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Polaris VRX iQ+
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I've had the VRX iQ+ robot for a year. It's been used infrequently for my inground pool a couple of times a week and at first, I was impressed for the most part. That is until this swimming season (1 year later) when I noticed the unit running irregular patterns, not climbing the walls to the waterline, eventually constantly going in circles in the deep end. I pulled it to the shallow end and quickly noticed the drive wheels and scrubber on one side was not turning at all. Returned the unit to the pool store for warranty... read more
Business response:
We are very sorry you're having a frustrating experience, Douglas. Please email us at customerfeedback@fluidra.com and provide us with your address, date of purchase, and the name of the repair shop you're using so we can look up your account history. We will work to find a swift solution. All the best, Your Polaris Team
The model claimed to be cleaning surface - this didn't happen starting day one. It worked well for the cleaning of the bottom of the pool. Now, a little over a year later, the robot stopped working completely. That's quite short life for something at this price level. Very disappointed.
Business response:
We are sorry your cleaner stopped working, Inna. You are still under warranty, so please take your cleaner to a nearby warranty center for diagnostic testing and repair. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en The VRX iQ+ is meant to clean the bottom and sides of the pool, not the surface. If you're looking for a surface pool cleaner, please check out our Polaris Skimbot Solar Surface Cleaner: https://www.polarispool.com/en/products/pool-cleaners/surface-cleaners/polaris-sk... read more
My old $600 non-programmable Dolphin S200 was SO much better than this fancy $1,600 unit. This one doesn’t do as good a job at basic cleaning and is constantly getting stuck. It refuses to learn that my pool has a raised shelf with bar stools in the deep end so the only way to get it to clean up there is to do a standard floor/wall cleaning cycle, at which point it gets stuck in between the bar stools and then throws an error code and stops cleaning. All of the advanced features can’t make up for the fact that this robot c... read more
Business response:
We're very sorry your cleaner isn't performing as expected, Eric. Please call our support team at (800) 822-7933 so we can help troubleshoot. We want you to have a cleaner you're satisfied with. All the best, Your Polaris Team
The cord is terrible and gets all tangled as soon as it’s put in the pool as a result it doesn’t get to the deep end of the pool. I don’t think it does nearly as good a job as our old one which was a nautilus plus. Additionally I was supposed to get a $200 rebate and have yet to receive it.
Business response:
Hi Ann, We're sorry your cleaner isn't performing as expected and want to help. Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of dropping the cable in a lu... read more
Don’t get me wrong, I love the vacuum when it works, I love the design. I find that it has issues with the internet connection, even though the router is less than 10 feet away. But, why is this my third Polaris vaccum in 3 years., errors after errors, from 01 to 02 to 10, I do not comprehend for something so expensive ($1700.00+tax) to only lasting a year. And me like an idiot still buying the same product. Can someone please tell the engineers to do a better job at whatever that is causing the issue and costing me money, R... read more
Business response:
We are sorry you've had issues with your cleaner, Forguens, and understand your frustration. Please visit a nearby warranty center if you have any future issues. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
BLUE LED DISPLAY NOT EASY TO SEE IN BRIGHT SUNLIGHT. PREFER OLDER METHOD OF CONNECTING UNIT TO THE CONTROL PANEL.
Business response:
We appreciate your feedback, Elvy. Hopefully, your cleaner is performing well and keeping your pool clean. Enjoy your swim time! Your Polaris Team
After using it for three days, it quit working. I returned it to Leslie's and they kept it a week before calling me to pick it up. I don't think parts should have to be replaced on new equipment. I guess I got a lemon.
Business response:
We are so sorry your cleaner had an issue shortly after your purchase, Karen. We understand your frustration. If you have any future issues, please email us directly at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
The machine just wanders around the pool leaving large areas uncleaned. Very seldom does it make it to the water line to clean. We have tried it on the extended clean and smart clean with similar results. The standard pressure Polaris model was as good as this over priced robot. We would return if we had the option!
Business response:
We're sorry your cleaner isn't performing as expected, Chuck. We want to help! Please call our team at (800) 822-7933 so we can troubleshoot. All the best, Your Polaris Team
It won't make it over a small ledge in the pool and doesn't clean the whole pool
Business response:
We are sorry your cleaner isn't covering the whole pool, Doug. Please call our technical support at (800) 822-7933 so we can help troubleshoot. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.