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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
We loved working with Jacob Garza! When you go in please ask for him!!! He made customer service a top priority. He was knowledgeable about the car and we felt no pressure from him. We went to 4 other dealerships (Chevy and GMC) to make sure the Ford Expedition was what we needed… he showed us a car that was exactly what we were looking for and cut to the chase without any bullcrap. At the other dealers I felt the salespeople were kind of slimey and tricksy with their games. The other salespeople didn’t even know their cars ... read more
I have been a long time Ford owner, and I have to say this is the best dealership in the North Texas area. The employees are knowledgeable, friendly, and they didn't try to oversell. The finance person, Oscar, gave me a better interest rate deal than what I brought in. I will definitely buy from them again!
Great Experience with the entire Prosper Ford Team! They went above and beyond to help me get into the perfect truck!
My experience at this dealership was fantastic. I worked with Jake Cable and walked out with a smile on my face when it was all said and done. If you want a similar car buying experience walk into Prosper Ford and request to work with Jake Cable!
Worked with Robert Gutierrez and all I have to say is wow this guy knows his stuff. Made it super easy and wasn't pushy at all, definitely the best car buying experience I have ever had.
Horrible experience BUYER BEWARE go somewhere else this place is a complete joke. Terrible Terrible
I had an appointment. It took over 3.5 hours to change my oil. People called out and they were behind. I understand, but this should've been made known up front. I would've rescheduled. I wasted my day off and was late to my Dr. appt
Business response:
It's regrettable to hear that your visit did not go as expected. This is far from the experience that we strive to provide, and we understand your frustration. We would welcome the opportunity to learn more about your experience and see how we can do better going forward. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Before going into the store, I spoke with a gentleman named John, who was friendly and helpful. I arrived about 30 minutes before closing, and all I wanted to do was take a look at the car in person. I knew it was close to closing time, so I made it very clear to John that I wasn't planning to purchase that day. He was understanding and easygoing. He asked me some questions about my current car, which I was looking to trade in, and then went to bring out his sales manager. That's where things took a turn. The sales manager, ... read more
Business response:
It's regrettable to hear about your experience, and we understand your frustration. We take your feedback seriously, as it describes an experience that falls well short of the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened and to discuss this further with you. Please reach out to our Customer Service at customerservice@prosperford.com so we can discuss this further.
The service professional did not understand the service issue when he called to explain the issue. He even noted that he did not fully understand. Additionally, the solutions provided did not make sense, appeared to be a way to charge a significant amount without warranty and, after calling other dealerships, appeared to be an inappropriate solution. I have enjoyed the sales portion of the dealership, but so far a bad experience with the service department.
Business response:
We are concerned to hear about your recent service experience, Justin. It is important to us that every customer feels informed and confident throughout the service process, and we understand your frustration. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,533 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.