Polar Bear Air Conditioning & Heating Inc.

Soma Saha 

on Angi

9 years ago

Their service was very bad. The heating system they put in broke down about three or four times last winter. They came out and fixed what they were supposed to but they never really fixed the underlying issue. I called their owner to resolve the issues many times; I left about ten messages and to this day he hasn’t called back. Their hours are very bad. One of the guy that worked for them was really rude. Their price was very good. 

Karin Melnick 

on Angi

9 years ago

promised call back never received, although I called twice. couldn't even schedule an estimate. 

Dustin Johnston 

on Angi

10 years ago

We originally contacted Polar Bear Air and Heating on 2/20 for repairs to our heat pump system. They were scheduled to come out on 2/21 to perform the repair, but were unable to make it out due to the snow storm. The reason for the 'B' rating on responsiveness is that we did not hear from anyone at Polar Bear Air and Heating on 2/21to explain they were not going to make it out for service. On Sunday 2/22, we received a call directly from the owner to explain the miscommunication and apologize for not informing us that his te... read more

Victor Sutton 

on Angi

11 years ago

Awfully. If a fuse is blowing there has to be a reason for it. Did the Polar Bear technician - one 'Angel' - look for the reason the fuse was blowing? No. <br /> And today, one Katy spoke to the owner of Polar Bear, after which she informed my wife and me that they would not be coming out again. <br /> Michael & Son, here we come. <br /> <br /> <br /> 

stephen munroe 

on Angi

11 years ago

<p>Angel did a professional job in locating leaking refrigerant and replacing the coils. However, there was a mix up in the billing so I notified the office. Joe called back immediately said he would take care of it. That is all I can ask. </p> <p><br /></p> <p>I hadpreviously bought a different heat pump from Joe for a rental unit and I have been satisfied with it. Joe will be my go to guy on future HVAC issues.</p> <br /> 

John Hallmark 

on Angi

12 years ago

The blower fan for my A/C unit stopped working one night. I was unable to diagnose the problem myself because I have a package A/C unit on the roof and didn't want to scale an extension ladder. The technician came to our house within the time window given and quickly discovered an iced-over condenser. He shared pictures of the problem taken with his iphone. He told me to leave the unit off overnight and he'd return the next day to check it again. Again, he showed up within the time window, diagnosed that the problem was a di... read more

Laura O Moore 

on Angi

12 years ago

I called them and gave them my credit card number because I thought they were coming over the next day. The appointment was set up. I received a call saying they did not have the correct billing address. I asked to speak to someone else. Nobody called and nobody came to do the work. 

Nikki Rhodes 

on Angi

13 years ago

<br /> They basically charged us for the visit,nothing was really done,except for the false report.This worker was a real rookie.