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Polaris VRX iQ+
About this business
I had it for 4 days, three of the 4 days it had error code 10, I was able to restart it, but on day 4, it stopped running and stayed in the middle of the pool.got it out, took it to leslies pools for diagnosis, that wad on the 20th of June, and as of today the 29th I still do not have resolve, and no word from Leslis as to where it is or what they found. Not happy.
Business response:
We sent you an email, Kerry. We hope to find a quick resolution. Thank you for being so patient. All the best, Your Polaris Team
Map and directions was a fail. It was on overpriced rocky ride, with no destination
Business response:
We are sorry to hear you aren't having a great experience with your cleaner, Bob. Initially, robotic cleaners will do more of a random pattern while they learn the pool, but they still try to clean different parts of the pool. If you need help with setup instructions, we recommend consulting with a pool pro or calling our technical support team at (800) 822-7933. We want you to have a cleaner that you're satisfied with. Thank you, Your Polaris Team
I need help with the phone app not connecting. I have asked for help 2 to 3 times and never got any help. Just an automated email that told me how to connect it - Exactly like the instructons that came with the product - however - it still will not work properly. So now I am stuck with a great vacuum without the app?
Business response:
Hi David, Our apologies for the issue you're having connecting the app! Are you trying to connect to your wifi? We have some tips: • Ensure that the wifi signal out by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal • Ensure that you are using a 2.4 GHz wifi network (not 5 GHz) • If you are using a mesh router, please see this help article for useful tips: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide If you need further assistance, please ... read more
It doesn't clean the steps very well. Other than that it does a pretty good job.
Business response:
We are sorry your cleaner isn’t taking care of your steps, Edward. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. If you need further assistance, please contact our technical support team at (800) 822-7933. All the best, Your Polaris Team
Our last Polaris broke down just out of warranty and needed $1200 of parts to repair. We paid $1500 for it new. We have a small pool 33’ x 18’ x 5’ and used the cleaner most days over 2 years. We were pleased with the results even though it required two new leads and had multiple parts replaced (all through warranty). So we’ve decided to give it one more try, we will se it more sparingly and see how it performs. If it breaks down like the last one, then this will be the last Polaris we buy. If it doesnt then maybe we were ju... read more
Business response:
Hi Gareth, We are sorry to hear your last cleaner needed repair when you were so close to the warranty expiration. We understand your frustration and hope your new VRX iQ+ gives you many years of reliable service. Please let us know if there is anything we can do to improve your experience. All the best, Your Polaris Team
You the company, haven't done anything. As far as the pool robot is concerned, it is okay. It does multiple functions but it does not excel at one thing. Instead of having two robots to perform different functions, I settled for this. Not the greatest. Our family own lower cost units that perform certain functions better. Contact me at 9562890194 if you want honest fedback.
Business response:
Hi Ivan, Thank you so much for your feedback on your Polaris VRX iQ+! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Polaris manufactures many types and models of automatic pool cleaners, each with its own set of features. If we can help you choose a cleaner that meets your pool's specific needs, please give us a call at (800) 822-7933 and we'll be happy to assist! All the best, Your Polaris Team
I bought the high-end inpool cleaner and its reliability is like a bargin basement unit. Additionally, the warranty group kept returning a unit that did not work out of the box. I was on my 4th supposedly repaired unit, that did not work when I had to go to the higest management level to demand a brand new unit. I was without my high-priced unit for the whole pool season. When I finally received my new unit our pool was closed and covered for the winter. I am in Charleston, SC which means we have an extensed pool season. Le... read more
Business response:
We are so sorry, Wayne. Customer service and satisfaction are our utmost priority and we are disappointed to hear you had such a frustrating experience. Please don't hesitate to contact us at customerfeedback@fluidra.com if you run into any future issues or concerns; we'll be sure to take care of you right away. All the best, Your Polaris Team
Keep getting error code 10 and you don’t have a customer service who answers the phone - waits months before they respond - product front sweeper doesn’t work
Business response:
We are sorry you're having an issue with your cleaner and that you had a hard time reaching us. We recommend taking your cleaner to a local warranty station for a diagnostic review and receive assistance with a warranty claim (if applicable). You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
Overall the machine is good, but have an issue with the caddy - the top keeps popping off whenever i try to move the caddy with the cleaner on the caddy
Business response:
Thank you for your review, Julie! We're sorry your caddy has an issue and will send you a new one right away. Enjoy your pool time! Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.