Property Management by Garrett

4.0

Real Estate
Newport News, VA

About this business

Real Estate Commercial Real Estate Property Management Real Estate Agents

Location details

11864 Canon Blvd, Ste 112, Newport News, VA, 23606, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	9:00 a.m. to 1:00 p.m.
Sun	Closed

4.0301 reviews

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Tiffany W.

10 years ago

Greg Garrett and Valerie Porter have made our renting experience one we will never forget. Valerie was informative and worked with us to help us get the home we were hoping for. She was quick to respond and is a great asset to the Greg Garrett team. The transition into our new house has been seamless and everyone has been quick to respond to any of our questions and needs. Being a military family we have rented many homes but no other management company has ever compared to Greg Garrett. Thank you so much for making this one... read more

Business response:

I want to thank you for this AWESOME review. Great customer service is our goal and looks like we hit the mark with you. Knowing what we did and who did it would help us recognize our outstanding employees for their great work. Thanks again for the 5-star review!

Lorna G.S. De La C.

10 years ago

Ms. Candice Sparks epitomizes the ultimate professional! She is always helpful, efficient, and friendly. Ms. Sparks aims for the best for owner and tenant alike and understands the needs of all. I was in good hands as an active duty service member . . . and even now as a military retiree. She treats you like Family! Many thanks to her and Team Garrett Property Management. Respectfully and Sincerely, Lorna G.S. De La Cruz Chief Master Sergeant, U.S. Air Force (Retired)

Business response:

Thanks so much for your 5-star review! We’re glad to hear about your positive experience with Candice and Property Management by garrett. Great outcomes though satisfied customers are our goal. Candice is one of the many great employees at our company. Thanks again for the GREAT review!

Shirley little j M.

4 years ago

We have lived in the rental property for three years never later with our rent payments for three years we have been reporting the conditions of the property and now it is a dangerous situation to come in and out of front door our property manager has ignored this problem for three years it’s more than her not do her job it’s gotten to be a question of way she not doing anything about this for reasons of prejudice file:///var/mobile/Library/SMS/Attachments/2f/15/B37BF048-0477-4BE2-B4BF-ABDFEE61D710/IMG_1305.JPG file:///var/... read more

Business response:

Thanks for bringing this issue to my attention. While we typically pride ourselves on doing everything we can to make our customers happy, it’s clear that we fell short here.

Leslie B.

4 years ago

Our move-in and our move-out experience was absolutely horrible. Upon move in, the back yard of the property was left untouched - It looked like a jungle and the bugs were BAD. Painting was unfinished, shelves in the fridge were missing, the garbage disposal was broken, our shower door was broken, and there were a couple holes in the carpet (we didn’t mind these as we knew there was a previous renter before us and it wasn’t bad enough to replace). I called multiple times to let them know so they could get contractors out t... read more

Business response:

Thanks so much for your comments. We try to make sure that all of our customers have great experiences. It’s clear we didn’t accomplish this, so we’d like to apologize. We’d love to get some more feedback from you so that we can further improve as a business. Please give us a call at 757-525-3143 so that we can discuss this issue with you further.

Logan P.

5 years ago

I would leave NEGATIVE 5 stars if possible. The worst "property management" I have ever dealt with while renting. 1. They charged the homeowner ex amount of money a month and the entire 3 years living in the home the management came on move in and move out. No quarterly inspections at all, which was stated in the contract. 2. When conducting repairs that we requested, they sent a "handy man" to come and do bare minimum repairs. Putting band aids on existing problems instead of fixing it the right way. 3. Charged the home own... read more

Business response:

I regret that you had a negative experience with my company. Please understand that we manage the property, however the homeowner has to approve many repairs and without out approval and funding we cannot address some issue.

Logan P.

5 years ago

Business response:

I am sorry that you had such a negative experience. We try to make sure that all of our customers have great experiences. Please understand that we manage the property. The owners have to approve most repairs and we can only take action on those items approved and funded. We have greatly improved our staff and many of the issues you mention have been addressed.

julia h.

7 years ago

do not trust

Business response:

Julia, Can you please give me a call. I would like to help if I can. Harold Mehrens Manager Greg Garrett property Managmen 757 223 7799

Jack M.

8 years ago

Horrible company, low values, fake reviews be surprised if you read this

Business response:

We try to make sure that all of our customers have great experiences. We’d love to get some more feedback from you so that we can further improve as a business. Please give us a call at 757-525-3143 so that we can discuss this issue with you further.

Colette A C.

8 years ago

Horrible property management company.

Business response:

We try to make sure that all of our customers have great experiences. We’d love to get more feedback from you. Please give us a call at 757-525-3143 so that we can discuss this issue with you further.