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Polaris EPIC 8640 robotic cleaner
Little surprised that it doesn’t clean the pool in one cycle.
Business response:
Thank you for taking the time to share your experience with us, John. Please call our support team if you need any help troubleshooting. We can be reached at (800) 822-7933. Happy swimming! Your Polaris Team
This robot is just ok. The operations are pretty simple and easy to use, but unfortunately we have found several issues using this unit in our pool. 1. The control unit shuts down and must be unplugged to “reset” it. This has happened at all times of the day and night. 2. This unit is constantly flipping over or getting stuck on our tanning ledge. We have to physically right it and then go to the control unit to start it again. 3. The “dock” for the robot is cumbersome for robot and cord storage. There is not enough space... read more
Business response:
We are sorry your cleaner isn't performing as expected, Sean. We recommend calling our support team so we can help troubleshoot some of the issues and get your cleaner working optimally. You can reach us at (800) 822-7933. All the best, Your Polaris Team
It’s okay, doesn’t pick up fine dirt. Could maybe use a fine filter to pick the smaller stuff up. Overall would not recommend if fine dirt is something you deal with.
Business response:
Hi Michelle, Thank you so much for your feedback on your Polaris EPIC 8640 robotic cleaner! We're happy to let you know that there is a fine filter for your EPIC 8640; it is part number R0897800 Fine Filter Canister, designed to hold in all the fine debris in your pool. Have a great swim season! Your Polaris Team
you never sent me my $50.00 rebate. the return yellow card that came with the Polaris was returned to me by mail because it was not a valid address. but other than that it's fine. i would give it a 5 star, but after purchase service sucks.
Business response:
We are sorry you didn't receive your rebate, Bryan. Please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Short cleaning time of 2 hours and doesn't get the few leaves off the bottom.
Business response:
Thank you for taking the time to leave a review, Michael. We're sorry your cleaner isn't performing as expected and want to help. Please call our support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
You did good !
Business response:
Thank you for taking the time to leave a review, Gary. If there is anything we can do to improve your experience, please let us know. All the best, Your Polaris Team
Doesn't work. I have to do 2 cycles a day with full bags of cotton balls in it for my pool to look just okay.
Business response:
Hi Gina, We have sent you an email so we can continue this conversation and get you some help. Thank you, Your Polaris Team
What a waste of time to write an reveiw. You will get an response with a phone number and half felt apology for the unit not working up to par. When you call the number for over a WEEK AND GET A MESSAHE STATING ,, DUE TO HIGH CALL VOLUME CALL BACK BACK AGAIN. THEN YOU GET DISCONNECTED. WHAT A F..ING JOKE. Sorry for being ugly, but a week trying to in touch. RIDICULOUS
Business response:
We are very sorry about your whole experience, Kell. We sent you an email from customerfeedback@fluidra.com so we can get you some help and continue the conversation. Thank you, Your Polaris Team
Does not do a very good job cleaning the pool.
Business response:
We responded to your direct feedback, Rita, so please look for an email from us. We want to better understand your situation and help. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 480 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.