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Polaris TR28P Pressure Cleaner
About this business
Stopped working (no drive or suction). Booster pump was checked and no issues found. Sweep was checked by pool company, no issues found. Pool techs came out and couldn't figure it out. Sold the unit and bought a robot.
Business response:
We are so sorry you had such a frustrating experience, Robb. We wish we would've had the chance to help, and hope your new robotic cleaner performs well. All the best, Your Polaris Team
The hose is why this is a 2 star, the hose is cheaper than our old hose, it gets tangled up in the cleaner so it does not do its job. Cleaner works great when it can get around, Bad hose design
Business response:
We are so sorry you're having issues with your hose, David. Please respond to this email and include your address and date of purchase so we can look up your account and continue to assist. Thank you, Your Polaris Team
had to take back the new unit back 3 times to the store for issues
Business response:
We are very sorry to hear you've had so many issues, Ken! We would like to help. If you are still in need of assistance, please respond to this email and include your address and date of purchase so we can look up your account and understand your situation better. Sincerely, Your Polaris Team
The Polaris gets stuck continually at the bottom of 3steps and consistently does not get to significant portions of my pool.
Business response:
We are sorry your cleaner isn't performing as expected, Dennis. We have some suggestions to try. To prevent the cleaner from getting stuck, check the following: 1) Verify proper flow by counting the wheel revolutions per minute (RPMs). 2) Ensure the Back-up Valve is cycling on and off about every three minutes. 3) Adjust the Thrust Jet to change the directional path of the cleaner. For more information, please refer to the owner's manual - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/h/h0646500.pdf?rev=3e7... read more
it runs on its side about 50%
Business response:
We are sorry your cleaner isn't performing properly, Peter. We have some suggestions to help with a cleaner on its side. 1. Check the filter bag, if full it can weigh the cleaner down on one side. 2. Remove the head float and shake it. If there is water in the float, let us know and we can send you a new one. 3. Check the hose floats to make sure they are spaced evenly. 4. Verify the wheel RPMs are in range. 5. Try running the cleaner without the bag and if it fixes the issue then clean the bag with soap and warm water.... read more
The cleaner gets all tangled up in itself and does not clean well. Gave up on it and purchased something different
Business response:
Hello Gayle, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. There are a few common causes for hose tangling on pressure cleaners such as improper hose length or hose float positions, malfunction of the G52 back-up valve, retained hose memory, and temperatures below 60 degrees causing the hose to become stiff. Here is a quick video that summarizes how to make some adjustments: https://youtu.be/BVfc1vK6GRc?list=PL3Fq80t74vvkxHT684MB3odGNMSAQ8F8y. If ... read more
The backup valve is not very strong. The unit will get stuck from time to time. Never received my $150.00 rebate even though I called and was told "it's on its way". Ya whatever.
Business response:
We are sorry to hear your backup valve isn't functioning as expected, Jeff. We have a few troubleshooting tips in the FAQ section on the product page that might help - https://www.polarispool.com/en/products/pool-cleaners/pressure-automatic-pool-cleaners/polaris-tr28p Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (8... read more
Sent one and the wheels were broke. Talked to them about sending wheels didn’t get a good answer so I shipped back to them and had to reorder. Wouldn’t replace it or refund the Money until they got the other one back. So my money was tied up. When they got it back it toke weeks before they credited my credit card. My brother owns Peeler Pools. I have discussed the problem with him. You may have lost some business
Business response:
We appreciate you sharing your experience with us, Anne. It sounds like the wheel replacement was with the retailer whom you purchased your cleaner from and we're sorry to hear you had a frustrating experience. If you need further assistance or if there is anything we can do to improve your experience, please respond to this email and let us know. Thank you, Your Polaris Team
It does a ok job of cleaning the pool. Seems to run on it's side a lot of the time.
Business response:
Thank you for your review, Rebecca! We have a few tips for when your cleaner is running on its side: 1. Check the filter bag, if full it can weigh the cleaner down on one side. 2. Remove the head float and shake it. If there is water in the float, replace it with a new one. 3. Check the hose floats to make sure they are spaced evenly. 4. Verify the wheel RPMs are in range. 5. Try running the cleaner without the bag and if it fixes the issue then clean the bag with soap and warm water. This will remove any biofilm/oils t... read more
Frequently asked questions about Polaris TR28P Pressure Cleaner
How is Polaris TR28P Pressure Cleaner rated?
Polaris TR28P Pressure Cleaner has a 4.6 star rating with 252 reviews.
When is Polaris TR28P Pressure Cleaner open?
Polaris TR28P Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.