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Polaris Quattro Sport Pool Cleaner
About this business
The gear box broke after using for 3 months. Polaris would not cover the repairs.
Business response:
Hi James, We are sorry you had an issue so soon after purchase and were unable to get your repair covered. We’d like to hear more about your experience. Please email us at customerfeedback@fluidra and provide us with a few more details, plus include your address and date of purchase. Thank you, Your Polaris Team
The machine is crap. I paid $1000 for it and it doesn't work as good as the "basic model" 3 wheeled machine that I've had for 20 years. Leslie's sales person shamed me for still have the "basic model" but it was a heck of a lot better than this one. No rhyme or reason to pattern. continues to get hung up on pool jets and steps. Top has crevices which traps debris so that you will have to remove screws to properly clean it. It's junk.
Business response:
Hi Joe, We are so sorry to hear you’re dissatisfied with your Quattro and have had such a negative experience. We want to help, but don’t want to inundate you with too many written troubleshooting tips. Please respond to this email with your phone number, address, and date of purchase so we can have someone from our technical support team contact you. We want you to be happy with your purchase and have a cleaner that works for you. You can also contact our technical support team at (800) 822-7933 at your convenience. ... read more
We purchased the Quattro p40 two years ago and it worked good for about 9 months and since then it has had nothing but problems. The gears stripped out and had to be replaced and it is now doing the same thing again ie gets stuck and won’t back up. It also dumps all the dirt in the canister back in the pool when I take it out to clean it. The connector hose has completely broken off the main body and it is now useless. This has been a $1200 waste of money. I would not recommend it to anyone!
Business response:
Hi Alyssa, We are so sorry to hear you’ve had consistent issues with your Quattro. We want to help. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can continue the conversation and find a satisfactory solution for you. Thank you, Your Polaris Team
This is the third Polaris Quattro I've had this year. The first would start to climb a wall and then just settle down on the rear end and spin. the second would get stuck in the "L" part of my pool and high center the rotating propellers and stop. The third one is the one I have now and after working well most of the summer will not leave the deep end of the pool. I've taken it back to Leslie's and they have inspected the hose and all the workings and find nothing wrong. Help.
Business response:
Hi Timothy, We are sorry you’ve experienced consistent pool coverage issues with your Quattro and want to help. Please call our technical support team at (800) 822-7933 so we can gather more information about your pool and assist you. Thank you, Your Polaris Team
My unit worked great when I boubht it 5 months ago, but now continually gets stuck alond walls or steps. It will back off and rotate periodically, but always ens up pointed at the wall again and remains stuck. Eventually it will contact the wall at a slight angle and roll on its side and free iself, but I would estimate that it is stuck at least 80 percent of the time. I don't imagine this is good for the gear box, which I have already had to replace. PLEASE let me know how to adress this. I have done all of the obvious stuf... read more
Business response:
Hi Keith, We are so sorry your Quattro is continually getting stuck. We recommend using a backup valve to prevent the cleaner from getting stuck. Please email us at customerfeedback@fluidra.com so we can continue the conversation and further assist you. Thank you, Your Polaris Team
Bought the Polaris Quattro p40 and within a year it had to have the gears replaced due to 'grit' (per Leslie Pool)....first time warranty covered...NOW it is back in the shop for the same thing and Leslie Pool said it would cost $500 to fix due to the same issue....grit in the gears/transmission.....we have a brand new pump...brand new filter and our pool service said there's no way a small amount of grit could shut this down....please help me...email:docbrownfarm@gmail.com or 404-772-9826
Business response:
We are sorry you have had such a poor experience, Amy. We will email you ASAP to help you find a solution. Thank you, Your Polaris Team
I have had my Quattro Sport for 15 months now and has done well until a couple weeks ago. The Canister Top will NOT stay attached. Checked the housing tabs and the push button trigger, etc. and all seems to be working well. It is like the canister is to small and will not properly snap and stay on during the cleaning process. I hope this is a warranty fix. Help! Robert
Business response:
Hi Robert, Thank you for taking the time to leave a review. We are sorry you are having trouble with your canister top properly latching. We’d like to send you a new canister and latch and hope that it resolves the issue. Please email us at customerfeedback@fluidra.com with your address and date of purchase. We will place your order ASAP and get back to you with the estimated delivery. Sincerely, Your Polaris Team
This was a great cleaner for the first 10 months. Now the canister latch won't hold, so all it does is blow debris all over the pool :(
Business response:
Hi Laura, We are sorry to hear your canister latch isn’t working properly and want to help. Please email us at customerfeedback@fluidra.com and let us know if you’ve had it looked at by a pool professional to diagnose the problem. Please also provide your address, date of purchase, and any other specific details about the latch issue. We look forward to hearing from you. Thank you, Your Polaris Team
I got the Polaris quattto sport. I had the debris coming out the back as well. Called my local pool company and Polaris sent out another canister but still seems to be leaking. Also gets caught on top of the drains in the pool and just spins. 1200 dollars and I wanted it to work so bad.
Business response:
Hi Jeff, We are sorry to hear your Quattro Sport seems to have a leak. Would you please let us know if you’ve had it looked at by your local pool professional? It may need a diagnostic test to see what the issue is. You can also call our technical support team to see if we can help identify the problem. We can be reached at (800) 822-7933. If your cleaner is sticking on the drain or similar items, your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit... read more
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 385 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.