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Polaris Quattro Sport Pool Cleaner
About this business
Love the action of the cleaner but the debris escapes the canister and the silt and fine debris blows right back in the pool. As soon as the pump is off the dirt settles right back to the bottom of the floor. $1300 dirt sweeper
Business response:
Hi Tazman, Thank you for leaving a review. We’re sorry you are experiencing fine debris and silt leftover in your pool. We offer a fine debris canister for the Quattro Sport cleaner that would most likely solve this issue. We see that you have also left us an email and will respond there with more details to help you out. Sincerely, Your Polaris Team
Customer service sucks! My $1,000 dollar pool sweep isn’t working after 1 year. It goes in circles at the bottom of the pool. It doesn’t climb anymore. So basically it’s worthless and I’m really unhappy. I have a video of what’s wrong with it and I want to share it with customer service. I have been trying for two weeks to get in touch with someone. I stay on hold for hours, I leave my phone number and no-one calls back, I emailed customer support and finally got an out of office reply today that someone would call me bac... read more
Business response:
Hi Cindy, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Thank you for your patience. Regards, Your Polaris Team
I’ve had a Quattro for about two years. I absolutely loved it until it started breaking down after just 6 months or so. It was in the shop at least 10 times but covered by the warranty so the problems were more of an annoyance. After the warranty expired it suffered a complete collapse requiring a major rebuild that cost me $600. It seems that the cleaner has two big fans on the bottom that high-center on the pool drain which has a lip about 1” high as is mandated by California law. The interference of the pool drain with th... read more
Business response:
Hi there, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. Our Product Manager will reach out to you to assist. Thank you for your patience. Regards, Your Polaris Team
Worst investment I've made. Had a 380 prior. It was amazing at cleaning the pool. I got tired of rebuilding it, which was its greatest flaw. Parts wear out quickly with that model. Bought the Quattro because it was "top of the line." I wouldn't take another one for free. The smallest piece of debri will stop it dead in its tracks. Wall? It'll stop it. Turn in the pool? It'll stop it. Straight shot across the pool? Bet you it'll stop. I pretty much sit there, while it cleans. When it gets "stuck" every couple minutes for zero... read more
Business response:
Hi tkferque, Thank you for your feedback. Our apologies on your Polaris Quattro Sport not navigating your pool properly. Ensuring the wheel RPMs are in range and adjusting the thrust jet were perfect to check, thank you for letting us know. A couple other things to check are: • Check for debris in the filter canister and clean, if necessary. • Ensure the hose is floating and the hose floats are positioned properly. Position the first float up against the feed hose connector and then space the hose floats 1-3 ft (30-90 cm)... read more
I had the Quattro 7 months. Just started to Circle the deep end and I had taking it in for repairs since then brought it home it still does the same thing and will not climb the wall. There is no leaking in the hose and all of the wheels are turning this is very aggravating for the amount of money that we pay for these things. Taking it to the shop again seems unfair to me since it had already been in for repairs 30 days and still isn’t working. Help Polaris!!!
Business response:
Hi Deann, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Polaris Team
Purchased 2 units in March 2019 Fiberglass Pool: United cleaned very well until this month. Just sits there on the bottom. Gearbox is gone. Gunite Pool: Replaced gearboxes twice. Now the forth gearbox is gone again. As for the "debris doesn't stand a chance" claim, it is no match for pine straw and small twigs. Pine straw wraps around the rollers. Small twigs stop the sweepers and/or rollers causing the gearbox to fail. Never had a problem with the 280/380 series for years. With gearboxes costing $60, this was a bad investme... read more
Business response:
Hi Sandy, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaners. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Extremely unhappy with this unit. It can be found either spinning on the bottom skimmers or stuck in a corner.
Business response:
Hi Tim, We're sorry your Polaris Quattro Sport Pool Cleaner isn't running optimally. Here are some adjustments you can try: 1) Verify that the wheel RPMs are in the correct range. The target wheel speed is 28-32 RPM. 2) Check for debris in the filter canister and clean, if necessary. 3) Check the filter screen and the in-line filter and clean, if necessary. 4) Clean your pool's skimmer basket, pump basket, and pool filter. 5) Check all of the hoses, connections, and swivels for leaks that could cause loss of water pressu... read more
I've had the Polaris Quattro Sport for over a year now and have had to replace the feed hose connector 3 times. The feed hose connector is plastic, easily breaks and is apparently a recognized flaw by Polaris. What is the solution to this known and reported weakness? Nothing ever offered by Polaris to solve the problem, is there a redesigned or replacement connector that isn't cheap plastic? I shouldn't have to have a box of replacement $20 plastic connectors on hand just to be able to keep using this very expensive pool... read more
Business response:
Hi Shane, Our apologies for your experience with this connector. We'd like to help. We have a new generation connector that should alleviate this issue. Please let us know your mailing address, and we'll ship that right out to you. All the best, Your Polaris Team
Dissatisfaction with my P40. I purchased this new in July and it worked for the first 2 months with no issues. I had to return to Leslies (Allen TX #393) in September as the front rollers were not moving. Picked up unit after service by Leslies and the units rollers worked but it would no longer pickup any debri - it would just push it around. I returned to Leslies AGAIN and they had it for over a month (provided no loaner in the meantime). Store manager claiming Polaris knows of an issue with this model and will not pr... read more
Business response:
Hi Scott, We're sorry you're experiencing issues with your Polaris Quattro Sport Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We have a replacement unit on the way to you; you should receive it Wednesday or Thursday. Please let us know how it works for you and if we can assist further. All the best, Your Polaris Team
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 385 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.