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Polaris Quattro Sport Pool Cleaner
About this business
Do not buy this Polaris. During the first 4 months, I had to replace 3 parts. All it does is run around in circles still. Warranty repair work takes months. Do not buy.
Business response:
We are very sorry for your negative experience, Liz. We have responded to your direct feedback email and hope we can find a swift and satisfactory solution. Sincerely, Your Polaris Team
2 stars is being generous here. I love the performance, but I have had nothing but problems with parts wearing out. My original review gave it 5 stars, but I cannot edit that review, so I'll post a new one. Unless you're diy'er with a 3D printer to replace all the worn out gears, definitely do not buy this. I have replaced the bearings, retainer screws, gear box (twice) engine assembly, wall connector and filter screen. Now it needs 2 new axles, drive shaft, cyclonic turbine, tires and bearings (again). Gonna be another $40... read more
Business response:
Hi Mike, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Your Polaris Team
Does not clean effectively. Leaves a large portion of debris in pool after hours of running. Over priced and ineffective
Business response:
We’re sorry to hear your Quattro isn’t cleaning your pool effectively, Connie. There could be a number of reasons the cleaner isn’t picking up all the debris. The canister could be full or needs to be cleaned with mild soap and a soft brush to prevent fine debris build-up. If you need further technical assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
This is my third Polaris pool cleaner, and we loved the first two. When the Quattro Sport is working, it's fantastic! It really picks up everything, and scrubs the walls. Unfortunately, it spends more time in the shop than it does in our pool. The gears are all plastic and wear down/break constantly. All-in-all, it's an expensive piece of junk. Don't waste your money. Shame on Polaris for selling this lemon. Our local pool guy won't sell them anymore, and when we take it in to Leslie's they have them lined up against the wal... read more
Business response:
We are so sorry you’ve had such a negative experience, Marianne. We understand your frustration and want to help. Please email us at customerfeedback@fluidra.com so we can hear more about your situation and find a solution. Please include your address and date of purchase. Your satisfaction and trust are very important to us. Best, Your Polaris Team
After two years had to replace 3 parts totaling 305.00 my other Polaris lasted 20 plus years with min repairs clean good but.
Business response:
We are so sorry you’ve had a negative experience with your Quattro, Bret. Your trust and satisfaction are our top priorities. If you have issues in the future, please contact us so we can understand what is specifically happening and provide you with assistance. If there is anything else we can do, please let us know. Thank you, Your Polaris Team
Unit was broken from the start and hasn't worked that well.
Business response:
We are so sorry you’ve had such a negative experience, Karl. Please call our customer support team so we can provide you with assistance. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
My pool has never been cleaner. Very easy to clean the cleaner.
Business response:
Thank you for your wonderful review, Betty! We’re glad you’re so pleased with your cleaner. Happy swimming! Your Polaris Team
The gear box broke after using for 3 months. Polaris would not cover the repairs.
Business response:
Hi James, We are sorry you had an issue so soon after purchase and were unable to get your repair covered. We’d like to hear more about your experience. Please email us at customerfeedback@fluidra and provide us with a few more details, plus include your address and date of purchase. Thank you, Your Polaris Team
The machine is crap. I paid $1000 for it and it doesn't work as good as the "basic model" 3 wheeled machine that I've had for 20 years. Leslie's sales person shamed me for still have the "basic model" but it was a heck of a lot better than this one. No rhyme or reason to pattern. continues to get hung up on pool jets and steps. Top has crevices which traps debris so that you will have to remove screws to properly clean it. It's junk.
Business response:
Hi Joe, We are so sorry to hear you’re dissatisfied with your Quattro and have had such a negative experience. We want to help, but don’t want to inundate you with too many written troubleshooting tips. Please respond to this email with your phone number, address, and date of purchase so we can have someone from our technical support team contact you. We want you to be happy with your purchase and have a cleaner that works for you. You can also contact our technical support team at (800) 822-7933 at your convenience. ... read more
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 392 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is open now. It will close at 6:00 p.m.