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Polar Bear Air Conditioning & Heating Inc.
- Heating & Air Conditioning/HVAC
- Washington, DC
About this business
Heating and air conditioning services in Washington, DC and the surrounding area. Call our team for HVAC installation, replacement, repair and maintenance services. We are the trusted choice for heating and air conditioning in Washington, DC and Northern Virginia.
Location details
1045 Wisconsin Ave NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
.They did not install it properly. They came out three times and they could not get it right. My roof still leeks where they installed my vent. No one seems to be able to fix it. I had to pay a third party to redo the duct work so the ac would work.
Upstairs air conditioning was not working, and I left a message first thing Monday morning (6/7) requesting that someone come take a look. They called me back relatively quickly (within a few hours), and I was given a window of 1:30-3:30 when a technician would arrive that afternoon. Technician arrived at 3:30, and took fan motor cover panel off of air conditioning unit. Inspected the thermostat and air conditioning unit for 10 minutes, and came to the conclusion the fan motor needed to be replaced. Since I had recently had ... read more
After installation, the air conditioner began to leak and did damage to my upstairs ceiling. Joe promptly sent over painters who sanded down the damaged areas, did not lay down appropriate masking, and proceeded to get paint on my hardwood floors and banister, and leave the repaired areas mostly unpainted-- saying they'd require another layer and that they'd come back. They never did. Now it's 2010. The boiler made it through one winter without any problems. Now in the middle of its second winter, it's causing the whole hous... read more
Had I not checked this furnace for 3-6 months, the efficiency of home heat would have been drastically reduced and unfiltered air would have unnecessarily sooted and dusted the furnace motor, reducing its lifespan. My wife called the owner of Polar Bear to express our concerns and to ask that someone come and remedy the problem. Instead of trying to understand and help, the owner began defending the workmanship of the installation, became upset, and was questioning the validity of our complaints. Although the owner agreed to... read more
This is very unprofessional. If a company miscommunicates with a customer, they should rectify the situation. I would not recommend them.
My husband and I contacted three companies to give an estimate on replacing our boiler and our thermostat. Two of the three companies informed us that we did not need to replace the boiler because it was in good working condition (we didn't have a problem in the past, it just was a little beat up during construction last year and we didn't know if it needed replacing or not). The representative from Polar Bear informed us that we only needed to get our boiler vacuumed because he noticed a bit of rust above the flame areas an... read more
I called them and made an appointment and they showed up two hours late, ten minutes before my guests showed up and I had to send them away. I was very annoyed.
Kiel was brusque and dismissive from the moment he arrived. He claimed that the plumber that had been by in the previous hour didn't know what he was talking about, and ignored the information I gave him about the leak (which the plumber had cleared up before telling me to call an A/C tech), since he said he didn't see a leak, he couldn't comment on it. He also said that my unit was 7 yrs. old and would probably have to be replaced soon, and that it was clotted with dog hair (I've lived here for 5 1/2 yrs, the previous owner... read more
I had used Polar Bear four previous times to fix my heating and cooling systems. The first three times, Joe (the owner) came out and did the work and was great. Last fall when my AC stopped working, I scheduled someone to come out and they never showed. Because I had used them before and had good experiences, I decided to try again. Joe came out and fixed the problem. My AC is now not working again, so I called and asked if I could speak to Joe about it. The receptionist informed me that he no longer does service calls and s... read more
Frequently asked questions about Polar Bear Air Conditioning & Heating Inc.
How is Polar Bear Air Conditioning & Heating Inc. rated?
Polar Bear Air Conditioning & Heating Inc. has a 4.4 star rating with 337 reviews.
When is Polar Bear Air Conditioning & Heating Inc. open?
Polar Bear Air Conditioning & Heating Inc. is open now. It will close at 6:00 p.m.