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Polaris VRX iQ+
About this business
Our older version climbed stairs this one can’t. The filter container needs emptied light comes on when it is essentially empty except for a little bit of sand making the indicator pointless. For the $$ this is disappointing.
Business response:
Hi Kenneth, We are sorry your cleaner isn’t taking care of your steps. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. We also recommend rinsing the canister after every cycle and using mild soap and a soft brush to dislodge any microscopic debris that may be impeding flow. If you continue to have issues, please c... read more
Well just purchased the fairly expensive Polaris VRX IQ+.. The box was delivered torn, but unit seemed to be fine. Assembled and after 15-20 minutes I get the ERROR10.. Tried everything that Polaris recommends and nothing. Seems to be when I give the cord a couple of light tugs the issue goes away for another 15 to 20 minutes. To say the least it pretty much stinks, and have determined that the cable must be defective, It does look like it is pinched in the swivel. I purchased at IN THE SWIM, they are reviewing whether I... read more
Business response:
Hi Anthony, We are glad you emailed us and shared that In the Swim is taking care of you with a replacement cleaner. We are so sorry you've had such a frustrating experience and appreciate your patience. Your trust and satisfaction are our top priorities. All the best, Your Polaris Team
From the first time I used I get ERROR 10. Constantly shutting off every 15 minutes. It did this out of the box. If it did not have this design flaw it would be good.
Business response:
We are sorry you're getting an error code so soon after purchase, Anthony. We recommend taking your cleaner to a local warranty center for a diagnostic review. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Pool has triangles and squares dirt spots that it won’t clean even after multiple pool scan clean modes and cord is constantly tangled up. It sucks
Business response:
We are so sorry your cleaner isn't performing as expected, Bruce. Here are some suggestions to improve the cord tangling issue (which will hopefully help with the pool coverage too): 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distributio... read more
Don’t think it’s your problem but continue to have the Bluetooth disconnect and have to reboot it with my phone. My WiFi needs improvement.
Business response:
We're sorry for your poor experience with connectivity in the app, John. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Thank you, Your Polaris Team
I now have two units of these as the first one lasted only 13 months when the right steering motor went out. Yes, it under warranty, but the 1st unit has been at a certified repair shop for more than a month and I still don’t have it back. The pool cleaning still has to be done daily and that caused me to buy the second unit.
Business response:
Thank you for taking the time to share your experience with us, Kenneth. We are so sorry you had to purchase a second unit since your original one was in the repair shop. Please let us know if there is anything we can do to help with your current situation. You can reach our support team at (800) 822-7933. Sincerely, Your Polaris Team
I purchased my first Polaris VRX IQ+ on 8/9/2020. It worked OK but not great. It wouldn't pick up the fine sand. I found out that Polaris has 3 different filters for this cleaner. So I had to purchase the Ultra Fine filter for about $85.00. That worked great, the filter picked up all the fine sand. It was working great until July 2022 when I started getting error codes 2, 3, 11. I took the cleaner back to Leslie's Pool Supply for warranty repairs. They repaired it in about 1 week. It was working well until December ... read more
Business response:
We are so sorry to hear that you’ve had a negative experience, Don. We take customer satisfaction seriously and want to help. We will have a member of our rebates team reach out to you to assist with the mix-up over the rebate. Most likely, you got an automated response because you submitted the rebate request after the deadline. We will work with you to get your rebate processed. If you need any additional help, please call us at (800) 822-7933 or email customerfeedback@fluidra.com. Thank you, Your Polaris Team
Used it once perfectly. Tried to use it the second time and got Err 10. Had to take it in for repair. Not at all pleased with it.
Business response:
Hi Karen, We are so sorry you’re having an issue with your new cleaner and want to help. Please let us know if you’ve had your cleaner repaired yet and what the status is. You can respond to this email with an update. We will work to find a swift solution. We value you as a customer and apologize for the understandable frustration this has caused. All the best, Your Polaris Team
My machine is not even 3 years old, yet it has completely stopped working. Leslie's has tried to repair it to no avail. It was a complete waste of money and I'll never trust any Polaris product again.
Business response:
We are so sorry you’ve had such a difficult experience, Lisa, and want to help. Please respond to this email and provide us with a few more details including your address, date of purchase, and serial number so we can look up your account. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.