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Portico at del Lago Resort and Casino

4.2

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Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.23,050 reviews
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WalterS's profile image
WalterS 
8 years ago

The food and service was great, the decor lovely, but we could not carry on a conversation due to the extreme noise. We were under the impression that this was fine dining, but the level of noise did not contribute to this. The room did not complement the high priced menu. 

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SheilaF 
8 years ago

We had a 6:30 reservation for a party of four. We were promptly seated. That ends my positive comments. Ordered drinks, waited over 20 minutes for the drinks to arrive. Server was apologetic, said bar was behind, etc. We ordered dinner. The wait was unbelievably long. When it finally did come, 2 of the meals had to be sent back. The short ribs were COLD. Not lukewarm, COLD. The other entree was lukewarm. We were spared the cost of the short ribs, which was a nice gesture. Ordered another drink, waited forever, again. After h... read more

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BrianM 
8 years ago

The restaurant is designed beautifully however the menu and food are well below average. There are no standard dishes on the menu and many of the descriptions the use of google the figure out what the ingredients are. When we asked our our waitress about one item she had no idea what it was and said “I can find out for you”. My wife and I have been there there twice and been disappointed both times. They even screwed up a dish as simple as potato skins for our appetizer, they were cold and tasteless. Recently I had a special... read more

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AJSchultz 
8 years ago

Honestly not happy with the overall experience. Met friends from out of town that we haven't seen in months. Got reservations and was truly excited. Waitress suggested a local farm raised cut of beef that had grass that was under cover ect. You could buy this very limited steak for $3 per ounce. So I went bone in 20oz. Medium rare. If the steak wasn't mostly fat/cartilidge the other was literally raw. I'm not one to complain because it's not the waitresses fault. Offered a complimentary dessert but was not even in the mood. ... read more

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Nufy 
8 years ago

Dinner took more than 45 minutes to be served the prime rib special. When it did finally come out it was undercooked and had to be sent back . Servers were pleasant but clearly the cooks are lacking skills 

LisaP's profile image
LisaP 
8 years ago

Food was cold , all of it. This was very disappointing especially for the cost of the buffet 

BarbaraS's profile image
BarbaraS 
8 years ago

We waited a very long time from start to finish. Three and a half hours for dinner. Following dinner, I was given two different checks. We were all very disappointed with our whole experience, expected much better . 

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Anonymous 
8 years ago

My husband and I eat out often. We enjoy fine dining. Unfortunately, I am dairy free. I can tell if a restaurant has a good chef if he/she is able to make certain meals without dairy upon request. Portico was not one of these restaurants. They were unable to make anything dairy free except for steak, which I don’t eat. I ordered a lobster and arugula salad and when I tasted the lobster, realized they used butter. Now I am suffering from ingesting dairy. They did comp my meal but that doesn’t make up for the fact that I was a... read more

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Doug 
8 years ago

My group dined at Portico for dinner Saturday February 16 and brunch the next morning. The food we were served Saturday night was outstanding. We couldn't have found an issue with our food if we tried. However, the service was abysmal. Increasingly longer breaks between the courses developed. To make matters worse, the noise in the restaurant was overpowering. Thumping club music was playing and, added to that, there were several obnoxiously loud groups. Our server asked two of our party if they would like their leftovers bo... read more

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.