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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
My camera didn't work when I left. No one told me there was an update. Next day my engine light come on. I took it to Holiday ford and they fixed it and my brakes. They said my brakes were at the lowest point but Prosper didn't say anything. So I will not be going back to the prosper dealer.
Business response:
We value your input and understand your frustration. The situation you've described falls short of the level of service that we strive to provide. We would like to discuss this further and work towards a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can better understand what happened and address your experience properly.
Received truck after it was in shop for 3 weeks and when I got home I noticed the back license plate was missing, let Kerri know. I ended up finding it in the bed of the truck with no hardware. Had to find HW and put it back on. I Opened the hood and found a bunch of clips missing from the repairs on the hood latch. I take the truck out of town on the highway and truck is not running right when you hit passing gear. Service takes it back and has it another week and when I ask for an update I'm told that tech has adjusted thr... read more
Business response:
We are concerned to hear about the issues you experienced during your service visits and understand your frustration. Your experience clearly did not meet the standards that we strive to provide. We would like to discuss this further and work towards a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can review what happened during your service experience and address your concerns directly.
I brought my vehicle in for a fuel smell concern and door lock issue and ended up being presented with nearly $8,000 in recommended repairs. The pricing felt extremely excessive and several items were labeled as needing “immediate attention” without much supporting detail or evidence provided. What was even more frustrating was that I was never informed upfront that I would be charged over $200 for TWO separate diagnostic fees. I only found out about the double diagnostic charges after arriving to pick up my vehicle. Transpa... read more
Business response:
We understand how important transparency is when it comes to diagnostic evaluations, repair recommendations, and service-related fees. Our team works to communicate findings, review recommended services, and provide pricing details based on inspection results and manufacturer guidance. Feedback regarding cost clarity, diagnostic billing, and overall communication is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to our Customer Service at servic... read more
Was lied too and treated differently from other times I requested a few things and felt ignored. Then was promised a car wash and never happend after making me wait 90 min then offering a shuttle. After I got home. My truck came home 30 min later. Un washed and wasn't told what I requested
Business response:
We understand how important clear communication, follow-through on customer requests, and timely updates are during a service visit. Our team works to document customer instructions, coordinate service completion, and ensure promised amenities are properly delivered. Feedback regarding communication gaps, wait times, and service handling is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to our Customer Service at servicereviews@prosperford.com s... read more
I had an issue with my Ford Expedition where the sunroof drain pipe was clogged and rain water deposited into the cab. This apparently is a maintenance issue and not covered under warranty. Although the Ford dealership was professional in explaining everything and working with us, we really question the Ford engineering decision for this design. I had a different Expedition for 12 years previously and never had a sunroof drain clog issue once.
Business response:
We are grateful for your detailed feedback and your 5-star rating. We understand your frustration regarding the sunroof drain pipe issue with your Ford Expedition, and we appreciate you sharing your experience with us. It's clear that this maintenance concern was unexpected, especially given your positive 12-year experience with your previous Expedition.
Was not given appropriate updates. Time to receive car back took long. When picked truck up one work item requested was missed. Paid for alignment and truck is now veering and wasn't previously.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. The situation you've described is not the quality experience we strive to provide. Your feedback helps us identify areas where we can work to improve our processes and attention to detail. We would appreciate the opportunity to discuss this further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.
Tryed to over charge for everything left door in escape that was part of recall 400 more for same serve elsewhere
Business response:
Thank you for bringing this to our attention, and we understand your concerns. Your feedback is valuable to us, as we want to ensure our customers feel they are receiving fair and transparent pricing for all services. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.
Lack of trust for what they say they do to your truck when you take it to them. Pathetic customer service, simple oil changes take 4 hours. Not recommending their service department
Business response:
We are sorry to hear about your concerns. Your feedback is important to us, and we understand your frustration. We take these concerns seriously and would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address your specific concerns directly.
A A A A A A A A A A A A A A A+
Business response:
We are utterly delighted to see your outstanding rating! Your A+ feedback truly means the world to us and reflects our commitment to providing exceptional service. We deeply appreciate customers like you who take the time to share such positive experiences. Your support motivates our entire team to continue delivering the quality service that exceeds expectations. We look forward to serving you again in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,133 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.