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Polaris VRX iQ+
About this business
The cord tangles and has to be disconnected from the base and untangled after three runs. This is my second Polaris with the same issue. You need a "return home" and lift option that brings the robot back to its base or the phone app. You need a lifting mechanism on the base that will hook onto the robot handle and either pull it out of the water or have a manual lifting mechanism.
Business response:
We appreciate your review and feedback, Matthew. Please refer to page 21 in the owner's manual for tips to help with cord tangling: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0800400.pdf?rev=9db19b0b8dc44ea2b44860f4420bb689?force=1 Please call our support team at (800) 822-7933 if you need technical assistance. All the best, Your Polaris Team
Applied for rebate and never received my 300.00
Business response:
We are sorry you haven't received your rebate yet, Linda. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
I was promised a $100 rebate that I never got. This feels more like switch and bait.
Business response:
We are sorry you haven't received your rebate yet, Rangarajan. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
This pool cleaner is crap compared to the dolphin. I terribly regret wasting my money on this Polaris
Business response:
We are sorry you aren't happy with your cleaner, Joel. We would like to know why you're so unsatisfied. Please email us at customerfeedback@fluidra.com and provide us with more details so we can get a better understanding of your situation. Thank you, Your Polaris Team
Cleans pool really good….5 Stars. Terrible reliability, lasts 18 months then needs pretty much everything replaced…and yes, I keep it out of the pool and rinse it off…..1 Star I keep buying it because it’s the only sweep I’ve had that doesn’t high-center itself on the floor drains.
Business response:
We are sorry you've consistently had issues with your cleaner, David. The standard warranty for a robotic cleaner is 2 years. We recommend taking your cleaner to a local warranty center when you have an issue so they can diagnose the problem and cover the repair under your warranty. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en. If you have any questions, please call our team at (800) 822-7933. All the best, Your Polaris Team
TERRIBLE product! It did not last one year!
Business response:
Hi Lorenzo, We're sorry you experienced issues with your Polaris VRX iQ+. Product quality and customer satisfaction are top priorities to us. A one-year-old Polaris cleaner is fully covered under warranty. If you have not yet, please contact your retailer for warranty service for your VRX iQ+. If we can assist with anything, please let us know at (800) 822-7933. All the best, Your Polaris Team
Does not do a good job of picking up fine sand on the bottom of the pool. Does not pick up anything along the edge of the pool - between the floor and the wall.
Business response:
We are sorry to hear your cleaner isn't taking care of the fine debris in your pool, Ed. We recommend trying a fine filter canister to take care of the fine sand in your pool. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation and get you some help. All the best, Your Polaris Team
Bought with expectation of getting a rebate which they denied. Planning to take it back!
Business response:
We are sorry your rebate submission was not approved, Gil. Your discounted price brought the total below the minimum purchase price to qualify for a rebate. Please refer to our rebate terms on our website: https://www.polarispool.com/en/rebate-terms If you have questions, please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Had to have it in for repairs after only 2 months. It struggles to climb the walls, and does a terrible job in the edges and corners.
Business response:
We are sorry you've had issues so soon after your purchase, Jody. If you continue to have issues and need support, please call our team at (800) 822-7933 or email customerfeedback@fluidra.com so we can help. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.