del Amo Hospital rated?
Plaza Del Amo Hospital has a 4.5 star rating with 836 reviews.
When is Plaza Del Amo Hospital open?
Plaza Del Amo Hospital is closed now. It will open at 7:00 a.m.