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Polaris VRX iQ+
About this business
It is ok, I have had to reconnect it back to my Wifi network twice and I have had a number of right wheel traction error messages. I purchased this machine earlier this year. Apart from the above the machine has worked well
Business response:
Hi Gareth, We're happy to hear that your new cleaner is performing satisfactorily in your pool. We'd like to help with the connectivity and error issues. We'll have a technical representative contact you to assist. You can also check our iAquaLink app support page for connectivity tips: https://www.iaqualink.com/en/support All the best, Your Polaris Team
The Polaris has turned out to be just as advertised: GREAT!
Business response:
Thank you so much for your kind words, Mucia! We really appreciate your taking the time to share your experience with us. Cheers, Your Polaris Team
When new and working the polarizes does a great job. It definitely saves energy and seems to pay for itself in savings after about 2 years. Unfortunately it is rather delicate and our first one only lasted 2 years with 2 different service visits. We are now on our second polaris with high hopes for the future. For the price I would like to get more than 2 seasons.
Business response:
Dear Ken, Thanks for sharing your first-hand Polaris experience with others online! It's always a pleasure to hear from loyal customers like yourself. Customer satisfaction is of the utmost importance to us. A representative will be in touch to see how we can improve your experience. Wishing you many more reliable years of service from your Polaris cleaners. Your Polaris Team
Best pool cleaner
Business response:
Thanks for sharing your story, Safi! Wishing you the perfect swim. Your Polaris Team
The stand for the vacuum is so awkward, I hate it. It's basically backwards - why would the controls be on one side and you have to turn it around to place the vacuum on the rack? The way the vacuum sits on it is odd too.
Business response:
Thanks for choosing the Polaris VRX iQ+, Rene! Your trust and satisfaction are our top priorities. We appreciate your feedback. Enjoy your swim time! Your Polaris Team
The perfect pool tool. Easy to use The local teens are so willing to help now
Business response:
Thanks for sharing your story, Nancy! We're glad we could help with the teenagers. Enjoy your swim time! Your Polaris Team
Very effective, good-looking, modern cleaner. Takes care of the nooks & crannies in our pool, which the previous device did not cover. Rebate worked great, too.
Business response:
Thanks, David! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Polaris Team
Amazing product.
Business response:
Thanks for sharing your story, Pranay! Wishing you the perfect swim. Your Polaris Team
This is my 4th Polaris and every 2 years when the warranty expires, I end up having to replace with a brand new one because to fix it, cost more than the unit itself. The last Polaris, we got lucky and the warranty was actually 3 years and we were able to get a new free replacement Polaris. Not that I’m a big fan of Polaris but I have yet to find an equivalent that will clean my pool. I just wish Polaris pool bots would last longer.
Business response:
Hi Michael, Thank you for being a loyal Polaris customer. We are sorry your previous cleaners have had issues outside of warranty, and understand your frustration. If you have any issues and you're near the warranty expiration, please contact us directly so we can help. You can email us at customerfeedback@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.