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Polaris EPIC 8640 robotic cleaner
Does not work well, does not pick up fine dabre. They also never delivered the rebate. I would not recommend.
Business response:
We're sorry to hear you're having issues with your EPIC 8640 and we want to make sure you get your rebate. Please reach out to our product support team so we can better assist you. Email ProductSupport@fluidra.com or call (800) 822-7933. You can also visit our website for more information regarding your rebate: PolarisPool.com/RebateSupport. From your Polaris Team
Doesn't pick up fine debris particles as good as my 10 year old dolphin. Doesn't clean the whole pool in 1 cycle. Misses sections.
Business response:
We are sorry to hear about your concerns. We hope you will share this information with the local pool retailer where you purchased your EPIC 8640. If you need to reach out to our team directly, you can email ProductSupport@fluidra.com or call (800) 822-7933 during operating hours.
Dead in the water shortly after the start of our second pool season. I've exhausted all troubleshooting, and have gone through Fluridra customer support, where I've been referred to several businesses an hour away. One doesn't work on vacuum (even though the company is listed as a certified warranty repair center), second one doesn't have the time and is unable to assist, and the third telephone number isn't in service. Three months without being able to use the vacuum, and now we're a the end of warranty. What a shame. I wo... read more
Business response:
We apologize for the trouble you've been through with your EPIC 8640. We are including information below that we hope might be helpful to you. Here is a link to our dealer locator to see all of the authorized dealers in your area: https://www.polarispool.com/en/locator Since we do have an especially high call volume in peak pool season, you can email You can email productsupport@fluidra.com. To help us assist you faster, please be sure to include the information listed below. We appreciate your patience and look forward t... read more
So far, it's really easy to operate. My only complaint is that it's not completely cleaning the pool after a complete cycle.
The robot did an efficient job
Poor performance slow cleaning
Not as fast or as powerful as other cleaners in Aquabot
Business response:
Hi Howard, Thank you so much for your feedback on your Polaris EPIC 8640 robotic cleaner! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your clean pool! Your Polaris Team
The cleaner does a great job of cleaning, but very disappointed that you cannot create a schedule. Basic operation and should have been included.
Business response:
We appreciate your review and feedback, Crystal! We hope you enjoy your time by the pool. Cheers, Your Polaris Team
Don’t fall for there rebates, we never got ours and even called and acquired about it with no luck. I would not recommend these overall, the auction is not that great and it does a rather poor job at picking up fine dirt off the bottom. We have to vacuum it ourselves in order to get that out. Wish we had better luck because we really wanted to live this and having something to make pool upkeep easier.
Business response:
Thank you for taking the time to write a review. We’re sorry to hear that you haven't had a satisfactory experience. Please email us at customerfeedback@fluidra.com and provide us with your address, date of purchase, and serial number so we can look into your rebate status. If your cleaner isn't picking up the fine debris in your pool, you could benefit from using a fine filter canister. Once you email us, we can continue the conversation and find some solutions for you. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 480 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.