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Polaris VRX iQ+
About this business
BLUE LED DISPLAY NOT EASY TO SEE IN BRIGHT SUNLIGHT. PREFER OLDER METHOD OF CONNECTING UNIT TO THE CONTROL PANEL.
Business response:
We appreciate your feedback, Elvy. Hopefully, your cleaner is performing well and keeping your pool clean. Enjoy your swim time! Your Polaris Team
After using it for three days, it quit working. I returned it to Leslie's and they kept it a week before calling me to pick it up. I don't think parts should have to be replaced on new equipment. I guess I got a lemon.
Business response:
We are so sorry your cleaner had an issue shortly after your purchase, Karen. We understand your frustration. If you have any future issues, please email us directly at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
The machine just wanders around the pool leaving large areas uncleaned. Very seldom does it make it to the water line to clean. We have tried it on the extended clean and smart clean with similar results. The standard pressure Polaris model was as good as this over priced robot. We would return if we had the option!
Business response:
We're sorry your cleaner isn't performing as expected, Chuck. We want to help! Please call our team at (800) 822-7933 so we can troubleshoot. All the best, Your Polaris Team
It won't make it over a small ledge in the pool and doesn't clean the whole pool
Business response:
We are sorry your cleaner isn't covering the whole pool, Doug. Please call our technical support at (800) 822-7933 so we can help troubleshoot. Thank you, Your Polaris Team
I purchased one new, it lasted a month before it broke. Ended up calling polaris about it and they sent me a new replacement unit. The replacement unit lasted around 2 months and it went out. Repair place had to replace motor assembly and cord on it which took around 3 weeks. Got it back and it lasted 6 months and it went out again. Same issues so it took another 3 weeks to get fixed and back to me. When it does work, it works great. There just seems to be issues with how long it will last before it goes out again. Build qua... read more
Business response:
We are sorry you've had such a frustrating experience, Chris. If you have another issue, please email us at customerfeedback@fluidra.com so we can help find a swift solution. All the best, Your Polaris Team
Doesn't do a good job of cleaning.
Business response:
We're sorry to hear your cleaner isn't performing as expected, Jay. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Thank you, Your Polaris Team
Difficult set up. Poor connectivity. Doesn’t clean as much as I would like
Business response:
Thank you for taking the time to leave a review, Bob. We're sorry you're unsatisfied with your cleaner and want to help. Please call our support team so we can troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. All the best, Your Polaris Team
Worked great for 8 months but then started throwing errors and would not work at all. Has been in shop for a week, still don't have it back yet.
Business response:
We're sorry you're having a frustrating experience, Wade. If you continue to have issues, please call our support team at (800) 822-7933 so we can assist. Thank you, Your Polaris Team
This machine doesn't pick up everything like advertised and must continuously start over so upset wish I would of went with another brand.
Business response:
We are sorry you're not completely satisfied with your VRX iQ+, Alterik. If your cleaner isn't picking up the small debris in your pool, we recommend using a fine filter canister. Please email us at customerfeedback@fluidra.com and confirm your address so we can assist with ordering a fine filter canister. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.