Progress Residential

Chelsea 

on BBB

9 years ago

Based on my experience (moved in on 5/23) I highly doubt that much will be done to remedy my dissatisfaction. Erin has been unresponsive despite her claims to assist beyond completing my walk through. Val has been responsive, however, unhelpful. Everyone I've communicated with has lead the conversation, whether via text, email, or phone, by offering to give me the number of another progress residential employee. The carpets weren't cleaned and Val was adamant that they were. I purchased a carpet cleaner and sent Val an image... read more

Maria V. 

on BBB

9 years ago

I applied for this home that was preoccupied. I put my $500.00 down. Since I was approved for this house, I did not look for another one. No one has contact me until I called 6 times. They set me up to view this home with someone, who no longer worked for the company. Since it was a holiday weekend and they were so worried about that, no one has contacted me about my lease or inspection. I offered to sign a two year lease but they wont do it at the price offered. I haven't seen the lease but according to what I have read, my... read more

Ashley J. 

on BBB

9 years ago

I applied for a rental property with progress residential and was denied. This is due to a civil judgement in which both myself and my ex husband were named but the judgement was against him, I received a non suit. I emailed the leasing rep that was to help me with the application process, and notified me of the denial, and got no response. My bf did get in touch with her and explained the situation and was told that we had to dispute it with yardi, and there was nothing that could be done. The funny thing is that yardi''s w... read more

John B. 

on BBB

9 years ago

This company advertised a 5-bedroom, 2 bath house for rent at 5385 Prancing Pass, Cumming, GA. We set up a tour of the house based on the number of bedrooms advertised. On inspection of the property, we discovered that the house actually has 4-bedrooms, 2.5 bathrooms. What the company called the fifth bedroom had no closet and therefore could not be listed as a bedroom. The agent claimed no knowledge of the facts. We felt we were victims of a "bait-and-switch" or false advertising scheme. 

Courtney 

on BBB

9 years ago

I wold not give them even 1 star, but I don't have the option of 0 stars! This company is absolutely awful to deal with! They don't care about their consumers, they are all about making money. We have unfortunately dealt with 3 different markets of Progress Residential and we have had 2 very negative experiences and 1 semi- positive experience. It is almost impossible to get in touch with a person who cares and forget about getting anything fixed! I caution anybody who wants to rent from the Nashville market as their houses ... read more

Sarah J. 

on BBB

9 years ago

This is the worst company I have EVER dealt with. I can never get my calls returned. When I call my local office I'm sent to the Arizona office and told my local office will return my calls, which again never happens. They have charged us late fees that went against a previous agreement. Only when I threaten legal action can I get anywhere with them! When I previously checked their BBB rating, they were all negative! After informing them of this they suddenly have a great rating, with most positive reviews coming after the d... read more

Desiree D. 

on BBB

9 years ago

What an absolute nightmare attempting to lease a house from this company has been !!!! came from New York to Florida in search of re locating my family. Upon arrival I made an appointment to view a home, after doing a walk through I paid an application fee after being approved I put a $500 deposit down on the home. Leaving for New York, giving my 30 day notice at my residence and job. I was notified that while the realtor was away for the weekend another realtor had rented the home to someone else.Was given a simple I'm sorr... read more

Shenneque M. 

on BBB

9 years ago

I've had nothing but problems with them. Very poor customer service. 

Elizabeth H. 

on BBB

9 years ago

We are in our third year in a Progress home. Since moving in, we have had several major repair needs, but Progress has been very quick to respond and take care of the issues. We love our home and hope to stay here for years to come.