Progress Residential

kaitlyn g 

on BBB

2 years ago

Currently trying to get information on moving out of home and it's probably the worst customer service I have ever experienced. No one can give any answers and they stated that the department does "not" accept any phone calls. They do not help you with the process or make it easy for you to leave the home. Out of nowhere progress residential charged over $1000 bill to our account when we are not even close to vacating the home. Considering an attorney to make sure this process goes accordingly to ensure we are not over charg... read more

Zach T 

on BBB

2 years ago

Never rent through Progress Residential. It is a guaranteed nightmare. Your home will be filthy upon move in, but theyll charge you $400 when your lease is up for a professional cleaning fee if you dont hire someone to do it. This should leave every hole spotless, but thats not the case. They never come clean the pool and will tell you its not their responsibility as their vendor Clear Tech handles it. Which makes no sense because they employ Clear Tech, not the tenant. Toilets keep breaking, but they wont replace them. Prog... read more

Tammie S 

on BBB

2 years ago

I applied for housing through them. I addedmy daughters who are 18 & over to the application. Fees were paid. When verifying ID, my oldest daughter's link (to verify) said 'session expired' even though we all started the verification process within 5 minutes of receiving the link. When I called them to notify them of the issue, I was told 3 different things by 3 agents about when a link could or could not be sent. I was told to proceed with the application process because there was another way to verify ID if they needed to.... read more

Brooke H 

on BBB

2 years ago

If I could give zero stars, I would. ****, Id give negative stars if I could. Renting with progress has been the biggest nightmare of my entire life from the very beginning. Maintenance takes weeks to even come out and if parts are needed youre *** for even longer. I placed an emergency order for water leaking out of light switches and electric plugs, (can we say FIRE RISK???) and it took them a month to fix the problem. Most recently, I broke my lease to get out from under this shithole company, last day was 10/10 (PAID REN... read more

Victoria I 

on BBB

2 years ago

Progress Residential Property Manager LLC is a business without integrity. I applied to rent ************************************************ and paid a holding fee. I received a text message at 6.21PM informing me of a pre-approval and advising me to check my email. I checked my email to find sent at 11:33PM from Progress informing me that they cancelled my application and will not refund my holding deposit. I was not given any concrete reason for this, despite that fact that I gave them everything they asked for. My advice... read more

Sandra L 

on BBB

2 years ago

This company scams seniors out of their money. I was told to go to the website and complete an application, the house I selected was label upcoming, so I listed the address of the house on the application. In the morning I received information that the application was approved, they gave me a move-in date and a lease to sign. I requested to see the house and was told that I could not see the home because I was approved to move in. Move in without seeing the house?? I called back and spoke to another representative and was to... read more

Tori E 

on BBB

2 years ago

I feel compelled to share my concerns and frustrations in the hope that it might help others considering their services.I moved into a Progress Residential property on Buckland Street on September 25th with high hopes for a smooth and comfortable living experience. However, my experience thus far has been marred by several significant issues:1. F**** Backed Up in Shower (Emergency and Safety Hazard):** To my shock and dismay, there was f**** backed up into the shower, where my children shower, when we moved in. This is not o... read more

Starta D 

on BBB

2 years ago

I would like to give this company zero stars to spike the few good people that do work there. I applied for a home with this company 3 times I denied once for income approve the 2nd time with my guarantor then my application was cancelled for NSF when the money was there and they never attempted to withdraw the money from my account. Not only was my application cancelled I was so called added to a do not rent list which is no where stated on they application. Matter fact the application states completely different. I offer t... read more

Oksana T 

on BBB

2 years ago

I originally signed a lease with Streetlane Homes and the property manager waited until we signed the new lease to switch management companies. Now we are stuck with a company that we never wanted to deal with in the first place. Progress Residential is a horrible company. The only buttons on the website that work are the payment buttons. Requesting service maintenance is a hassle and a nightmare. Half of the time, you can't even do that on the website because the button doesn't work or gives an error message. To make matter... read more