Portico at del Lago Resort and Casino's cover image

This profile has been claimed by the business owner or representative.

Portico at del Lago Resort and Casino

4.2

About this business

Location details

1133 NY-414, Waterloo, NY, 13165, United States

Get directions
WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.23,050 reviews
Select a rating
Anonymous's profile image
Anonymous 
9 years ago

Made 1:30pm reservations for mothers day. My mom and I viewd the menu ahead of time and had already decided what we would have. When we arrived we were given dinner menus. I asked if we could order from lunch menu (items we wanted were not on dinner menu). We were told for mothers day they were serving dinner all day. This was not mentioned on the website or anywhere else. We were very disappointed that we could not have the meal we expected. Instead we had to order heavier, more expensive dishes in the middle of the day. Fo... read more

JD51's profile image
JD51 
9 years ago

Don't go. Not worth the drive or the time. The host and manager could care less if you were a nobody. But, if you were someone they knew you were greeted and served well. Arrived early, waited at bar for our table next to host station got forgotten. Don't ask too be seated away from crowed area. Host sigh in front of us as if it was a hassle. Huge restaurant but want to seat you in one area like cattle. Which made me think waitress can't handle their job. Save your time and energy and find a real restaurant that serves every... read more

Gems's profile image
Gems 
9 years ago

The food was rather pricey for a casino restaurant . The entrees didn't include a salad , nor starch in most cases nor a vegetable but those items were offered those items for an additional fee. The beef prices were quite high, even adding an additional $5.00 if you select a special sauce to go with it. I had the fettucini bolonese (sp), found it a bland , my husband asked for a take out box for his left over pork. When he arrived home & looked inside the box it was just dumped in the box & was very unappetizing, he threw it... read more

Anonymous's profile image
Anonymous 
9 years ago

Food over seasoned snd salty. Wait staff was great. Pretty pricey. 

BarbaraB's profile image
BarbaraB 
9 years ago

Took over an hour to receive our meal, waitress never brought my cocktail, comped desert for delay, however that took another 25 minutes to get delivered. Not a good experience at all! 

LoriB's profile image
LoriB 
9 years ago

Our reservation was at 4:45, we arrived right on time. Plenty, if not most of the tables were open to be seated at. It took 15 minutes to get seated. Their was not a line of people waiting to be seated, just slow at seating. Food was overpriced for the value. Service was very good other than waiting to be seated. The ambiance was nice. Overall, not a 4 star restaurant for my taste. 

Kevin's profile image
Kevin 
9 years ago

Horrible experience overall. They ran out of NY Strip steak, service was mediocre, and very slow to get drinks. The food was nothing special. Very disappointed in our experience there. We probably will not go back. 

Anonymous's profile image
Anonymous 
9 years ago

The service was good and the hostess was accommodating, but the food needs work. The lamb was ordered medium rare and came back medium well. 2 veal malanase came way over deep fried you couldn't even cut into it. For those prices the food should be exceptional. Should have never came to the table. A beautiful casino though. 

Aquaholicfromny's profile image
Aquaholicfromny 
9 years ago

Very disappointing meal. The menu is very limited but we knew that going in. Service was ok, they still seem to be learning as they went. We were sat in a two person table across from each other, with a four person table next to us (close). We seemed very far away from each other. Given the pricing (everything ala carte) and the name chef, we were expecting a great meal and experience. We had neither. I had the veal Milanese and my date had the pork tenderloin. The veal was large, thick with bone in. I was expecting a pounde... read more

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.