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Portico at del Lago Resort and Casino

4.2

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Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.22,938 reviews
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DonnaS's profile image
DonnaS 
2 years ago

My guest and I were among the first few customers. I was pleasantly surprised when we were seated in the requested area. The waitress, Jude, was very polite and asked about the occasion that we were celebrating. She soon returned with 1/2 flute a champagne for each of us. Our order was taken, the appetizer was served and we waited and waited and waited but our entree’ never arrived. After more than 30 mins, I asked what was the hold up with the food. Jude, our waitress apologized for the delay, but no explanation was given. ... read more

JUDYITH's profile image
JUDYITH 
2 years ago

We were seated at about 6:50 pm and the waitress ( Olivia) took our order pretty quickly. When she brought bread and water she said that our order was in. We proceeded to sit until 8:00 ...no entrees arrived. She said she'd check on it but never came back to report. Tables around us that had arrived after us all received their food . Olivia spent around 20 minutes chatting with a table of 2 couples near us . We finally asked another server about our meals and within a few minutes we were served. In order to get cheese for he... read more

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Brian 
2 years ago

Lower the price of the food I mean we all have jobs ya know we are all not millionaires 

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Irene 
2 years ago

The food was cold, and the service was terrible. Extremely disappointed in the entire night. 

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shelly 
2 years ago

I have to say we were very disappointed in the food this time…we brought my mother for her birthday and I got bolognese which had no taste and my husband got the veal parm which for $50 also didn’t have much taste…we were so excited to eat here again because last time it was delicious…the woman that sat us told us that it’s a new menu and I’m also thinking there is a new chef as well…my mom got the meatball it she also wasn’t thrilled with it…we didn’t want to complain because it was her birthday but I’m not sure we will be ... read more

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cathleenf 
2 years ago

Been here many times but wait to be served entree incredibly slow...45 min. Normally may be ok but I had show tickets so not ok 

KristinS's profile image
KristinS 
2 years ago

Your reservation time on open table is 15 mins before what the restaurant has as your time so likely have to wait. Service was very slow- great server but everything was behind. Bread service after apps, sparkling wine was room temp, dessert was still a little frozen. Pasta was amazing, seemed to be made in house. Sea Bass was good. Most items overpriced for market value some were in line. Would not dine here again. 

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Anonymous 
2 years ago

Excellent drinks. The octopus didn’t taste fresh. Long initial wait for the waitress after being seated. 

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Anonymous 
2 years ago

Frustrated that my $50 veal chop came with cold, undercooked risotto. Chop wasn’t well seasoned well either. Avocado in salad was brown/old. Delmonico (no bone) was tough. Drinks were great. We also appreciated our server. 

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 2,938 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.