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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company no stars I would! After reading all the negative comments I wish I had come here first and will always recommend a renter do their due diligence. I have absolutely the worst nightmare stories to share about this place. First things first I moved into this home with the worst smelling dog scent but they want me to professionally clean the carpets when I move out. Right! During my move in inspection myself and the agent killed almost a dozen wasps, this never really was a resolved issue and was REN... read more
Business response:
Hi, ********. Thank you for your feedback. We apologize for the issues you've experienced and are glad you have connected with our Assistant Portfolio Operations Director about this matter. Please let us know if there is anything else we can do to assist you in the meantime.
I read a few reviews online when we first started dealing with Progress Residential but naively thought things would still somehow work out for us. We were looking at a remolded rental in a prestigious community in South Broward. They first hooked us with the $45 application fee, $1000 off our first month, full security and no last month. So 5k move in as opposed to 9k which sounded enticing. Well the $45 application fee turned into $45 per person, a $35 convenience fee was tacked on and a $500 holding fee to be refunded if ... read more
Business response:
Hi, ******. We do apologize that you feel this way and appreciate your feedback. If at any point you change your mind about renting with Progress Residential, please don't hesitate to reach out and a member of our team will be happy to address any questions or concerns you may have at that time.
Ladies and gentlemen... I don't even know where to begin. Long story short... the past year was terrible, awful... etc., etc. Starting with the fact that we moved in to what we thought was a nice home for $2600 a month (South Florida)... and a day later our downstairs bathroom backs up and I end up walking in a poop/water mix. Yes... poop all over the downstairs floor. This happened not once... not twice... but THREE times. They finally sent someone to fix the issue... months later. We moved on to smaller issues like outlet... read more
Business response:
Hi, ***. We're sorry to hear this and would like to help with having your charges re-evaluated. Please send an email to socialmedia@progressresidential.com with your name, former property address, the charges you would like disputed and any photos/videos you have captured to support the dispute.
This company is very hard to work with and I am a landlord myself so I have some perspective. The most recent issue is their $150 late fee that they lead you to believe is not reversible due to fair housing act. I have yet to see where that applies. Their Auto-Pay system is old but is handy so I dont have to remember to pay anything. I set it up and the system did not draft my payment for utilities and i got an email saying that i got charged a late fee because my rent was not paid on time. I contacted the local agent to und... read more
Business response:
Hi ****, Thank you for bringing this to our attention. We're pleased to share that you will be receiving a credit for the issues you've experienced. We appreciate you speaking with our team about this matter.
STAY AWAY!! No one I have ever spoken with has had a good or even average experience with this leasing company!!! Can never contact them by phone, their lease is ridiculously landlord friendly, and they nickel and dime you for every penny. Get charged extra fees PER MONTH for utilities just to keep them in Progress Residential's name (you have no choice in this), a renter's insurance penalty if you choose not to buy, "trip fees" for a repair person to even COME OUT to the property, lest you actually need a repair, etc. Total... read more
Business response:
Hi, *******. We do apologize for this matter and would love the opportunity to better address things. Our Portfolio Operations Director has been trying to contact you to discuss this matter but has been unable to reach you. Please give us a call back at your earliest convenience.
Wow just wow. This place is a real piece of work. Charged an insurance fee for the past 7 months that I should have never had to pay in the first place. They tell me if I do not pay the fee with my rent than I will be charged a $150.00 late fee. Need people in my situation to help start a class action. They are committing a criminal offense. It's a shame the BBB is backing them with an A+ rating even with all of these negative reviews. The FTC needs to look into this as well. Contacting them today.
Business response:
Hi, *****. We deeply apologize for the issue you experienced and are glad that our team was able to get this matter resolved. Please let us know if you have additional questions or concerns.
Although the house we rented was a beautiful house, the whole entire process from day one was not organized. The wrong price was set at the beginning of our contract, later on the company that serviced the pool was dropped and no one told us so we find a green pool at our return from extended vacations, not to mention how long it took us to get a hold of Progress Residential and for them to send someone to service the pool right over the holiday. Our monthly rent payment was sent automatically to Progress Residential days be... read more
NEGATIVE: This company and its representatives are dedicated to steal customers money charging extra fees once you vacate property to keep and literally stole deposit funds. They have people charging works and labors based in fraud to keep your money and discriminates Hispanics treating you as a delinquent thinking you have no right or tools to defend yourself, i will rate 1 star only to have this post release. ******* Miami, Fl.
DO NOT RENT FROM PROGRESS RESIDENTIAL. DO NOT PAY $500 down for a house that you have not seen yet. DO NOT get caught up in their utility scam “Conservice” because (i) you pay $10.00 a month in addition to your utilities for the “disservice”, (ii) if there is a plumbing or HVAC issue that causes your utilities to increase, they do not care, you will still be billed for THEIR issues that were there before you moved in and continue to be there for a long time because they take their time on work orders and (iii) the bill is du... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.