Progress Residential

Britany G. 

on BBB

9 years ago

I just recently moved out of a rental owned by this company. I dealt with the Atlanta, Ga location and had a terrible experience. I had account issues from the start. My husband and I went a week or so without trash cans or pick up. We ha been paying the bill to Progress and they are supposed to pay the utility company. Apparently there was a mix up. They state that you will be able to enjoy all neighbor hood amenities, yet I had to take matters into my own hands, finally in the middle of summer so that my family could had a... read more

Hailey D. 

on BBB

9 years ago

When I first moved into my house the AC broke and my plumbing backed up, a series of unfortunate events in the GA heat! Progress not only fixed the problem but ensured workers arrived late at night over the weekend so I wasn't stranded for days without help. In this scenario as a new tenant the Regional Director himself called to apologize as this was a very unusual case. Progress helped resolve the problem and also discounted my first months rent by $800 for all the trouble I had to go through my first week in the house. If... read more

Alyssa 

on BBB

9 years ago

We have been renting from the company for 2 years. Within the first few months our water was turned off by the city because they were not paying our water bill even though we had been sending them the money for our water bill. When our air conditioner went out in the middle of the summer, they made us wait a week before they would fix it and we had a small child in our home with no ac and the temperature was in the 90s. They came out to fix the electric in our bathroom and suddenly the electric in my bedroom and closet didn'... read more

Daniel H. 

on BBB

9 years ago

Progress Residential is managed very poorly. The office workers have no authority to make any decisions. The maintenance staff is poorly trained. Progress residential does not value its current or future tenants. Our experience with Progress Residential was poor at best. Progress residential unlawfully kept our security deposit even though we left the house and the property in flawless condition. We spent hundreds of dollars to bring the property up well above the condition it was in when we moved in. The move out inspector ... read more

LLUCKY 

on BBB

9 years ago

THIS COMPANY PROVIDES FALSE INFORMATION ABOUT THEIR RENTAL REQUIREMENTS. YOU ARE REQUIRED TO PAY AN APPLICATION FEE IN ADDITION TO A $500 HOLDING FEE TO SECURE THE PROPERTY. IF YOU ARE NOT APPROVED THEY ARE REQUIRED TO REFUND YOUR HOLDING FEE BACK WITHIN 30 DAYS. I HAVE CALLED THIS COMPANY 6 TIMES WITHIN A 30 DAY TIME FRAME AND STILL HAVE NOT RECEIVED MY MONIES. THE PROCESS IS WRONG, YOU SHOULD NOT HAVE TO HOLD SOMEONES FUNDS FOR 30 DAYS IF YOU ARE DENIED. CUSTOMER SERVICE IS A JOKE, NO ONE HAVE A CLUE ON WHAT ACTION HAS TAK... read more

Juan Q. 

on BBB

9 years ago

One of the worst residential rental company ever, very unprofessional and rude starting with managers and supervisors like the service director very unprofessional, nasty and rude Mr. Wright needs to go back to school and learn some manners I have no idea what people like him does working for a customer service company like they are.... way did he forgot that if we don't rent their properties he won't have a job!!! The lack of training and communication between departments and employees is horrible!!! And they will blame yo... read more

John 

on BBB

9 years ago

My family and I found a house for rent by Progress Residential when we were moving home from Wyoming. My stepdad came by and looked at it and gave his approval since we couldn't see it before getting home. Upon moving in, we noted that the house wasn't really that clean, so we started by having to give the entire house a cleaning. About 3 weeks after moving in, during one of the coldest weeks of the year, our heat went out. We went through the maintenance request process and a tech from Progress came out looked it over, mess... read more