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Portside at Grande Dunes
- Assisted Living Facilities
- Myrtle Beach, SC
About this business
Location details
901 Portside Drive, Myrtle Beach, SC, 29572, United States
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My husband is very happy here. I don't think they pay quite enough attention to the residents to brush their teeth. The staff is very friendly. I think they do care for the residents, which is a plus, and the care givers are very kind. I wouldn't want to take my husband out of here. From what I know, I think they are providing adequate activities. I think it is a little expensive, but the level of care is very good. The transportation accommodations could be slightly better. Overall we are very satisfied.
It was good. I thought we had set it up to have lunch there ut when we met with [name removed], lunch was never mentioned. The facility was nice and the tour was fine. This was our first visit anywhere for senior living, so everything was new to me and my sister. I had no idea wat to expect price-wise. The facility provides transportation to medical appointments within a 10-mile radius. My sister has many appointments at the cancer center which is 14 miles away so there would be a charge.
Business response:
Thank you, Leslie, for taking the time to share your experience with Portside at Grande Dunes. Exploring senior living for the first time can bring a lot of questions, and we want each visit to feel comfortable, informative, and easy to navigate. We appreciate your feedback, as it helps our team continue creating a thoughtful experience for those beginning this process. It was a pleasure to welcome you and your sister to the community, and our team is here to answer questions, talk through options, and be a helpful resource ... read more
We would rate everything 5 except Value for the money 4. The place was extremely clean. The personal were extremely helpful. They all made the experience easier for me as my husband went downhill so fast. Would recommend this place absolutely. I realize the price is high. It's just too bad the government doesn't help out in these situations.
Business response:
Karen, thank you for sharing your experience with Portside at Grande Dunes. We know how overwhelming it can feel when a loved one’s needs change quickly, and we are grateful our associates could help make that difficult time a little easier for you and your husband. We also appreciate your honesty regarding the cost of senior living, as we understand it is an important consideration for families. Thank you for trusting our community and for recommending Portside at Grande Dunes to others. Sincerely, The Portside at Grande ... read more
Yes the staff in memory care should be a little more attentive. You have some really good staff members than some should not be there.
Business response:
Thank you for sharing your experience with us. We take all concerns seriously, and we appreciate you acknowledging the dedicated staff members who are making a positive difference in memory care. We take all concerns seriously, and attentive, consistent support is important to our community experience. We would appreciate the opportunity to learn more about your concerns. Please contact us at gracecommitment@gracemanagement.com so our team can follow up directly. — Grace Management, Inc.
Start with accommodations, first class adequate size one bedroom , nice kitchen, great bath and wonderful closet. Living room small but two large chairs or one love seat and chair. Very clean, well maintained and great activities. Staff is first class and very accommodating. Most residents in independent living are seemingly happy or at least content. Only negative is food. Marginal at best even though chef tries hard. I think he tried to do to much needs to keep it simple.
Business response:
Thank you, David, for taking the time to share your experience. We’re so glad to hear that you’re enjoying your home at Portside at Grande Dunes—from the layout and maintenance to the overall feel of the community. It’s also wonderful to know our associates and the atmosphere within independent living have made a positive impression. We appreciate your honest feedback on dining as well. Our culinary team puts a lot of care into the experience, and input like yours is helpful as we continue to refine and evolve our menus to... read more
My mom is very happy with her apartment, activities, dining experience, cleaning service in her apartment once a week, and she always has positive things to say about the staff in every department. One thing to know is that rent has been increased by 10% each year for two years. I do think that is a bit high and not mentioned when moving in. It has caused some people to move. People need to ask and ensure they can afford this facility in subsequent years.
Business response:
Thank you for taking the time to share your review. We’re so glad to hear that your mom is enjoying her apartment, the activities, dining, and weekly housekeeping, and that she continues to have such positive experiences with our associates across the community. We also appreciate you sharing your perspective regarding pricing. We understand that changes like this can be impactful, and feedback like yours is important as we continue working to provide a high-quality experience for our residents. Sincerely, The Portside at ... read more
5 for everything except food, 3 for food. What we like the most about the community is the great staff and the open, quality environment. Yes, we would recommend Portside at Grande Dunes communities to other families based on the experience so far.
Business response:
Hi Rudy, Thank you for taking the time to share your experience! We’re thrilled to hear that our staff and community environment have made such a positive impression. Your feedback about the food is appreciated, and we’ll continue working to make every part of your experience just as exceptional. It means a lot to us that you would recommend Portside at Grande Dunes to other families—thank you for being part of our community! Warm regards, The Portside at Grande Dunes Team
Staff is friendly, it's in a beautiful and ideal location, beautifully decorated, SC house calls and visits, activities for everyone, transportation to appointments, etc. It allows my Mom to be independent while still feeling safe. Everything has been wonderful minus the food really needs improvement
Business response:
Thank you for sharing your experience! We’re thrilled she’s enjoying the independence, activities, and welcoming atmosphere at Portside at Grande Dunes. We also appreciate your feedback about the dining experience—it helps us continue improving for our residents. We look forward to continuing to make Portside at Grande Dunes feel like home for her every day!
My mom has made friends there and she likes her little social group but she does keep to her apartment a lot lately because the communication has been so bad there. Many changes over the year, on the third exec director, and have had too many chef changes and some weeks without a head chef, food has been bad. She pays for the meals it is all included but instead she buys groceries and cooks for herself. They lost the cleaning crew and the regular cleaning schedule lapsed, also included in her monthly rent, they never communi... read more
Business response:
Hello, Portside at Grande Dunes is managed by Grace Management, Inc., a senior housing management company. We take reviews of our company and community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. Home is truly where the heart is and we believe in providing the very best in senior living. If your experience with our community has not met our highest standards, we would like to hear from you to learn more. Please contact us at (843) 258-4707 or info@portsi... read more
Frequently asked questions about Portside at Grande Dunes
How is Portside at Grande Dunes rated?
Portside at Grande Dunes has a 4.5 star rating with 189 reviews.
When is Portside at Grande Dunes open?
Portside at Grande Dunes is open now. It is open 24/7.