This profile has been claimed by the business owner or representative.
Polaris-165 Pressure Pool Cleaner
About this business
Broken love this cleaner ..just replaced the one that came with the pool 12 years ago...
Disappointing after less than 3 months Bought to replace the 280 that was wearing down my vinyl liner with its rubberized wheels. This unit has already malfunctioned and I have to put in a claim with Zodiac. The Zodiac folks are relativity nice (except for the first guy I spoke with) and helpful. Once I email them the invoice they will send a new unit. One note is that this unit is not able to get to the corners of the pool. I have a 16x32 and really wish the 280 didn't harm the liner but, oh well.....
Business response:
Hi PBushnell, We truly sympathize with your story. We're sorry the 6-120-00 cleaner hasn't met your expectations. Our team should be able to get the issue rectified. If the matter isn't resolved to your satisfaction, please let us know by emailing your contact information and a reference to this review at feedback@zodiac.com. As for the difficulties you mentioned finding the right cleaner for your pool, this can be a challenge for many pool owners. We'd love to learn more about your pool and the challenges you're facing. Cus... read more
This is by far the worst pool cleaner I have ever had This is by far the worst pool cleaner I have ever had. The jets have never worked properly and after less than a month of use a hose has a hole blown out the side of it. I would like this cleaner replaced or my money refunded.
Business response:
Hello Amazon Customer, Thank you for your feedback. We are sorry to hear that your cleaner did not meet your expectations, and we'd like to help. Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Poor design/manufacturing Within months of having the vac-sweep it stopped going back and forth and would only go in circles, which caused it to tangle itself up. Water shoots from a front jet and then a rear jet to move the vac around the pool; however, the ball within the jet that allow opening and closing of the jets sticks within the jets and will only allow the vac to go in one direction. Apparently this is a common issue with these vac-sweeps - when I called customer service (warranty) they knew right away what the pro... read more
Business response:
Hello Donna Jo, We'd like to help resolve the 'circling' issue your cleaner is having. Please contact our customer service department at (800) 822-7933 and a representative will be happy to trouble shoot it for you. If you would prefer a call back, please email your contact information to feedback@zodiac.com. Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Not awful but not good Picks up leaves but that's about it. Stays in the same area too long.
Business response:
Hi Polkadottie, Thank you for sharing your experience with the Polaris 165 cleaner. Sorry to hear you're having issues. We believe we can help you with the circling issue. Please contact us at feedback@zodiac.com including your contact information to receive assistance. Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Disappointed 😔 Missing 3 parts
Two Stars did not do what expected,
Wasted money for our in ground pool. This didn't work well for us at all. It would go in a circle, and stopped working all together after about 6 months. Didn't even get a full season out of it.
Returned Spent two days trying to get it set up right and all I could get it to do is go in circles in the deep end. Sent it back and got my $$ back.
Frequently asked questions about Polaris-165 Pressure Pool Cleaner
How is Polaris-165 Pressure Pool Cleaner rated?
Polaris-165 Pressure Pool Cleaner has a 3.8 star rating with 229 reviews.
When is Polaris-165 Pressure Pool Cleaner open?
Polaris-165 Pressure Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.