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Polar Bear Air Conditioning & Heating Inc.
- Heating & Air Conditioning/HVAC
- Washington, DC
About this business
Heating and air conditioning services in Washington, DC and the surrounding area. Call our team for HVAC installation, replacement, repair and maintenance services. We are the trusted choice for heating and air conditioning in Washington, DC and Northern Virginia.
Location details
1045 Wisconsin Ave NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Phoned at 10:00am and was able to get a same day appointment for 5:30pm. They were not the cheapest quote, but I had to have the work done that day.
I was very satisfied with Joe and his team, and cannot recommend this company highly enough. They are responsive, knowledgeable, and give continued good service after the sale.
The 'work' performed for me was giving me lots of candid information that was greatly appreciated. While some contractors refuse to give free estimates (for fear of getting to a job site and the work being out of their scope or giving estimates that are used for the purposes of comparison shopping), Joe came out and established that the work was outside of his area of expertise but proceeded to walk through to get a feel for what else needed to be done and gave a lot of professional advice.
It was a positive experience. They took care of it quickly. I guess one thing that points to their professionalism is that they broke my porch light while they were doing the install -- I guess the ladder banged it somehow -- and they immediately ran out and replaced it. They brought several lights from the hardware store for me to choose from and then installed it for no cost. They installed the furnace in one day with no problems, like they said they would. It had no impact on my schedule; I didn't have to be there. It jus... read more
They were very prompt and came out the same day I called them. He fixed the problem right away. The price was what they estimated that it would be. He was very professional and I would hire him again.
After discovering that my heat was operating only on "emergency", I looked outside at the compressor and noticed that the fan blades were not turning. Being afraid to run our unit only on "emergency heat" I turned the system off completely and called Polar Bear to see if they could come out the same day. They came out that afternoon, determined we needed a new fan motor, and came back the next day to install it. They were friendly, prompt, and efficient, as I had experienced earlier this year with a regular service check.
I would suggest that if you use them you request the owner of the company to do the work.
Business response:
WE THANK YOU, OUR VALUED CUSTOMER, FOR YOUR BUSINESS AND SUPPORT. POLAR BEAR STRIVES TO BE A GROWING COMPANY. ALTHOUGH THE OWNER APPRECIATES CLIENT SATISFACTION WITH HIS SERVICE, SHEER VOLUME WOULD RENDER POLAR BEAR UNABLE TO FULFILL ITS MISSION AND PURPOSE IF THE OWNER PERFORMED ALL SERVICE CALLS AND SIMULTANEOUSLY ATTEMPTED TO MANAGE THE COMPANY. WE THEREFORE CONFIDENTLY AND IN GOOD FAITH SEND OUR TECHNICIANS, WHO ARE KNOWLEDGEABLE AND CONSCIENTIOUS REPRESENTATIVES OF THE ENTERPRISE. WE WISH TO ASSURE YOU THAT YOU CAN BE C... read more
Fine. I used another company because they don't install pumps.
Called because the blower in the air handler was making making noise and not moving much air. Before calling, I assumed that the blower would have to be replaced. The technician removed all of the air filters (very dirty) and tested the blower - it was fine. He monitored it under varying load conditions for 30 minutes to be certain that it was ok. Excellent service and integrity, could have easily sold me on a new blower motor.
Frequently asked questions about Polar Bear Air Conditioning & Heating Inc.
How is Polar Bear Air Conditioning & Heating Inc. rated?
Polar Bear Air Conditioning & Heating Inc. has a 4.9 star rating with 273 reviews.
When is Polar Bear Air Conditioning & Heating Inc. open?
Polar Bear Air Conditioning & Heating Inc. is closed now. It will open on Monday at 8:00 a.m.