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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They had my truck for 3 days before they even pulled it in to diagnose the problem. Once they did they suggested a repair that was over $5,500 and after getting a second option I find out the truck only needed a refrigerant recharge. Which only cost me $130. I was told that the system was contaminated and need did the repairs.In order to fix the problem. My truck, in fact, was not contaminated with mixed frion, so I felt as if the dealership was trying to pull a fast one on me and they lie to me.
Business response:
Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your recent service experience. We understand your frustration, and we take concerns like yours very seriously. Transparency and trust are values we hold to a high standard, and we want every customer to feel confident in the service they receive. We would like the opportunity to discuss this further and work towards a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so that we can better understand ... read more
My appointment was scheduled for 7:30 AM, and I arrived at 7:35 AM. When I checked in with Robbie, I specifically requested the $125 oil change, but my total ended up being $163. What was even more frustrating was the wait time. I sat at the dealership for approximately 2–2.5 hours. After checking my FordPass app, I noticed my vehicle had been parked for over an hour, so I went to the service counter to ask about it. That’s when I found out Robbie had already gone home and had left my keys sitting on his desk. No one had not... read more
Business response:
We are concerned to hear about your recent visit, and we understand your frustration. These are important aspects of the service experience, and we are sorry to hear that you feel this way about how things were handled. We would like to discuss this further and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand what happened and address your concerns.
The service advisor was excellent, with the limitations of the system available to them. But the system that doesn't have an automatic way to let the service advisor know when/whether all the necessary parts for a recall are in stock caused us to have to reschedule twice. You would think in this day and age that the system the service advisor uses could easily, automatically, and immediately indicate to them if all of the necessary parts are (or will be) in stock whenever they are scheduling someone for a recall service (or ... read more
Business response:
We genuinely appreciate your insight regarding the parts availability and scheduling process. Your perspective is the kind of real, constructive feedback that helps businesses like ours identify opportunities to improve the overall customer experience. We hear you, and your suggestion about system improvements for tracking recall parts is both practical and valuable. Thank you again for your continued trust in us, and we look forward to serving you even better in the future.
I asked to check a tire because I was getting a notification on my Ford Pass app about a possible slow leak and nothing was done plus no air was put in the tire.
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can look into what happened and work to address your concerns.
Wasted my time Did not work the deal till I arrived as requested Was constantly left waiting or ignored Bought my car next day had a check engine light No gas
Business response:
Thank you for taking the time to share your feedback. We understand your frustration, as we know your time is valuable. Hearing that the process did not meet your expectations is something we take seriously. We are sorry to hear that you feel this way, and we would like to discuss this further and work towards a resolution. Please reach out to our Customer Service at customerservice@prosperford.com so we can better understand your concerns and find a path forward.
Awesome Awesome I'm driving G F G F F D F J . . H
Business response:
We greatly appreciate your enthusiasm and are thrilled to hear that you had such a positive experience with us! It means the world to us when customers take the time to share their satisfaction. Thank you for choosing Prosper Ford and for sharing your feedback. We're honored to have earned your trust and look forward to continuing to provide you with exceptional service in the future.
Kerri was great, but the actual work done in the truck was not good at all. The detail was very bad the 1st time then they took it in a second time to make it right and it was still bad. They said they would shampoo the carpet, but I don't think it was done.
Business response:
We are sorry to hear that your visits have not met your expectations, and we understand your frustration. We value your input and would like to discuss this further and work towards a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand what went wrong and address your concerns directly.
Good except whoever brought my truck up must have hit a curb since there was a white rub mark on the brand new tire right rear and scratched the rim.
Business response:
We are happy to hear that your overall experience with us was positive. We truly understand your frustration regarding the damage to your truck's tire and rim, and we are sorry to hear that this occurred. We would be happy to discuss this further with you. Please feel free to reach out to us directly at your convenience.
Had an appointment and waited over 2 1/2 hours. They couldn't air up my tires and sent me on my way with low air. Didn't have low air when I arrived?? and I live in McKinney so I drove all the way back the next day to have them air up my tires and realized they didn't put the cap caps back on two of my tires and the caps were chrome and they gave me completely different ones. When I asked the guy where my other ones were, he got very annoyed and said I don't know what to tell you. He wasn't like oh let me go check in the bac... read more
Business response:
We understand your frustration with the extended wait time and the issues you experienced with your tire service, and we are sorry to hear that you feel this way about your experience. Your feedback is important to us, and we would like to discuss this further and work towards a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address your concerns.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,133 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.