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Polaris TR28P Pressure Cleaner
About this business
It’s quite and does a great job
Business response:
Thank you so much for your kind words, Nita! We really appreciate your taking the time to share your experience with us. Cheers, Your Polaris Team
I plugged it in and I had pool clean quickly. May need to adjust hose length.
Business response:
Thank you for sharing your positive experience with us, Mike! We hope you enjoy your clean pool. Cheers, Your Polaris Team
Works great
Business response:
Thank you for the 5-star review, Tim! It's always a pleasure to hear from a satisfied customer. Happy swimming! Your Polaris Team
This is our 5th Polaris purchase, over four decades. Local dealer was a disaster ! Misinstalled the unit badly and it both wraps itself around the feed hose and the feed hose as well coils around the wall outlet. As well, unit stops at bottom step/wall intersection and will not move. Called and wrote to Polaris Customer Service; the "expert" had no clue how to help. SAD
Business response:
We are very sorry you've had such a frustrating experience and want to help! Please email us at customerfeedback@fluidra.com and confirm your phone number. We will have a supervisor contact you to find a swift solution. All the best, Your Polaris Team
The problem i am having is with the bags wearing out and the sponges on the end of the tail
Business response:
Thank you for sharing your experience with us, Joe. Please email us at customerfeedback@fluidra.com and let us know how we can help with the bag and tail sweep issues. All the best, Your Polaris Team
The single wheel mount was already broken in the box. I tried to exchange it but the only other one in stock was also broken in the same place. I was told that the part was intentionally made more cheaply on this new model, to increase sales of replacement parts. I got my money back and bought the 3900 Sport instead.
Business response:
We are very sorry you had such a negative experience, Michael. We would never intentionally make a product faulty to increase sales of replacement parts, and we're sorry you got that impression from someone. We are glad you chose another Polaris cleaner and hope your 3900 Sport gives you many years of reliable service. All the best, Your Polaris Team
This not the first Polaris I have purchased. I like this unit very much, but when I opened the package I saw two parts that were missing. The head float and the hose nut that attaches the hose to the Polaris unit. I called the service department of your company and informed them of the parts missing. There was no offer to ship the missing parts. So I visited Benchmark pool supply where I purchased the pool cleaner and they gave me the two parts that was missing from the box the Polaris came in.
Business response:
Hi Tom, We apologize that your cleaner arrived incomplete! Your Polaris dealer can always help you out with warranty issues and parts. We hope your TR28P experience has improved, and we wish you a fantastic swim season! Your Polaris Team
After a week’ use cleaner would turn on its side and remain after much manipulation of floats problem lessened somewhat after two weeks sponge on tail completely gone
Business response:
We are sorry you've had some issues with your cleaner, Leonard. We would be happy to send you a replacement tail sweep. Please email us at customerfeedback@fluidra.com and confirm your address. Thank you, Your Polaris Team
Brand new works great
Business response:
Thank you for your positive review, Leonard! Wishing you the perfect swim. Cheers, Your Polaris Team
Frequently asked questions about Polaris TR28P Pressure Cleaner
How is Polaris TR28P Pressure Cleaner rated?
Polaris TR28P Pressure Cleaner has a 4.6 star rating with 252 reviews.
When is Polaris TR28P Pressure Cleaner open?
Polaris TR28P Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.