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Plaza Del Amo Hospital
- Torrance, CA
About this business
Location details
3430 Fujita Street, Torrance, CA, 90505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 1:00 p.m. to 4:00 p.m. |
If you have healthy pets, avoid this place for wellness. Their vaccinations are overpriced and I found out today that they charge you for a yearly wellness exam just to get boosters. Extra $90 per animal per year. My two dogs will be going elsewhere from now on.
A money pit. I don't recommend this place. They seek every opportunity to add dollars to your bill.
Service & Communication. We rescued an abandoned kitty scheduled a visit with the veterinarian to check her out. She had a chip we asked about owner & kitty name. Very secretive nurse left room for an hour. Manager Returned to tell us they contacted the owner and she want kitty back. No problem. But the manner handled was very unprofessional. Disrespectful made us fell like cat nappers. We were looking out for an abandoned kitty. Never returning and do not recommend. They have changed staff & procedures over the years unfor... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Melinda . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We are sorry for any miscommunication and how it came across. We recognized that you were doing a good deed and even mentioned that maybe this was a kitty that had been lost in the fire last year. It is our protocol that we check all patients for a microchip and reach out to the company to see if they can locate a previous owner. ... read more
I was taking my dog here since he was young and healthy, but when he turned 7 he started having issues that I would bring up to Dr. Holder. She kept telling us it was a simple fix, just to change his diet. For almost 2 years she kept telling us this at his appointments as his issue kept getting worse and worse. Only when it became an emergency is when she diagnosed a small part of the problem, but missed a bigger diagnosis. At this point I completely lost faith in this clinic and have been going to a much father one, but the... read more
I took my dog here for many years and my mom did too. I decided to take my new dog elsewhere as this place has gone downhill on customer service and consistently. Also, they upsell pretty blatantly. One lady who works in the front is downright rude. My mom has stayed loyal because we had such a wonderful experience here for so many years, but even she is now ready to move on and is finding a new vet. The vets and techs rotate a lot so you don't see the same people frequently, but all the ones we have seen were compassionat... read more
Business response:
Crislyn, we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that we didn’t meet your expectations. We have shared your feedback with our team to improve our service for future visits. If you would like to discuss further please feel free to give us a call at (310) 530-5511.
The hospital has done good work for us in the past, but we had an experience that absolutely ruined it for us. In summary, they have terrible customer service and zero price transparency. I took my dog in to address a skin infection. We were given some shampoo and allergy shot, charged for that + exam fee. We were asked to return a couple weeks later for a recheck, and we were charged $68 for the doctor to brush her hands against my dog's fur and say "looks good anything else?" I called the manager and explained that getti... read more
Most vets are good. Dr. Laura Alexander and Dr.Jill child are trying to take good care of sick pets. I appreciate you guys... Dr.R is a disappointing because she said she's not x-ray expert to see but she said it seems normal so no worries. If she sees wrong or right , regardless of that, if she recommends to take ultrasound, it would be time-saving and we should not go urgent to go two more hospitals. I just trust what she said it looks normal and ultrasound or others are optional. Now I feel that even if they said it's... read more
Business response:
Kate, we are truly sorry for your loss and know that you experienced so much devastation recently. It is always difficult losing our cherished pets. We are here for you in this difficult time.
Absolutely appalled by the service here - avoid at all costs!!! So I called around 10 different vets to get estimates for dental for my dog. I got estimates first because of course don't want to pay multiple office visit charges. I was estimated $600-1200 here which I found reasonable so I made the office visit appt. An estimate of 600-1200 as you imagine would be starting 600 and up to 1200, but when I went in they wanted me to pay $450 that day plus 1,700-2,400 for dental!! Not only is that extortion but it is a TOTAL lie ... read more
When my pet started to feel sick, Dr. Rudeen took care of her, unfortunately she never got better and Dr. Rudeen had to put her to sleep. I am very disappointed that she never sent me a sympathy card for my loss, nothing! "Actions speak louder than words. And sometimes inaction speaks louder than both of them."
Business response:
Thank you for your touching remarks about Dr. Rudeen, Trudi. Our entire team is thinking of you during this difficult time. Your pet was precious to us and we are honored to have been trusted with their care. I'm sorry if you didn't receive a sympathy card. Our staff works tirelessly to send cards to our clients that have loss their pets. It does take us generally a little time to have everyone sign, so it may be on the way to you, so please don't hold this against Dr. Rudeen. There are those few occasions where we don't hav... read more
Frequently asked questions about Plaza Del Amo Hospital
How is Plaza Del Amo Hospital rated?
Plaza Del Amo Hospital has a 4.5 star rating with 899 reviews.
When is Plaza Del Amo Hospital open?
Plaza Del Amo Hospital is closed now. It will open at 8:00 a.m.