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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had an ongoing a/c repair issue for two summers in a row. Beginning in May of last year the AC stopped blowing cold air when the temperatures got hot outside. The previous summer that we were in the home (2015) the a/c worked fine and we never had a problem with the system cooling properly. I notified them in early June and they never got the problem fixed until the first week of August. I had to argue, fight, email, call, and badgered them constantly to get it allegedly fixed. After multiple service technicians from t... read more
Business response:
Hi, ******. I do apologize for the confusion and appreciate you taking the time to speak with our Portfolio Operations Director about this matter. It is our understanding that the TX value is being ordered and will be replaced soon. Please let us know if there is anything else that we can do to assist in the meantime.
Hi, I have been a renter of the same property in Grayson, GA since August 2014. My rent has increased 13% since I rented the property. I'm a single mom, and asked if they could consider being more reasonable with me with this recent 9% increase...and they just don't care. So, at first I was not going to complain, I'm a business owner and thought, okay, I'll just have to accept it is what it is...however, I have a second recent issue that necessitated me to comment. I have never made one late payment ever...and the weekend of... read more
Business response:
Hi, *****. Thank you for bringing this to our attention. We will submitting a credit request as a one time courtesy for the payment issue. We're also looking into the service issues with our vendor to ensure this does not happen again. A member of our team has reached out to discuss this further. We look forward to hearing back from you.
This first part is from memory from a year/two ago, so it's accurate to the best of my ability. From start to finish, communication has been TERRIBLE. Six months in, the property we were renting changed hands to Progress Residential. When we switched, we told whoever we talked to on the phone about a couple of issues with the property. He said someone would call us to schedule a time to fix it. No one ever did. We submitted a work order online a few weeks later, and it eventually got resolved over a month after notifying the... read more
Business response:
Hi, ******. I'm so sorry to hear this and would like to help. Please send an itemized list of the things you would like to dispute along with any photos to ***********@progressresidential.com?
Absolute nightmare. Rented from them in March 2017. AC never worked, but we didn't notice until May because we didn't really need it before then. We complained in May about the busted AC and this is mid July now. Over six weeks, three different guys have come and gone, none could diagnose the problem. We had to call again and again because Progress doesn't even have the courtesy to let you know what's going on. Right now we're waiting for a visit from the 4th repair guy. Fingers crossed.
Business response:
Hello, Thank you for speaking with our Portfolio Operations Director about this matter. I'm happy to hear that your maintenance issues have been addressed. Please let me know if you have additional questions or concerns.
DO NOT RENT FROM THIS COMPANY!!! If you are reading this, please run as far away from them as possible. All they care about is taking your money. We rent a house in north Texas and have had nothing but issues with them since we signed our lease. The will charge you an arm and a leg to fix something as simple as a burnt out light bulb. The took nearly 4 months to fix our garage door, cracked driveway (it ended up popping one of the tires on our car), front and back doors that didn't lock, and give us access to our pool key. T... read more
Business response:
Hello, While we do apologize for the delay, it's our understanding that all issues have been resolved, including the replacement of almost the full driveway. We will use your feedback as a training opportunity.
DO NOT RENT FROM PROGRESS RESIDENTIAL!! I promise you will regret you did. The company I was with at the time I moved into the home switched and the new property owners then became Progress Residential. Once I found out from the old company that Progress Residential was the new owners it seems that’s when all the trouble started. The old rental company provided me with the number they had for Progress Residential which was like call center. I contacted them servile times and no one ever knew any answers to anything you asked... read more
Business response:
Hi, ***. I'm sorry to hear this and would like to help. Could please send an itemized list of the items that you would like to dispute along with any photos/videos that you have to ***********************************.
So, my house flooded like a month ago. (May 10th). Accident from my 6 year old, it happens I guess. Really not much has been done, people came out put fans in, they saved the carpet and left. Which I learn is apparently standard when a flood happens. So we have an insurance claim and it's pending and taking its sweet time. I totally get that. Our hardwood floors were buckling and starting to crack, so I got worried for a safety risk for my kids and started calling around week 3 post flood to try and get an update. I called p... read more
Business response:
Hi, ********. We're sorry to hear that you feel this way as our records reflect a different timeline. After the incident was reported, our team immediately addressed the situation by extracting the water, implementing drying methods and removed the floors. After a careful review of the home, we did not find mold. Our team then diligently worked to get the proper paperwork from your insurance company, but the incorrect items were sent over. We finally received the correct invoice on 6.19 and are working to ensure next steps a... read more
If I could rate zero I would. From leaving us with out AV for 10 days in the dead of summer and telling us to sue them if we wanted it done quicker. To letting mold growing in the laundry room and closet for over 2 months and doing nothing about it, to know not returning my deposit because my professional carpet cleaner didn't clean up to "their" standards (left receipt showing it was done by a professional) so they charged me to clean again! The bought this house as a for closure and did nothing before moved in. Water he... read more
Business response:
Hi, ****. As mentioned, we would be happy to review any disputes that you have regarding your move out charges. We will need an itemized list and any photos that you have sent ***********************************so that we can review your case.
I rented from this company and it was a horrible experience. During the first 4 months, I had 5 house maintenance calls none of which fix my problem I initially needed serviced. The maintenance man smelled like alcohol everytime except the Hispanic guy. He did a good job. I had my situation escalated and after the 5th month, we finally had the room fixed that was developing mold and my daughter was sleeping in there at first. We we're charged by a 3rd party company called consevice which the property manager days they cant d... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.