Progress Residential

Cassandra M. 

on BBB

8 years ago

I have been dealing since 7/25/17 (almost 3 months) with holes in the roof and water damage all over my ceiling no one can seem to help me. My fence fell during the hurricane and their maintenance people threw the old fence in my front yard and driveway and the garbage people don’t want to take it and when we call Victoria to tell her no one answers the phone when you call and when Victoria finally does answer she screams that you are harassing he and that it is not her job. This is possibly the worst place ever DO NOT RENT ... read more

Kadry A. 

on BBB

8 years ago

I do not recommend rent from Progress Residential "https://rentprogress.com/" I rent with them three years and on my move out and after their inspector confirmed that nothing is pending, they still charged me for items that are not supposed to be charged and they play an unfair game, i put my review on their ******** page and they reached out to me asking to send an email and no one cares to respond at all. Just an example , they charged me to re-key the house, their inspector received the keys of the house and signed on rec... read more

Marcial L. 

on BBB

8 years ago

I would give less than one star I would. This company seems to really care about tenants until it comes to a matter of screwing you out of money. I would never recommend to anyone to rent from this company. Their communication is terrible. Everywhere I’ve ever lease before only requires 30days notice to move out. This place requires 60 days and doesn’t even provide you with renewing options with enough time to consider. A little back story: I’m a disabled veteran who was diagnosed with cancer in 2014. I lost everything I w... read more

Shana M. 

on BBB

8 years ago

Let me just start by saying that they don't follow through with deals they promise. I have been looking for a rental in the Houston area and located a house I liked, went to view it and received a call from a representative asking about what I was looking for in a rental. I told her I liked the area the previous house was located in and asked if there were any other comparable. She recommended the only other house available down the street and told me it was $1650. Which was $150 more than the house I was currently looking a... read more

LS 

on BBB

8 years ago

My experience with Progress Residential has been quite negative and I would encourage anyone looking to rent property to think twice about going with a property managed by them. I rented a house in FL with them. They conduct a process of a walk-through before you move in and then they have a walk-through after you move out. This is understandable and fine. Well - the thing is during the PRE move in walk-through - the agent is wishy washy about what he chooses to write down. For example - the window screen was not fitting an... read more

David M. 

on BBB

8 years ago

i just copied the email i sent to them. two months i have been trying to resolve this. No phone calls back. No returned emails. Just a company that wants to squeeze every last dime out of good people that take care of their properties. Dear Account Team, I have received my move out statement, and I am surprised at how poorly this whole process has been. This is moving from bad business to an immoral practice, and needs to be addressed. No one tried to schedule a pre-move out inspection with me. Juan, during the move out in... read more

Ewa M. 

on BBB

8 years ago

NEGATIVE ! I wouldn't even give them a star. This company is absoultly the worst , maintenance staff is very unprofessional and have no clue on what they are doing at all especially Theo from the Raleigh office! I regret renewing my lease for another year but since I need my kids to finish school I had no choice . I would never refer any one to this company there is absolutely no customer service . Lets not forget their lovely fees for appliance repairs that you have put in a work order for since April and they just got done... read more

NATASHA A. 

on BBB

8 years ago

LET ME TELL YOU GUYS ABOUT WHAT PROGRESS RESIDENTIAL IS MAKING MY FAMILY LIVE WITH. I HAVE PICTURES OF THE MOLD IN TEH HOUSE, AS WELL AS THE CONSTANT EMAILS I HAVE SENT, AND I CAN PULL UP MY PHONE RECORDS TO SHOW THE AMOUNT OF PHONE CALLS I'VE HAD TO MAKE, THIS HAS ALL BEEN HAPPENING SINCE AUGUST!!!!!!!! HOW IS THAT POSSIBLE?????. THEY SENT SOMEONE FINALL ON 9/29 TO LOOK AT THAT DISGUSTING MOLD!!! BUT LOOK AT HOW LONG THAT TOOK!!! A MONTH!!!!!. THEY SEND A WORKER FROM EAST AND WEST RECRONTRUCTION, WHO WERE SENT BY FIX EXPER... read more

NATASHA A. 

on BBB

8 years ago

LET ME TELL YOU GUYS ABOUT WHAT PROGRESS RESIDENTIAL IS MAKING MY FAMILY LIVE WITH. ACTUALLY !! HERE !! LOOK AT THESE PICTURES !! ALSO LOOK AT THE EMAILS OF ONE MONTH WORTH OF REQUESTS TO HAVE ALL THESE ISSUES TAKEN CARE OFF. THE SENT SOMEONE FINALL ON 9/29 TO LOOK AT THAT DISGUSTING MOLD!!! BUT LOOK AT HOW LONG THAT TOOK!!! A MONTH!!!!!. THEY SEND A WORKER FROM EAST AND WEST RECRONTRUCTION, WHO WERE SENT BY FIX EXPERTS. LOOK AT THE LAST PHOTO... THAT'S A PLASTIC!!! THE GUY HAD TO PUT OVER THE HOLE IN THE WALL... WHY...????... read more