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Polaris Quattro Sport Pool Cleaner
About this business
We purchased the Quattro p40 two years ago and it worked good for about 9 months and since then it has had nothing but problems. The gears stripped out and had to be replaced and it is now doing the same thing again ie gets stuck and won’t back up. It also dumps all the dirt in the canister back in the pool when I take it out to clean it. The connector hose has completely broken off the main body and it is now useless. This has been a $1200 waste of money. I would not recommend it to anyone!
Business response:
Hi Alyssa, We are so sorry to hear you’ve had consistent issues with your Quattro. We want to help. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can continue the conversation and find a satisfactory solution for you. Thank you, Your Polaris Team
This is the third Polaris Quattro I've had this year. The first would start to climb a wall and then just settle down on the rear end and spin. the second would get stuck in the "L" part of my pool and high center the rotating propellers and stop. The third one is the one I have now and after working well most of the summer will not leave the deep end of the pool. I've taken it back to Leslie's and they have inspected the hose and all the workings and find nothing wrong. Help.
Business response:
Hi Timothy, We are sorry you’ve experienced consistent pool coverage issues with your Quattro and want to help. Please call our technical support team at (800) 822-7933 so we can gather more information about your pool and assist you. Thank you, Your Polaris Team
My unit worked great when I boubht it 5 months ago, but now continually gets stuck alond walls or steps. It will back off and rotate periodically, but always ens up pointed at the wall again and remains stuck. Eventually it will contact the wall at a slight angle and roll on its side and free iself, but I would estimate that it is stuck at least 80 percent of the time. I don't imagine this is good for the gear box, which I have already had to replace. PLEASE let me know how to adress this. I have done all of the obvious stuf... read more
Business response:
Hi Keith, We are so sorry your Quattro is continually getting stuck. We recommend using a backup valve to prevent the cleaner from getting stuck. Please email us at customerfeedback@fluidra.com so we can continue the conversation and further assist you. Thank you, Your Polaris Team
Bought the Polaris Quattro p40 and within a year it had to have the gears replaced due to 'grit' (per Leslie Pool)....first time warranty covered...NOW it is back in the shop for the same thing and Leslie Pool said it would cost $500 to fix due to the same issue....grit in the gears/transmission.....we have a brand new pump...brand new filter and our pool service said there's no way a small amount of grit could shut this down....please help me...email:docbrownfarm@gmail.com or 404-772-9826
Business response:
We are sorry you have had such a poor experience, Amy. We will email you ASAP to help you find a solution. Thank you, Your Polaris Team
I have had my Quattro Sport for 15 months now and has done well until a couple weeks ago. The Canister Top will NOT stay attached. Checked the housing tabs and the push button trigger, etc. and all seems to be working well. It is like the canister is to small and will not properly snap and stay on during the cleaning process. I hope this is a warranty fix. Help! Robert
Business response:
Hi Robert, Thank you for taking the time to leave a review. We are sorry you are having trouble with your canister top properly latching. We’d like to send you a new canister and latch and hope that it resolves the issue. Please email us at customerfeedback@fluidra.com with your address and date of purchase. We will place your order ASAP and get back to you with the estimated delivery. Sincerely, Your Polaris Team
This was a great cleaner for the first 10 months. Now the canister latch won't hold, so all it does is blow debris all over the pool :(
Business response:
Hi Laura, We are sorry to hear your canister latch isn’t working properly and want to help. Please email us at customerfeedback@fluidra.com and let us know if you’ve had it looked at by a pool professional to diagnose the problem. Please also provide your address, date of purchase, and any other specific details about the latch issue. We look forward to hearing from you. Thank you, Your Polaris Team
I got the Polaris quattto sport. I had the debris coming out the back as well. Called my local pool company and Polaris sent out another canister but still seems to be leaking. Also gets caught on top of the drains in the pool and just spins. 1200 dollars and I wanted it to work so bad.
Business response:
Hi Jeff, We are sorry to hear your Quattro Sport seems to have a leak. Would you please let us know if you’ve had it looked at by your local pool professional? It may need a diagnostic test to see what the issue is. You can also call our technical support team to see if we can help identify the problem. We can be reached at (800) 822-7933. If your cleaner is sticking on the drain or similar items, your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit... read more
Love the action of the cleaner but the debris escapes the canister and the silt and fine debris blows right back in the pool. As soon as the pump is off the dirt settles right back to the bottom of the floor. $1300 dirt sweeper
Business response:
Hi Tazman, Thank you for leaving a review. We’re sorry you are experiencing fine debris and silt leftover in your pool. We offer a fine debris canister for the Quattro Sport cleaner that would most likely solve this issue. We see that you have also left us an email and will respond there with more details to help you out. Sincerely, Your Polaris Team
Customer service sucks! My $1,000 dollar pool sweep isn’t working after 1 year. It goes in circles at the bottom of the pool. It doesn’t climb anymore. So basically it’s worthless and I’m really unhappy. I have a video of what’s wrong with it and I want to share it with customer service. I have been trying for two weeks to get in touch with someone. I stay on hold for hours, I leave my phone number and no-one calls back, I emailed customer support and finally got an out of office reply today that someone would call me bac... read more
Business response:
Hi Cindy, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Thank you for your patience. Regards, Your Polaris Team
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 392 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is open now. It will close at 6:00 p.m.