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Polaris TR28P Pressure Cleaner
About this business
The cleaner is fine, but I feel I got tricked into buying it in a period where there were now incentive plan in place. I ordered the cleaner in December but since it wasn't installed until January (due to weather) the team didn't want to honor the incentive, instead they said I should have waited until April. That is not good Customer Service, and I will think twice before buying Polaris products in the future.
Business response:
We're sorry you had mixed messaging when purchasing your cleaner, Joakim. It sounds like the retailer you purchased it from may have provided you with confusing information about a rebate and we are sorry you had that experience. We hope your cleaner is performing well now that it has been installed. If you need any technical support or would like to speak to someone on our rebates team, please call us at (800) 822-7933. All the best, Your Polaris Team
The unit has a lot of difficulty navigating steps..gets hung up and backup has difficulty pulling it out of the steps.
Business response:
Thank you for taking the time to leave a review, Dwayne! We are sorry your cleaner is getting hung up on the steps. We have some troubleshooting tips: 1) Check the wheel RPM. 2) Verify the back-up valve is cycling 3) Adjust the thrust jet. Please refer to the owner's manual for more information on these tips - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0646500.pdf?rev=c68affb332a442dcbf20aa2ee1daa50f If you've already tried these suggestions and need additional help, please call our tech... read more
It floats around the pool. Not much cleaning
Business response:
We're sorry your cleaner isn't performing as expected, James. We have a few tips to try for optimal performance. Verify the wheel RPMs are in range. Ensure that the head float is not filled with water. Try running the cleaner without the bag and if it fixes the issue then clean the bag with soap and warm water. This will remove any biofilm/oils accumulated in the bag. Please call our team at (800) 822-7933 if you need further assistance. Thank you, Your Polaris Team
I was very disappointed Spend all that money. It wasn't cheap very expensive and when I put it in the water there were parts there were messed up or broke. Had to take it in for service 34 weeks out at to wait to get it fixed. I'm not happy about that. I took it to sleep where I purchased the Polaris. And it took all that time for a brand new Polaris. What he should've done was give me a new one, just like the one I bought in the box just saying
Business response:
We are sorry you had such a frustrating experience, Fernando. Your trust and satisfaction are our top priorities. If you have any future issues, please respond to this email so we can help you. All the best, Your Polaris Team
So far this Polaris has been working great. However I have not received the rebate that was due.
Business response:
Thank you for your positive review, Steve! Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Who is we?
Business response:
Thank you for your positive review, Ronald! We aren't quite sure how to answer your question - "Who is we?". If there is anything we can do to improve your experience, please let us know. All the best, Your Polaris Team
Stopped working (no drive or suction). Booster pump was checked and no issues found. Sweep was checked by pool company, no issues found. Pool techs came out and couldn't figure it out. Sold the unit and bought a robot.
Business response:
We are so sorry you had such a frustrating experience, Robb. We wish we would've had the chance to help, and hope your new robotic cleaner performs well. All the best, Your Polaris Team
The hose is why this is a 2 star, the hose is cheaper than our old hose, it gets tangled up in the cleaner so it does not do its job. Cleaner works great when it can get around, Bad hose design
Business response:
We are so sorry you're having issues with your hose, David. Please respond to this email and include your address and date of purchase so we can look up your account and continue to assist. Thank you, Your Polaris Team
had to take back the new unit back 3 times to the store for issues
Business response:
We are very sorry to hear you've had so many issues, Ken! We would like to help. If you are still in need of assistance, please respond to this email and include your address and date of purchase so we can look up your account and understand your situation better. Sincerely, Your Polaris Team
Frequently asked questions about Polaris TR28P Pressure Cleaner
How is Polaris TR28P Pressure Cleaner rated?
Polaris TR28P Pressure Cleaner has a 4.6 star rating with 276 reviews.
When is Polaris TR28P Pressure Cleaner open?
Polaris TR28P Pressure Cleaner is closed now. It will open on Monday at 9:00 a.m.