This profile has been claimed by the business owner or representative.
Polaris VRX iQ+
About this business
Our last Polaris broke down just out of warranty and needed $1200 of parts to repair. We paid $1500 for it new. We have a small pool 33’ x 18’ x 5’ and used the cleaner most days over 2 years. We were pleased with the results even though it required two new leads and had multiple parts replaced (all through warranty). So we’ve decided to give it one more try, we will se it more sparingly and see how it performs. If it breaks down like the last one, then this will be the last Polaris we buy. If it doesnt then maybe we were ju... read more
Business response:
Hi Gareth, We are sorry to hear your last cleaner needed repair when you were so close to the warranty expiration. We understand your frustration and hope your new VRX iQ+ gives you many years of reliable service. Please let us know if there is anything we can do to improve your experience. All the best, Your Polaris Team
You the company, haven't done anything. As far as the pool robot is concerned, it is okay. It does multiple functions but it does not excel at one thing. Instead of having two robots to perform different functions, I settled for this. Not the greatest. Our family own lower cost units that perform certain functions better. Contact me at 9562890194 if you want honest fedback.
Business response:
Hi Ivan, Thank you so much for your feedback on your Polaris VRX iQ+! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Polaris manufactures many types and models of automatic pool cleaners, each with its own set of features. If we can help you choose a cleaner that meets your pool's specific needs, please give us a call at (800) 822-7933 and we'll be happy to assist! All the best, Your Polaris Team
I bought the high-end inpool cleaner and its reliability is like a bargin basement unit. Additionally, the warranty group kept returning a unit that did not work out of the box. I was on my 4th supposedly repaired unit, that did not work when I had to go to the higest management level to demand a brand new unit. I was without my high-priced unit for the whole pool season. When I finally received my new unit our pool was closed and covered for the winter. I am in Charleston, SC which means we have an extensed pool season. Le... read more
Business response:
We are so sorry, Wayne. Customer service and satisfaction are our utmost priority and we are disappointed to hear you had such a frustrating experience. Please don't hesitate to contact us at customerfeedback@fluidra.com if you run into any future issues or concerns; we'll be sure to take care of you right away. All the best, Your Polaris Team
Keep getting error code 10 and you don’t have a customer service who answers the phone - waits months before they respond - product front sweeper doesn’t work
Business response:
We are sorry you're having an issue with your cleaner and that you had a hard time reaching us. We recommend taking your cleaner to a local warranty station for a diagnostic review and receive assistance with a warranty claim (if applicable). You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
Overall the machine is good, but have an issue with the caddy - the top keeps popping off whenever i try to move the caddy with the cleaner on the caddy
Business response:
Thank you for your review, Julie! We're sorry your caddy has an issue and will send you a new one right away. Enjoy your pool time! Your Polaris Team
If you have any warranty questions, they will NOT get back to you. You will get constant generic email replies that say we'll get back to you in 48 hours but they will not. I emailed them 6 times with zero responses. Then calling is even worse. Their message is always, "the have heavy call volumes" to call back during business hours but won't even tell you their business hours. No matter when you call, you're on hold until they automatically hang up on you to then say, "call back during regular business hours". I can h... read more
Business response:
Hello Brian, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Typically, in the summer months, our call volume increases, leading to longer wait times. We understand the importance of ensuring your equipment is functioning properly, especially during summer. Our business hours are 9:00am–4:00pm your local time. If you left a callback number, someone will de... read more
I bought this pool cleaner last summer. It worked for about 2 months then stopped working and was giving error code 10. I called Leslie’s to see if I could return it, they told me I couldn’t, but they could fix it. So I took it back to Leslie’s where I bought it for them to fix it. They had it for a couple days and called for me to pick it up. They said it was fine and worked perfectly for them and said it probably wasn’t working because my pool water might be under 70 degrees. Lol. I have a heated pool so that isn’t the ... read more
Business response:
We are so sorry you've had such a frustrating and difficult experience, Mike. We want to help! Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account and check on your warranty status. We will work to find a swift solution. Thank you, Your Polaris Team
1. Could not get my refund of $50. Your program would only let me register. 2. Trying to clean algae. It just stirs the stuff around. 3. Does not scrub the walls . A $100.00 creeping crawler works 100% better.
Business response:
Hi Michael, We apologize for any rebate confusion, our system is not set up to calculate the discount prices during scheduled Polaris Day events. We manually verify each submission for the rebate and approve it accordingly. Please allow approximately 4-6 for our verification process to review your submission. You may use your claim # 396934 for status updates via our website - https://www.fluidrausa.com/en/support/rebate-support For the algae and wall climbing issues, we recommend checking the pH in your pool. When alga... read more
Thing never worked. Constant errors. In the shop more than we had it. Never received rebate. Was told that I would have 3 year warranty but only have 2. Waste of money and more importantly time and will let anyone that asks know that this product and brand is not the way to go! So very disappointed!!!
Business response:
We are so sorry to hear you've had such a negative experience, Carolyn. Please respond to this email and include your address and date of purchase so we can look up your account and help you. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.