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Polaris Quattro Sport Pool Cleaner
About this business
I have the following issues: - After less then 1 season of use the Quattro just spins in circles (one set wheels not moving), took it back to the store, the cleaned it up and it worked properly for another 2 weeks, never had that issue with the 360. - Was told that this was “normal”. - Debris that doesn’t make it into the “diaper” gets stuck in the “lid” between the pieces of plastic that makes up the “lid”. - Does not go up the walls as well as the 360. - Hard to tell when the “diaper” is full. - Not nearly as good for lar... read more
Business response:
Hi Francis, We're so sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. A product specialist will contact you to help with these issues. Thank you for your patience. Regards, Your Polaris Team
This cleaner does a remarkable job cleaning the pool! However, he is always getting stuck on the steps. He can’t climb, so he sits in a wheelie position, wheels turning for a long time. Hate the tires are wearing... We turned down the height of climbing also because he will wedge under the ladder. At least his wheels shut off when he’s in this position. There is no reverse mode. Just L n R Gets frustrating!!
Business response:
Hi Michael, We're glad to hear that your Polaris Sport Quattro is good at cleaning your pool! But we apologize for the step-stuck issue. We have some tips to try: 1) Check the wheel RPM. Target wheel speed is 28-32 RPM. If wheel speed is not in target range, refer to Section 7 in the owner's manual, "Adjust Wheel Speed." 2) Check for debris in the filter canister and clean, if necessary. 3) Ensure the hose is floating and the hose floats are positioned properly. Position the first float up against the feed hose connector ... read more
Can’t believe I didn’t upgrade to this model earlier. Much better job cleaning. No tangled hose or tail spraying anymore.
Business response:
Hi Margaret, Thanks for sharing your first-hand Polaris experience with others online. It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! All the Best, Your Polaris Team
The cleaner left too much debris on pool bottom. With goggles I watched it work and items in its path were stirred up by the scrubbers in front and not picked up at all. Returned and exchanged for the standard cleaner.
Business response:
Hi David, We're sorry you experienced issues with your Polaris Quattro Sport Pool Cleaner. We would have liked to talk with you and learn more about the problem and try to resolve it. If we can be of assistance with your new cleaner, please reply to this email and we'll be happy to help. Regards, Your Polaris Team
I purchased it late 2019 and have had nothing but problems with this thing. I had a 280 for almost 9 years that ran like a top so I was excited about this model. This has been in the shop more than in the water. First, the top pops off, then breaks, then the gears stripped, then the scrubbers stopped working. Also, I think it's built for natural "pond" style pools. Mine is squared off so it kept getting stuck in corners and getting stuck on jet returns. Ugh! I requested they add a valve return to pull it around when it got s... read more
Business response:
Hi Thomas, We apologize for the issues you're experiencing with your Polaris Quattro Sport Pool Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
After eight months of use the gears that engage the front spindles had worn to a point that there is significant play in the two rollers. So much so that I had to take it to the local pool supply house for service because the unit would lock up and not move until one of the wheels were jarred into turning again. They told me this is normal(?) and to return it to them if it continues to do this. It has stopped climbing the sides of the pool with the gusto it used to now and often gets hung up after turning around at the top o... read more
Business response:
Hi Michael, We're sorry about the issues you're experiencing with your Polaris Quattro Sport Pool Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
I am a Florida home owner and my experience with the product has not been a good one. We had to take it in for repairs, based on manufacturer's design, no less than 5 times in about 9 months. Each time we had to take it in, our pool was without a cleaning system for days (sometimes weeks), necessitating extra chemicals to balance the water. After many emails to the company to ask for either a replacement or a refund, we were initially offered a product several hundreds of dollars cheaper than the product we purchased. We... read more
Business response:
Hi Bruce, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. We take customer satisfaction very seriously and we'd like to speak with you about this to see how we may be able to assist. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
I read good reviews but mine just keeps cleaning the walls and riding the edges. I think I'm going to back to a manual vacuum this season. These just are not worth the time/money. Its quicker to break out the hose and $20 vacuum head when you want to use the pool.
Business response:
Hi Todd, We apologize for your cleaner's poor performance. Customer satisfaction is of the utmost importance to us. We have some tips to try: 1. Ensure the hose length is adjusted to the proper length for the pool shape. Refer to Section 3 in the owner's manual, "Adjust Hose Length." 2. Adjust the thrust jet to improve coverage. Refer to Section 8 in the owner's manual, " Fine Tuning." You can find the owner's manual online at https://www.polarispool.com/en/products/pressure/polaris-quattro-sport. If you'd like further ... read more
I purchased the P40 Quattro cleaner to replace my aging Polaris 380, which was 15 years old. I paid the full price for this cleaner, $1200. I installed it per the instructions, and the wheel RPM and everything else checked out fine. After only 9 months of use, the cleaner stopped working. I had it repaired at Leslie's, and it needed a replacement Side Brush Gearbox, #26 on the exploded parts diagram. The tech suspected that it was a stripped gear inside the assembly. I am very concerned as to why the unit failed after only ... read more
Business response:
Hi Roger, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 385 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.