This profile has been claimed by the business owner or representative.
Polaris VRX iQ+
About this business
Cleans pool really good….5 Stars. Terrible reliability, lasts 18 months then needs pretty much everything replaced…and yes, I keep it out of the pool and rinse it off…..1 Star I keep buying it because it’s the only sweep I’ve had that doesn’t high-center itself on the floor drains.
Business response:
We are sorry you've consistently had issues with your cleaner, David. The standard warranty for a robotic cleaner is 2 years. We recommend taking your cleaner to a local warranty center when you have an issue so they can diagnose the problem and cover the repair under your warranty. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en. If you have any questions, please call our team at (800) 822-7933. All the best, Your Polaris Team
TERRIBLE product! It did not last one year!
Business response:
Hi Lorenzo, We're sorry you experienced issues with your Polaris VRX iQ+. Product quality and customer satisfaction are top priorities to us. A one-year-old Polaris cleaner is fully covered under warranty. If you have not yet, please contact your retailer for warranty service for your VRX iQ+. If we can assist with anything, please let us know at (800) 822-7933. All the best, Your Polaris Team
Does not do a good job of picking up fine sand on the bottom of the pool. Does not pick up anything along the edge of the pool - between the floor and the wall.
Business response:
We are sorry to hear your cleaner isn't taking care of the fine debris in your pool, Ed. We recommend trying a fine filter canister to take care of the fine sand in your pool. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation and get you some help. All the best, Your Polaris Team
Bought with expectation of getting a rebate which they denied. Planning to take it back!
Business response:
We are sorry your rebate submission was not approved, Gil. Your discounted price brought the total below the minimum purchase price to qualify for a rebate. Please refer to our rebate terms on our website: https://www.polarispool.com/en/rebate-terms If you have questions, please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Had to have it in for repairs after only 2 months. It struggles to climb the walls, and does a terrible job in the edges and corners.
Business response:
We are sorry you've had issues so soon after your purchase, Jody. If you continue to have issues and need support, please call our team at (800) 822-7933 or email customerfeedback@fluidra.com so we can help. All the best, Your Polaris Team
I had it for 4 days, three of the 4 days it had error code 10, I was able to restart it, but on day 4, it stopped running and stayed in the middle of the pool.got it out, took it to leslies pools for diagnosis, that wad on the 20th of June, and as of today the 29th I still do not have resolve, and no word from Leslis as to where it is or what they found. Not happy.
Business response:
We sent you an email, Kerry. We hope to find a quick resolution. Thank you for being so patient. All the best, Your Polaris Team
Map and directions was a fail. It was on overpriced rocky ride, with no destination
Business response:
We are sorry to hear you aren't having a great experience with your cleaner, Bob. Initially, robotic cleaners will do more of a random pattern while they learn the pool, but they still try to clean different parts of the pool. If you need help with setup instructions, we recommend consulting with a pool pro or calling our technical support team at (800) 822-7933. We want you to have a cleaner that you're satisfied with. Thank you, Your Polaris Team
I need help with the phone app not connecting. I have asked for help 2 to 3 times and never got any help. Just an automated email that told me how to connect it - Exactly like the instructons that came with the product - however - it still will not work properly. So now I am stuck with a great vacuum without the app?
Business response:
Hi David, Our apologies for the issue you're having connecting the app! Are you trying to connect to your wifi? We have some tips: • Ensure that the wifi signal out by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal • Ensure that you are using a 2.4 GHz wifi network (not 5 GHz) • If you are using a mesh router, please see this help article for useful tips: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide If you need further assistance, please ... read more
It doesn't clean the steps very well. Other than that it does a pretty good job.
Business response:
We are sorry your cleaner isn’t taking care of your steps, Edward. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. If you need further assistance, please contact our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.