This profile has been claimed by the business owner or representative.
Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have been a long time Ford owner, and I have to say this is the best dealership in the North Texas area. The employees are knowledgeable, friendly, and they didn't try to oversell. The finance person, Oscar, gave me a better interest rate deal than what I brought in. I will definitely buy from them again!
Great Experience with the entire Prosper Ford Team! They went above and beyond to help me get into the perfect truck!
My experience at this dealership was fantastic. I worked with Jake Cable and walked out with a smile on my face when it was all said and done. If you want a similar car buying experience walk into Prosper Ford and request to work with Jake Cable!
Worked with Robert Gutierrez and all I have to say is wow this guy knows his stuff. Made it super easy and wasn't pushy at all, definitely the best car buying experience I have ever had.
Before going into the store, I spoke with a gentleman named John, who was friendly and helpful. I arrived about 30 minutes before closing, and all I wanted to do was take a look at the car in person. I knew it was close to closing time, so I made it very clear to John that I wasn't planning to purchase that day. He was understanding and easygoing. He asked me some questions about my current car, which I was looking to trade in, and then went to bring out his sales manager. That's where things took a turn. The sales manager, ... read more
Business response:
It's regrettable to hear about your experience, and we understand your frustration. We take your feedback seriously, as it describes an experience that falls well short of the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened and to discuss this further with you. Please reach out to our Customer Service at customerservice@prosperford.com so we can discuss this further.
The service professional did not understand the service issue when he called to explain the issue. He even noted that he did not fully understand. Additionally, the solutions provided did not make sense, appeared to be a way to charge a significant amount without warranty and, after calling other dealerships, appeared to be an inappropriate solution. I have enjoyed the sales portion of the dealership, but so far a bad experience with the service department.
Business response:
We are concerned to hear about your recent service experience, Justin. It is important to us that every customer feels informed and confident throughout the service process, and we understand your frustration. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
My wife was disrespected when she went to pick up her car yesterday. The car is in my name and she was not helped by anyone with great customer service on the original time she tried to drop it off and then was interrogated yesterday picking it up.
Business response:
We regret to learn about this experience. Every customer who walks through our doors deserves to be treated with respect and courtesy, and we understand your frustration. The situation you have described is something we take seriously, and we would welcome the opportunity to learn more about what happened. Please have your wife reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
I am writing to express my disappointment with my recent purchase of a pre-owned Ford Mustang Mach-E from the ford dealership in Prosper. I arrived at the dealership at approximately 6:30 p.m. and did not leave until nearly 11:30 p.m. after completing all of the paperwork. This was due to lack of communication and sales not notifying finance that I had a pre-approval already. Despite spending hours finalizing the purchase, the vehicle was not properly prepared to drive off the lot. It was not detailed as promised, the interi... read more
Business response:
Thank you for sharing your concerns. We take feedback like this seriously. What you have described reflects an experience that fell well short of what we strive to provide for every customer. We regret that your experience did not meet your expectations, and we would like the opportunity to discuss this further and work toward a resolution. Please reach out to our Customer Service at customerservice@prosperford.com so we can discuss this further.
I brought my car in for a service issue and it was not fixed I want it fixed
Business response:
Thank you for taking the time to share your feedback. We understand how frustrating it can be when your expectations are not met. Your experience matters to us, and we would welcome the opportunity to learn more about what occurred and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.