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Polaris VRX iQ+
About this business
I purchased one new, it lasted a month before it broke. Ended up calling polaris about it and they sent me a new replacement unit. The replacement unit lasted around 2 months and it went out. Repair place had to replace motor assembly and cord on it which took around 3 weeks. Got it back and it lasted 6 months and it went out again. Same issues so it took another 3 weeks to get fixed and back to me. When it does work, it works great. There just seems to be issues with how long it will last before it goes out again. Build qua... read more
Business response:
We are sorry you've had such a frustrating experience, Chris. If you have another issue, please email us at customerfeedback@fluidra.com so we can help find a swift solution. All the best, Your Polaris Team
Doesn't do a good job of cleaning.
Business response:
We're sorry to hear your cleaner isn't performing as expected, Jay. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Thank you, Your Polaris Team
Difficult set up. Poor connectivity. Doesn’t clean as much as I would like
Business response:
Thank you for taking the time to leave a review, Bob. We're sorry you're unsatisfied with your cleaner and want to help. Please call our support team so we can troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. All the best, Your Polaris Team
Worked great for 8 months but then started throwing errors and would not work at all. Has been in shop for a week, still don't have it back yet.
Business response:
We're sorry you're having a frustrating experience, Wade. If you continue to have issues, please call our support team at (800) 822-7933 so we can assist. Thank you, Your Polaris Team
This machine doesn't pick up everything like advertised and must continuously start over so upset wish I would of went with another brand.
Business response:
We are sorry you're not completely satisfied with your VRX iQ+, Alterik. If your cleaner isn't picking up the small debris in your pool, we recommend using a fine filter canister. Please email us at customerfeedback@fluidra.com and confirm your address so we can assist with ordering a fine filter canister. All the best, Your Polaris Team
The cord tangles and has to be disconnected from the base and untangled after three runs. This is my second Polaris with the same issue. You need a "return home" and lift option that brings the robot back to its base or the phone app. You need a lifting mechanism on the base that will hook onto the robot handle and either pull it out of the water or have a manual lifting mechanism.
Business response:
We appreciate your review and feedback, Matthew. Please refer to page 21 in the owner's manual for tips to help with cord tangling: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0800400.pdf?rev=9db19b0b8dc44ea2b44860f4420bb689?force=1 Please call our support team at (800) 822-7933 if you need technical assistance. All the best, Your Polaris Team
Applied for rebate and never received my 300.00
Business response:
We are sorry you haven't received your rebate yet, Linda. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
I was promised a $100 rebate that I never got. This feels more like switch and bait.
Business response:
We are sorry you haven't received your rebate yet, Rangarajan. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
This pool cleaner is crap compared to the dolphin. I terribly regret wasting my money on this Polaris
Business response:
We are sorry you aren't happy with your cleaner, Joel. We would like to know why you're so unsatisfied. Please email us at customerfeedback@fluidra.com and provide us with more details so we can get a better understanding of your situation. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.