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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible place to rent from. Paper houses, terrible maintenance. They find a way to charge you and keep your deposit.
Business response:
Hello **** -I'm sorry to hear about this frustrating experience. We could not locate you in our system to assist you. Please contact us if you need assistance by contacting 833.PRG.RESS *************). Advocacy Team Progress
I began applying for a home with this company on Monday night. Their identity verification didn't work so I searched online to find a fix. Instead, I found the BBB reviews along with multiple news stories of how Progress Residential screws over their tenants. I requested to cancel my application and have my holding fee returned as I was no longer interested in the home after seeing so many red flags. Mind you, this was less than 24 hours after submitting the application. I never signed a lease. I was never able to verify ID ... read more
Business response:
Thank you for sharing your experience with us, I will be reaching out via email to assist and address your concerns. Thank you!
My application was also denied and no one contacted on the reason why when I call another argent through their company they said they are not able to tell me due to them not wanting me to write a bad review on the company either way it was bad customer experience and lack of information then said it takes up to 30 days to receive a refund to me its a rip off because why would it take so long to get a refund they are not concerned of other people why would yall stop my moving to another company process by holding my refund fo... read more
Business response:
Hello ***-Thank you for taking the time to reach out to us and bringing this to our attention. We are very sorry to hear about your experience. I will be contacting you to see if you have any particular questions or concerns that I can assist you with. *****, Advocacy Team Progress
I am leaving this review because something needs to be done with the lack of concern for their residents. It is going on 5 days that I am unable to properly use the bathroom due to a pipe that is busted under ground. I am being told that they will not accommodate us with other living arrangements since the water is flowing. They told me to continue to throw the tissue (urine and feces) in a bag and throw it away instead of flushing the tissue. That is completely unsanitary not only as a woman but a human. Why are we being fo... read more
Business response:
Hello ******** -Thank you for your review. All feedback is important to us and were sorry to hear youve had such a frustrating experience. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information. ******, Advocacy Team
We have been a resident since August of 2022 and have been back and forth with this agency about renters insurance. We have been charged with an Ins Exmpt fee since November of 2022. We have given proof of insurance multiple times. Once we submit the information we get a Case Closed email and told we will be reimbursed but still no solution. They claim the insurance processing is through a third party but on the first day of noticing the issue, we let them know. So what is the point of paying our monthly renters insurance wh... read more
Business response:
Hello *****-Thank you for taking the time to reach out to us and bringing this to our attention. We are very sorry to hear about your experience. Wed love to resolve this as quickly as possible and find a solution that works for you. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information. *****, Advocacy Team Progress
If you are wondering if you should work with this company, heres my advice: RUN THE OTHER DIRECTION!! I encountered multiple red flags with this company for 1.5 weeks. It was at that point that I decided to check their reviews online. I should have done this sooner. On Better Business Bureau, they have a 1-star rating (700 reviews). On Trust Pilot, there were 573 reviews; 87% of customers gave them a 1-star. Their Yelp rating is a 1-star (375 reviews). They were on *** for having hundreds of customer complaints for an A+ ***... read more
Business response:
Dear ******- Thank you for your review and honest feedback and we are sorry to hear about your application experience.All feedback is important to us and were sorry to hear youve had such a frustrating experience. I will be reaching out to you to get more information so that I may research this concern. ******, Advocacy Team Progress
I have sent 2 emails to pastresidentdisputes.com for someone to call me. I have not got a call yet or receive email that it has been received. It has been a week since my first email. I sent a follow up email this week.
Business response:
Hi ******** -I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I would like to know more details about your concern and will be reaching out to you.******, Advocacy Team Progress
My application was denied and no one contacted on the reason why when I call another argent through their company they said they are not able to tell me due to them not wanting me to write a bad review on the company either way it was bad customer experience and lack of information then said it takes up to 30 days to receive a refund to me its a rip off because why would it take so long to get a refund they are not concerned of other people why would yall stop my moving to another company process by holding my refund for 30 ... read more
Business response:
****,We are sorry to hear about your frustrating experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.Thank you, *****, Advocacy Team Progress
Currently trying to get information on moving out of home and it's probably the worst customer service I have ever experienced. No one can give any answers and they stated that the department does "not" accept any phone calls. They do not help you with the process or make it easy for you to leave the home. Out of nowhere progress residential charged over $1000 bill to our account when we are not even close to vacating the home. Considering an attorney to make sure this process goes accordingly to ensure we are not over charg... read more
Business response:
Hello *******,Thank you for your review.Regarding your move-out statements and any disputes please reach out to *************************************************** to further assist you - this department in fact doesn't reach out to resident over the phone, communications will be through email as all disputes will need to be written or emailed for documentation.Thank you,***********;
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,346 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.