Progress Residential

Valentina M. 

on BBB

8 years ago

Honestly if I could give this company less than 1 star I would. Unprofessional and unethical to say the very least. Do. Not. Submit. An. Application. For. A. Home. Through. Progress. Residential. Save yourself the waste of time and money. My person "Kevin Dean" was the person "helping" me through my application process. Except he never answered any of my questions so Im curious as to what he was suppose to help me with? In addition he kept asking me repeatedly for information I had already sent him, I began to get sketched o... read more

Andrew S. 

on BBB

8 years ago

Is there a reason why I have been calling all day on multiple numbers for a dolid week and no one has answered the phone? I have a 3 month old and our AC has not been working and it gets up to 97 degrees in the house!!! Service requests have been sent and still no answer?! There dervice is horrible. 

Dennis C. 

on BBB

8 years ago

Terrible company on communication and on value for customers. They will never refund you 100% of your security and will always claim a cleaning and painting charge. Phone calls and emails from the local and corporate office go unanswered. Expect a minimum of 1 week for an email reaponse and only if you send follow ups. 

Matthew S. 

on BBB

8 years ago

Absolutely horrible experience. DO NOT RENT FROM PROGRESS!!! 1. Maintenance requests are ignored. If it's important, be prepared to call customer service daily until the repairman calls you back. 2. Conservice, their utility billing and management company is a scam and is incompetent. Two months into our lease, our water got shut off for 2 days because they never set up an account with the water company. It took an entire day of phone calls and grief to get someone to understand what happened. I had to fight on the phone wit... read more

W Robinson. 

on BBB

8 years ago

I have rented for over 7 years and the last 18 months with Progress Residential have been the WORST experience. I rented from a private owner for 5 years and it was the BEST experience. I DO NOT recommend Progress Residential. Just one of the bad experiences I encountered had me almost in tears and stressed. The first year was not pleasant and I should have moved out. After renewing my lease in April Progress Residential failed to update the HOA in the neighborhood. The HOA management company did not know that I was still li... read more

Mireya O. 

on BBB

8 years ago

I have rented for the past 15 years and Progress Residential is the WORST company I have ever dealt with! Our AC has been broken the past 6 days, it's reaching 90 degrees in this house. I have two daughters and a 14 year old dog. I am a good tenant, I pay my rent on time and they have no sympathy. We have contacted this company every day, multiple times a day and been on hold for way too long, only to tell us that they'll give us a call back and they never do! Today we've been calling them all day and they were supposed to s... read more

Rob B. 

on BBB

8 years ago

We have not had AC in our house for 2 days now. This company has horrible service and doesn't return any phone calls or emails I have sent. We have no idea what's going on and I'm living out of a hotel right now with my wife and 4 year old and a 6 month old. Wednesday we were told someone would be out to look at our Ac and it was a priority... well between Progress Residential and Cooling for Less that never happened and they kept misleading us and telling it was going to happen... my wife kept going back home to wait severa... read more

Paul P. 

on BBB

8 years ago

Progress Residential is a giant conglomerate that owns homes all across the USA. They have 'centralized' all their operations such that you cannot get anything done without calling their headquarters in Arizona. They have engineered it so that you never have access to speak to anyone with any real decision-making authority. You are always dealing with at least one, sometimes multiple middlemen. They force you to utilize the 'services' of Conservice to aggregate all your utilities into one bill (and charge you an additional $... read more

karen h. 

on BBB

8 years ago

This is the worst company I have ever dealt with. They are so unprofessional, nasty, rude and disrespectful. If you don't have to use them, stay far away. They never get back to you, but can find you if you are one day late with payment, they transfer you all over the place then all you get is a voicemail. Doesn't help to ask for supervisors or managers. No one cares what you have to say, they just read from a script. I would run from this company as fast as I could.