Progress Residential

Anthony H 

on BBB

2 years ago

Awful!!! Im only 2 months into my lease and ready to move out. This company is all about money and nothing else. The two bedrooms in the front of my house are always 10* hotter than the rest of the house. Once they finally sent out a tech. He said there was nothing he could could to cause the unit was working fine. His advice was to close off the other vents to keep those rooms cool. This is Texas WTF?!?! I was out of town for about a week. My neighbor placed my trash can by my ********* got a notice from HOA, ok simple fix ... read more

Cheanel N 

on BBB

2 years ago

If you personally do not fit the profile that the business wants in their home, they will deny you and come up with a bogus excuse. I was told that my family did not meet the income. Me, myself alone clears $6,000 a month. I was told that pay score could not connect with my bank. It clearly states that when this happens the applicant can upload or send in their documentation. I was never given that option. I was denied with no communication from the business. When I called in again regarding sending in my documentation, I wa... read more

Jennifer D 

on BBB

2 years ago

Worst company ever to rent from. I don't care how desperate you are to find a place to live, don't ever sign a lease with this company. They close complaint cases before resolving them, they don't fix issues regarding leases or emergency repairs in a reasonable amount of time, their customer service is terrible, every representative says to call back every hour because there are never any supervisors available. They overcharge. Their website where they ask you to change pet information and other details is operational-but th... read more

Tara P 

on BBB

2 years ago

Awful!! I'm just waiting for my lease to end! They say they welcome dogs and any breed but they charge a fee every month tacked onto rent. That's all good, but when the fence is falling and gate broken and can't even leave them in backyard without them getting out, that's a problem!! After several service requests and complaints for months, they come and put up hideous fencing with rotted boards that don't hold up against my dogs! The neighbors say that anyone renting this property only lasts a year because nothing is ever d... read more

Julyah R 

on BBB

2 years ago

The absolute worst customer service ever. I filed my application, they then needed a co signer. I drove out of town to have my mom get on the lease with me. I had literally talked to someone EVERY single day since I filled my application out. I asked multiple times about the money not being debited from my account, every single time was wait 5-7 days and it would show. Then I was told that I was unable to rent and put on a do not rent list, due to insufficient funds. Still to this day my money is in the bank and available. I... read more

Sabrina W 

on BBB

2 years ago

Been in my home since December of 2016. Each year I have submitted either a work order and/or complaint about my ** unit. The unit doesn't keep the house cool by any means of the word during the summer. In ******* the summer months are usually over 5 months out of the year and at least 3 month plus in the 3 digits morning, noon and night. The ** unit and fan in the attic had to be repaired numerous times over the years but Progress refuses to replace the unit. Every tech they have sent from different companies have all state... read more

ASHLEY P 

on BBB

2 years ago

I recently rented from Progress Residential and had the worst experience EVER!! I will never rent from them again. I wanted to move out early. My lease was supposed to be up in FEB ****. I gave them a 60 day notice in 08/2023 that my I would be moving on or before 10/23/2023. They still charged me for the whole month of Nov 2023. I will never recommend anyone rent from them,=. Also the communication is horrible. They never CALL you or send any letters regarding the status of your account. The customer service reps give confl... read more

Angela D 

on BBB

2 years ago

Too bad ZERO stars isn't an option.They tell you a "holding fee" will remove the rental from the market while your application is processed. Lie. It is still being marketed.You are told you were lucky to he the first person to put a holding fee so that you can get the one you want. Also a lie.Then there is a fast said blah-blah about how your holding fee can be applied to other houses that have.You make it clear that you are placing a holding fee for the 1 and only property you are interested and don't want anything else. Th... read more

Jon I 

on BBB

2 years ago

My current residence is a Progress property, We have had no working A/C during the summer months at +100 degrees outside and cant get below 78 or 79 in the house, the maintenance team and Area Director both said its normal for TX, I said that wasn't true cause I had lived here for 5 or so years and had also lived in hotter places like ********* and ******* with no issues using an A/C at 72 degrees. The home isn't up to building code, the insulation in the attic is original from 20 years ago. There are no roofing vents to let... read more